What is the best customer service number for Apple?
*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.
If you have a technical questions about your phone then you might need to contact Apple’s customer service. They may try to direct you to the Genus bar technical support at an Apple store. While this is great for getting your device fixed if you live close to an Apple store, it may be difficult for those who are out in the countryside and need help. Try to have questions answered over the phone.
Apple has mentioned that people in the UK who have contacted their customer support have found it excellent and praised them.
Remember that Apple is a global brand and service may vary in the area you live. This includes how you will be attended to in a store or in a specific country.
Apple is one of the most recognizable brands in the world and has done a lot to revolutionize technology and the world of computers. The company is focused on the designing, developing and retail of software and consumer electronics.
The release of the first iPhone was when this iconic logo first became a staple in the consumer electronic market and they have drastically changed the way that people all over the world communicate with each other.
Apple was founded by Steve Jobs in 1976 and has become one of the most profitable companies in the world. In terms of revenue, it is the largest information technology company in the world and it is the second largest manufacturer of mobile technology.
In 2014 the company was valued at over 700 billion US dollars and since this time has only grown. Their 500 retail stores are scattered across 17 different countries all around the world and it is estimated that there is in excess of a billion Apple products being used actively all over the globe.
Brand loyalty with Apple is extremely high and this is attributed to the amount of advertising and movies about the brand which are in existence.
After buying their first Apple product many people remain with the brand. In fact, Apple is deemed to be the most valuable brand in the world which is a title that was previously held by Coca-Cola.
Apple Customer Service
While the brand is extremely popular, the customer service has come under fire in recent years as many people complain about the quality of the helpline in a number of countries.
In a different model to other companies, Apple does not have large call centers, but has taken the approach of home customer service where the customer service operator works from home.
To become a customer service advisor an intensive 6-week training course will need to be completed and due to the large number of people hired call waiting times are generally a lot lower that other brands of comparable size and popularity.
As Apple’s global success rests greatly on the following of loyal Apple customers who will stick with the brand no matter what, they have realized that excellent customer service is a necessity as it helps to increase and maintain their following.
However, many people struggle to find the correct Apple number for customer service to find their closest Apple store and this is why many websites exist to make this a bit easier.
Top Tips For Contacting Apple Customer Service
The first tip you need to know is that you have to ensure you are calling to correct Apple contact number for the country you live in.
If you do not you could be wasting time and money speaking to someone that could be unable to help you. As Apple is a global country they often list contact numbers of all countries in the same place.
The second tip is that you need to remember that if you have a technical problem you will be prompted to make an appointment at the closest Apple store so the problem can be looked at by a technician.
The primary problem with this is that Apple stores may have a long wait time for appointments in some locations.
For some people, the next available appointment could be in 3 weeks and this is why you need to call customer services as soon as you notice a problem instead of waiting to see if it will fix itself.
The third tip is that you should not take your anger out on the customer service representative that you are speaking with.
These people are generally not technicians and they are not able to tell you what is wrong with the device immediately. It is also highly possible that they do not have the authority to give refunds or agree to any exchanges.
The last tip is that you need to have the serial number of your product and your Apple ID. Without this information, you will not be able to receive any help from the customer service representative.
This information is what they will ask for first so you can save time and energy by having it ready before you call.
Answers to Common Apple Support Questions
Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster.
We are in no way connected to or represent Apple UK. All information has been publically sourced from the internet and we cannot guarantee the accuracy of information.
How do I set up my new Apple iPhone?
To set up your new Apple iPhone, all you need to do is turn on the device and follow the onscreen instructions.
You may need to input some information, such as your Apple ID details, but if you do not have the information to hand, you should be able to do this later.
If you are a previous Apple iPhone user, you can transfer all your services and iCloud information from you old iPhone simply by signing in with your Apple ID.
If you are swapping over from an Android device, download the ‘Move to iOS’ app to transfer information and documents from your old phone.
What is AppleCare and how can I use it?
AppleCare is a service that provides Apple users with advice and technical support over the phone. Some AppleCare plans can also provide extra insurance benefits, such as a longer period of warranty, the exact details of which can be found on the Apple website.
You can purchase AppleCare for many Apple Hardware products but you must make sure that the product you have is eligible. Apple users can buy AppleCare on the Apple website, at an Apple Store, from an authorised Apple reseller or by contacting Apple Support.
It’s important to check the exact details of the AppleCare plan that you purchase as not all are the same and your device is not necessarily eligible for cover.
I’ve forgotten my Apple ID password – what can I do to reset it?
First, go to the Apple ID account page. Below where you normally enter your username and password should be a link that says ‘Forgot Apple ID or Password?’.
Click on this link and follow the instructions to reset your password.
You may be given a number of options to do so, such as by answering security questions or via email. Choose the method you would like to use, follow the instructions and enter a new password.
You may then be able to log in to your Apple ID account with your new password. You can also use this method to retrieve a lost Apple ID.
Why has my Apple ID account been locked and how can I unlock it?
Your Apple ID account may have been locked due to a security risk. It is likely that someone has entered an incorrect password or wrong security answers a number of times.
To unlock your account, go to the Apple ID account page and click the ‘Forgot Apple ID or Password?’ link. Enter your details and follow the instructions to unlock your account and/or change your password.
I’m swapping from another brand of computer/laptop – how can I learn to use an Apple Mac?
There are lots of helpful tips and advice to help you get started as a new Mac user on the Apple website. Information about shortcuts and mouse gestures can be found online, along with a list of specific keyboard shortcuts to perform different actions, such as copying and pasting.
You can also change some of your preferences by clicking ‘Preferences’ in your Apple ‘Finder’ menu. The ‘Finder’ menu can usually be found on the navigation bar at the top of your Apple Mac screen.
How do I use Siri on my Apple device?
Siri is a personal assistant function on your Apple device that can answer your questions as well as perform actions. You can use the Siri function to send messages, open folders and search for images, along with many other things.
To ask Siri a question or give a command, you may need to click the Siri icon on your desktop’s dock or menu bar. A computerised voice should then ask you what you need help with and you just need to speak out-loud in response.
You can also speak to Siri by holding down the Command Key and the Space Bar or by clicking the Microphone icon next to your desktop Search Bar.
How can I see my iTunes purchase history?
Your iTunes purchase history may include all the apps, music, films, books and more that you have downloaded using your iTunes account.
To see your iTunes purchase history, you may need to open the iTunes account and log in with your Apple ID.
View your account details by going to the ‘Account’ tab and clicking ‘View My Account’. You may need to enter your password again to access the following information, then you may be able to view your purchase history.
My iPhone has been disabled – what do I do?
Your iPhone might have been disabled because you have entered the wrong passcode too many times. To be able to use your iPhone again, you may need to erase your device – this may also erase the passcode.
Unfortunately, unless you have made a backup of your device’s date beforehand, this may delete all your iPhone’s data too. You can erase your device via the iTunes or iCloud if your device is synced with either, or use Apple’s recovery mode.
Follow the instructions of how to erase your device using any of these methods on the Apple website.
Answers to Common Apple ID Questions
What is an Apple ID and why do I need one?
An Apple ID is an account used by Apple customers to manage a number of online services. Once a customer has created an Apple ID, they can access, manage and purchase from services such as the Apple App Store, FaceTime, iCloud, iMessage and iTunes. Customers can also save payment information on to their Apple ID account to make online purchases faster and easier.
How do I create an Apple ID account?
Apple customers can create an Apple ID account by going to the ‘Create Your Apple ID’ page on the Apple website.
The customer should then be prompted to enter their personal details, including their name, date of birth, country of residence, email address, password and security questions.
Once all relevant information has been entered, the customer should be sent a confirmation email with details of their new Apple ID account.
Apple customers may also be prompted to create an Apple ID account when setting up a new Apple device. If the customer does not have an Apple ID at this point, they can follow the onscreen instructions to create an Apple ID via the device.
However, if the customer already has an Apple ID, they should simply enter their existing Apple ID details into the relevant fields while setting up their new device.
Please note: The Apple ID account confirmation email may not include the account password – customers are recommended to make the password memorable so that they don’t forget it.
How can I reset my Apple ID password?
If you forget your Apple ID password, you can reset it on the Apple ID ‘Log In’ page. Simply click the ‘Forgot Apple ID or Password’ link beneath the log in entry form. Then, follow the onscreen information to reset your password, choosing to do so by email or security questions. You should then be given the option to create a new password.
How can I retrieve my Apple ID?
Go to the Apple ID log in page and click the ‘Forgot Apple ID or Password’ link below the usual login form. On the following page, follow the instructions and enter the relevant information to retrieve your details.
Usually, you should be sent details of your Apple ID to the email address associated with the same account.
How can I unlock my Apple ID account?
An Apple ID account may be locked if the password is entered incorrectly too many times or if there is any other kind of security breach.
In order to unlock a locked Apple ID account, click the ‘Forgot Apple ID or Password’ link on the log in page and follow the onscreen instructions to unlock the account. In some cases, it may be required to reset the Apple ID password in order to unlock the account.
Do I need a different Apple ID for every Apple device or service?
No. Apple customers should only need one Apple ID for all of their devices and services. A single Apple ID can be used to access a variety of applications and to save data from all Apple devices in one place.
No. Apple recommends their customers not to share an Apple ID with anyone else. An Apple ID not only holds personal information and payment details, it also may hold the owner’s personal calendar, contacts and photos.
If two customers use the same Apple ID, they may find unwanted information and data is shared with the other individual. Furthermore, anyone who had an Apple ID password can use it to make purchases – this can mean that a customer ends up with unwanted charges made on their account by another password holder.
If you receive a call from someone claiming to be from Apple support UK asking for your Apple ID or password do not provide these details, Apple support will never call you to request this information.
Are Apple ID accounts secure?
Yes. Each Apple ID has a personal password created by the account holder. To make an Apple ID account more secure, Apple customers have the option to use increased security measures, such as Apple Two-Factor Authentication.
How can I see purchases made using my Apple ID?
Apple IDs can be used to purchase online apps, books, films and music. Customers can view purchases made on their account by logging in to iTunes with their Apple ID.
Once logged in, customers should click the ‘Account’ button on the menu bar and then click ‘View My Account’.
At this point, the user may be prompted to enter their password again.
On the following page, after entering the correct password, users should be able to view their purchase history by scrolling down the page. To find out more information about a certain purchase, customers should simply click the ‘See All’ link.
Please note: Customers may only be able to see purchases from the last 90 days in their Apple ID account purchase history. To get information about purchases made earlier than this point, customers should contact the Apple customer services team.
What should I do if I think I’ve been charged for a purchase I didn’t make?
If an Apple customer notices a charge to their bank account that they do not recognise, they are recommended to follow a few steps before contacting the Apple support number.
First, customers should compare the unrecognised bank/credit card charge with their Apple ID purchase history. The Apple ID purchase history may give more specific details of a purchase, or a number of purchases that equate to one larger charge, that could quickly explain a confusing bank/credit card charge.
Next, customers should check for any regular charges, such as subscriptions to services. Then, customers are recommended to check that a family member or any one else who may have access to the Apple ID account didn’t make the purchase.
Finally, if the customer has more than one Apple ID, they should check that the purchase wasn’t made from a different account.
If a reasonable explanation for a charge or purchase cannot be found after following the above steps, customers should contact the Apple help team to report a problem.
Please note: If you give your Apple ID password to anyone else, this may authorise them to make purchases on your account. To avoid purchases being made by someone else, Apple recommends changing your Apple ID password and not sharing it with anyone else.
Answers to Common AppleCare Questions
What is AppleCare?
AppleCare is a warranty, technical support and advice service operated by Apple.
There are a number of different types of AppleCare plans which offer different levels of support.
In some cases, AppleCare plans may also include extended warranty and extra insurance benefits. The three main kinds of AppleCare available at the time of writing are; standard AppleCare, AppleCare+ and AppleCare Protection Plan.
What is the difference between AppleCare, AppleCare+ and AppleCare Protection Plan?
The specific coverage, warranty and terms of AppleCare products may vary slightly between different devices and plans. However, as a general rule, AppleCare is the standard cover that comes with most new Apple products.
It usually has a basic amount of cover for a new device and generally includes defects and failures that are the fault of manufacturing or hardware. AppleCare+ can be purchased on top of standard AppleCare and may include benefits like extended warranty and accidental damage insurance.
AppleCare Protection Plan is a 24/7 advice and support service that is available online or over the phone.
Please note: The exact coverage of AppleCare for each Apple device can be found in the product’s terms and conditions.
Where can I purchase AppleCare Protection Plan and AppleCare+?
Both AppleCare Protection Plan and AppleCare+ can usually be bought in-store and online, as well as from authorised Apple resellers.
There may be some countries where AppleCare is not available or valid. However, at the time of writing, AppleCare Protection Plan and AppleCare+ are both available in the UK.
If you are buying an Apple device from the Apple website, there may be an ‘Eligible for an AppleCare Product’ notice on the product page. To buy an AppleCare product at the same time as the Apple device itself, click the ‘Learn More and Buy Now’ link beneath the notice.
Are all Apple devices eligible for AppleCare?
No. There are some products that are not eligible for certain AppleCare products. Furthermore, customers’ eligibility may be affected by the country that the device was bought from.
To find out if your device is eligible for AppleCare, use the ‘Check Coverage’ page on the Apple website. Simply enter your device’s Serial Number into the box and you should be informed of the device’s eligibility for AppleCare.
Alternatively, you may call the Apple helpline for additional details.
How can I use the AppleCare repair service?
If you have an Apple product covered by AppleCare, there are a number of ways to arrange your product to be repaired.
Customers can take their product to a local Apple Store (carry-in service), arrange to post their item to Apple (direct postal service), have their product repaired at home (onsite service), or get support to repair their own device (do-it-yourself service).
If a customer using ‘Carry-In Service’ does not have an Apple Retail Store nearby, they may be recommended to visit an Apple Authorised Service Provider instead. In some cases, customers may be eligible for ‘Express Replacement Service’, which means their faulty device should be replaced as soon as possible.
Keep in mind, some of the services may only be available for certain Apple products.
For example, ‘Onsite Service’ repairs may only be available for desktop Macs and ‘Express Replacement Service’ may only be available for iPads and iPhones. Furthermore, customers may be limited to using all repair services in their country of purchase.
To find out more about AppleCare repair services, customers can read the ‘Terms and Conditions’ of their AppleCare Protection Plan or AppleCare+ purchase, or they can contact the Apple support UK team directly.
Please note: If you choose to send your Apple product for repairs using the ‘Direct Postal Service’, you must contact Apple to arrange postage.
Can I transfer my AppleCare Protection Plan or AppleCare+?
Yes. AppleCare Protection Plan and AppleCare+ can be transferred to another customer if the device is sold or given to someone else. To arrange this, simply contact the Apple customer service team.
Please note: This does note mean that AppleCare Protection Plan or AppleCare+ can be transferred to a different device.
Does my device need to be registered for AppleCare?
Not usually. If you have purchased AppleCare+, your device should be automatically registered with the service. If you purchase AppleCare Protection Plan at the same time as the device you would like to cover, the device should also be automatically registered to the plan.
However, if you purchase AppleCare Protection Plan separately from the device you would like to cover, you may need to register the device manually. This can be done by logging in to ‘My Support’ on the Apple website or by contacting Apple UK support directly.
Furthermore, if you buy an Apple device from an authorised Apple reseller, you may be required to register your device for AppleCare manually.
What is AppleCare ‘Coverage’ and how much do I have?
AppleCare ‘Coverage’ is the amount of warranty that a customer has remaining on an Apple device. AppleCare Coverage may also include other kinds of coverage or insurance as well as eligibility to buy extra AppleCare Coverage.
To find out the remaining coverage of an Apple device, go to the ‘Check Coverage’ page on the Apple website and enter a valid Serial Number. On the following page, customers should be given a summary of the remaining coverage of the device.
Please note: Apple Serial Numbers can often be found by going to the ‘Settings’ menu, clicking ‘General’ and then clicking ‘About’, or in the ‘About This Mac’ section of a Mac Apple menu.
Alternatively, if the product is synced with iTunes, the Serial Number should be available in the relevant iTunes account. Some Apple products may also show the Serial Number on the surface of the device.
Answers to Common Apple iPhone Questions
How can I set up a new iPhone?
Customers with a brand new iPhone or an iPhone that has been returned to factory settings can set-up the device by following the onscreen instructions.
Once the iPhone has been turned on, customers should be prompted to enter certain information, such as an Apple ID, as well as to set up apps and services.
If the customer does not have certain information to hand at the time of set-up, it can usually be entered later.
Customers can also transfer information from an old iPhone to a new iPhone simply by signing in to the iCloud with the same Apple ID. Alternatively, customers can transfer data from an Android device by downloading the ‘Move to iOS App’ to their Android device and following the app instructions.
If you require additional assistance it is recommended that you contact Apple support UK directly.
What should I do if my iPhone has been disabled?
An iPhone might be disabled if the passcode has been entered incorrectly a number of times. If the user knows the correct passcode, they may simply need to enter the correct passcode when given the option to do so.
If the user has forgotten the correct passcode, they may need to ‘erase’ the device, as well as all of its data, in order to ‘reenable’ it.
Apple iPhone holders can erase their iPhone by logging into an iTunes account that has been synced with the device, by using the ‘Find My iPhone’ service via the iCloud, or by using the ‘Recovery Mode’.
If a recent backup of the iPhone’s data has been made, the user should be able to restore all of the data after erasing it.
How can I erase my iPhone using iTunes?
To erase an iPhone with iTunes, connect the phone to a Mac computer with a USB cable and log in to iTunes. Let iTunes make a backup of the device’s data and then click the ‘Restore iPhone’ button.
This should erase the iPhone’s data, including the passcode, and reenable the device. Once the iPhone has been erased, iTunes should give the option to ‘Restore from iTunes Backup’ – this should be clicked if the user would like to restore the latest data backup to their iPhone.
If a customer has any issues erasing their iPhone via iTunes, they are recommended to contact Apple. Alternatively, customers can try erasing their iPhone using ‘Find My iPhone’ or by using the ‘Recovery Mode’.
How can I erase my iPhone using ‘Find My iPhone’?
To erase an iPhone with iCloud and ‘Find My iPhone’, the user will need to have set-up ‘Find My iPhone’ before the device was disabled.
The user will then need to log in to their iCloud account on another device, go to the ‘Find My iPhone’ page, choose the relevant iPhone and click the ‘Erase’ button next to the device. This should erase all data on the iPhone, including the forgotten passcode, and reenable the phone.
If a customer has issues erasing their iPhone with ‘Find My iPhone’, they’re recommended to call the Apple phone number, or to try erasing their iPhone using iTunes or the ‘Recovery Mode’.
How can I erase my iPhone using the ‘Recovery Mode’?
To erase an iPhone using the ‘Recovery Mode’, users should connect the phone to a Mac computer with a USB cable and log in to iTunes.
Next, the user should restart the iPhone using the relevant buttons. Depending on the model of iPhone, users will usually need to simultaneously press the ‘Sleep’ and ‘Home’ buttons or the ‘Sleep’ and ‘Volume Down’ buttons to restart their iPhone – the buttons will need to be held down until the ‘Recovery Screen’ becomes visible.
Afterwards, a window should appear on iTunes giving the options to ‘Update’ or ‘Restore’ the iPhone. The user should click ‘Restore’ to erase the iPhone and all of its data. If a recent iPhone backup has been made, this can be restored to the erased device later.
What is ‘Find My iPhone’ and how can I use it?
‘Find My iPhone’ is an Apple application which can be used to find lost devices. To use the Find My iPhone App, users simply need to download the app to their iPhone and follow the set-up instructions.
Once the app is set up on an iPhone, it can be used by logging in to the corresponding iCloud account on another device to erase, lock and track the phone remotely.
Please note: The Find My iPhone App is also available on other Apple devices, such as the iPad and iPod.
What is Siri and how can I use it on my iPhone?
Siri is a digital personal assistant available on many Apple devices. The service can be used to answer users’ queries, search the internet, perform actions, such as making calls and sending texts, and much more. Siri should respond to both verbal commands and questions.
There should be no need to download Siri as it should already be available on all compatible Apple devices.
To set up the function, users will need to turn Siri on in the ‘Settings’ menu and be connected to the internet. Depending on the iPhone model and settings, Siri can be reached by holding down the iPhone ‘Home’ button, holding down the relevant button on a Bluetooth headset, or by saying ‘Hey Siri’.
Once the Siri window opens on the iPhone, users can ask questions or request actions to be made by the digital personal assistant.
How can I change the language or voice of Siri?
To change the language or voice of Siri, users should go to their iPhone ‘Settings’ menu and click ‘Siri’.
To change the language of Siri, users will need to click ‘Language’ and choose the relevant language. To change the voice, users should click ‘Voice’ and choose their accent and gender of choice.
How can I maximise the battery life of my iPhone?
Apple has a number of tips to extend both the battery life (running time before a recharge is needed) and lifespan (running time before a new battery is needed).
The most popular advice includes keeping software up-to-date, avoiding exposing iPhones to extreme temperatures, using WiFi instead of cellular data where possible, and adjusting the screen brightness to be lower or using ‘Auto-Brightness’.
Answers to Common Apple Mac Questions
I’m new to Apple Mac – how do I use it?
An Apple Mac has some key differences to many other types of computers, especially in terms of general user controls. To find out more about keyboard shortcuts, new Mac users can go to the ‘Mac Keyboard Shortcuts’ page on the Apple Support website.
There should be a list of common shortcuts available, including shortcuts for copying, pasting, minimising windows, saving, printing and taking screenshots. To find out more about mouse gestures, users can go to the ‘Use Multi-Touch Gestures On Your Mac’ page on the Apple Support website.
Here, there should be information available on both trackpad and mouse gestures that can be used to perform actions on a Mac. For example, users can learn how to scroll, zoom in/out, rotate objects and swipe pages using gestures.
To change keyboard shortcuts, Mac users can make edits via the ‘Preference’ tab in the Apple Mac ‘Finder’ menu.
How can I update the apps and software on my Mac?
Open the Apple App Store App on any Mac and click the ‘Updates’ tab. In this window, there should be a list of apps and software that are due to be updated.
Users can choose to update apps individually at a time to suit them or they can click ‘Update All’ to update all of the apps in the list at once.
Users who do not have the App Store App can check for software updates by going to the ‘Apple’ menu and clicking ‘Software Update’.
How can I use Siri on my Mac?
Siri is a digital personal assistant available on many Apple devices. To use Siri on a Mac, users should start by clicking the Siri icon, which can usually be found on the Mac’s dock or menu bar, or by holding down the Space Bar and the Command Key.
Then, when the Siri window appears, users can ask a question or make a request and Siri should respond accordingly. Using this method, Mac users can ask Siri to perform searches, play songs, find out weather forecasts, FaceTime friends, send emails, find images, add events to calendars, or answer general questions.
Furthermore, Mac users can save Siri results in their Notification Centre or perform further actions from Siri results. For example, if a Mac user requests Siri to find a photo, the user can then drag the photo into another window or program.
How can I connect my other Apple devices to my Mac?
Data from numerous Apple devices can be saved and shared by signing all devices in to the same Apple ID account. By signing in to iCloud or iTunes on more than one device, each device can be regularly synced to share the same content.
To connect Apple devices further, users are recommend to use ‘Continuity’, a combination of a number of apps that allow users to move seamlessly from one device to another while continuing the same tasks.
Continuity includes the services; ‘Auto Unlock’, ‘Handoff’, ‘Instant HotSpot’, ‘iPhone Cellular Calls’, ‘SMS and MMS’, and ‘Universal Clipboard’. Using Continuity, users can use services that are normally only available on one device on a multitude of devices.
For example, using Continuity, it’s possible to answer iPhone calls with an entirely different device. Find out more about Continuity on the Apple website.
How can I find out more about the warranty of my Mac?
Go to the ‘Check Coverage’ page on the Apple website and enter the Mac’s Serial Number into the box. On the following page, Apple should provide information on the current coverage and warranty of the device.
How can I maximise the battery life of my MacBook?
Although there are some standard limitations of the battery life of Apple MacBooks, there are some ways to extend their battery life and life span.
Apple recommends keeping all software installed on MacBooks up-to-date – users can check that their software is up-to-date by clicking ‘Software Update’ in the Apple Mac menu.
MacBook users should also make sure that their MacBook is plugged into the mains whenever it is being used to charge other devices via USB and that their WiFi is turned off when they are not using the internet.
To save even more battery life, users should quit applications that they are not using, eject SD cards that are not in use and dim screen brightness, where possible.
Finally, MacBook users can also use controls in the ‘Energy Saver’ window to maximise battery life.
How can I set up my Mac?
An Apple Mac may have slightly different set-up instruction depending on the model. However, as a general rule, Apple Mac users can follow a few simple steps.
Start by making sure there is an available internet connection as a new Mac may need internet access for certain parts of the set-up process.
Next, plug in the Mac and turn it on, making sure to have no unnecessary attachments or accessories plugged into the device while you are setting it up. As it will be the first time the Mac has been turned on or started up from ‘Factory Settings Mode’, some automatic set-up windows should appear onscreen.
The user should simply follow the onscreen instructions, including creating a new Apple ID or inputting an existing Apple ID. Once set-up is complete, the user should be able to access the Mac desktop – Apple recommends users check for software updates before they start using the device.
Once any due software updates have been installed, the Mac should be set up and ready to use. If you require additional support call the Apple customer service number on this page.
Have a better contact number for Apple?
- 1 What is the best customer service number for Apple?
- 1.1 Answers to Common Apple Support Questions
- 1.1.1 How do I set up my new Apple iPhone?
- 1.1.2 What is AppleCare and how can I use it?
- 1.1.3 I’ve forgotten my Apple ID password – what can I do to reset it?
- 1.1.4 Why has my Apple ID account been locked and how can I unlock it?
- 1.1.5 I’m swapping from another brand of computer/laptop – how can I learn to use an Apple Mac?
- 1.1.6 How do I use Siri on my Apple device?
- 1.1.7 How can I see my iTunes purchase history?
- 1.1.8 My iPhone has been disabled – what do I do?
- 1.2 Answers to Common Apple ID Questions
- 1.2.1 What is an Apple ID and why do I need one?
- 1.2.2 How do I create an Apple ID account?
- 1.2.3 How can I reset my Apple ID password?
- 1.2.4 How can I retrieve my Apple ID?
- 1.2.5 How can I unlock my Apple ID account?
- 1.2.6 Do I need a different Apple ID for every Apple device or service?
- 1.2.7 Can I share my Apple ID?
- 1.2.8 Are Apple ID accounts secure?
- 1.2.9 How can I see purchases made using my Apple ID?
- 1.2.10 What should I do if I think I’ve been charged for a purchase I didn’t make?
- 1.3 Answers to Common AppleCare Questions
- 1.3.1 What is AppleCare?
- 1.3.2 What is the difference between AppleCare, AppleCare+ and AppleCare Protection Plan?
- 1.3.3 Where can I purchase AppleCare Protection Plan and AppleCare+?
- 1.3.4 Are all Apple devices eligible for AppleCare?
- 1.3.5 How can I use the AppleCare repair service?
- 1.3.6 Can I transfer my AppleCare Protection Plan or AppleCare+?
- 1.3.7 Does my device need to be registered for AppleCare?
- 1.3.8 What is AppleCare ‘Coverage’ and how much do I have?
- 1.4 Answers to Common Apple iPhone Questions
- 1.4.1 How can I set up a new iPhone?
- 1.4.2 What should I do if my iPhone has been disabled?
- 1.4.3 How can I erase my iPhone using iTunes?
- 1.4.4 How can I erase my iPhone using ‘Find My iPhone’?
- 1.4.5 How can I erase my iPhone using the ‘Recovery Mode’?
- 1.4.6 What is ‘Find My iPhone’ and how can I use it?
- 1.4.7 What is Siri and how can I use it on my iPhone?
- 1.4.8 How can I change the language or voice of Siri?
- 1.4.9 How can I maximise the battery life of my iPhone?
- 1.5 Answers to Common Apple Mac Questions
- 1.5.1 I’m new to Apple Mac – how do I use it?
- 1.5.2 How can I update the apps and software on my Mac?
- 1.5.3 How can I use Siri on my Mac?
- 1.5.4 How can I connect my other Apple devices to my Mac?
- 1.5.5 How can I find out more about the warranty of my Mac?
- 1.5.6 How can I maximise the battery life of my MacBook?
- 1.5.7 How can I set up my Mac?