What is the best customer service number for Apple?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

If you have a technical questions about your phone then you might need to contact Apple’s customer service. They may try to direct you to the Genus bar technical support at an Apple store. While this is great for getting your device fixed if you live close to an Apple store, it may be difficult for those who are out in the countryside and need help. Try to have questions answered over the phone.

Apple has mentioned that people in the UK who have contacted their customer support have found it excellent and praised them. Remember that Apple is a global brand and service may vary in the area you live. This includes how you will be attended to in a store or in a specific country.

About Apple

Apple is one of the most recognizable brands in the world and has done a lot to revolutionize technology and the world of computers. The company is focused on the designing, developing and retail of software and consumer electronics. The release of the first iPhone was when this iconic logo first became a staple in the consumer electronic market and they have drastically changed the way that people all over the world communicate with each other.

Apple was founded by Steve Jobs in 1976 and has become one of the most profitable companies in the world. In terms of revenue, it is the largest information technology company in the world and it is the second largest manufacturer of mobile technology. In 2014 the company was valued at over 700 billion US dollars and since this time has only grown. Their 500 retail stores are scattered across 17 different countries all around the world and it is estimated that there is in excess of a billion Apple products being used actively all over the globe.

Brand loyalty with Apple is extremely high and this is attributed to the amount of advertising and movies about the brand which are in existence. After buying their first Apple product many people remain with the brand. In fact, Apple is deemed to be the most valuable brand in the world which is a title that was previously held by Coca-Cola.

Apple Customer Service

While the brand is extremely popular, the customer service has come under fire in recent years as many people complain about the quality of the helpline in a number of countries. In a different model to other companies, Apple does not have large call centers, but has taken the approach of home customer service where the customer service operator works from home. To become a customer service advisor an intensive 6-week training course will need to be completed and due to the large number of people hired call waiting times are generally a lot lower that other brands of comparable size and popularity.

As Apple’s global success rests greatly on the following of loyal Apple customers who will stick with the brand no matter what, they have realized that excellent customer service is a necessity as it helps to increase and maintain their following. However, many people struggle to find the correct customer service number of their closest Apple store and this is why many websites exist to make this a bit easier.

Top Tips For Contacting Apple Customer Service

The first tip you need to know is that you have to ensure you are calling to correct Apple contact number for the country you live in. if you do not you could be wasting time and money speaking to someone that could be unable to help you. As Apple is a global country they often list contact numbers of all countries in the same place.

The second tip is that you need to remember that if you have a technical problem you will be prompted to make an appointment at the closest Apple store so the problem can be looked at by a technician. The primary problem with this is that Apple stores may have a long wait time for appointments in some locations. For some people, the next available appointment could be in 3 weeks and this is why you need to call customer services as soon as you notice a problem instead of waiting to see if it will fix itself.

The third tip is that you should not take your anger out on the customer service representative that you are speaking with. These people are generally not technicians and they are not able to tell you what is wrong with the device immediately. It is also highly possible that they do not have the authority to give refunds or agree to any exchanges.

The last tip is that you need to have the serial number of your product and your Apple ID. Without this information, you will not be able to receive any help from the customer service representative. This information is what they will ask for first so you can save time and energy by having it ready before you call.

Answers to Common Apple Support Questions

Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster. We are in no way connected to or represent Apple UK. All information has been publically sourced from the internet and we cannot guarantee the accuracy of information.

How do I set up my new Apple iPhone?

To set up your new Apple iPhone, all you need to do is turn on the device and follow the onscreen instructions. You may need to input some information, such as your Apple ID details, but if you do not have the information to hand, you should be able to do this later. If you are a previous Apple iPhone user, you can transfer all your services and iCloud information from you old iPhone simply by signing in with your Apple ID. If you are swapping over from an Android device, download the ‘Move to iOS’ app to transfer information and documents from your old phone.

What is AppleCare and how can I use it?

AppleCare is a service that provides Apple users with advice and technical support over the phone. Some AppleCare plans can also provide extra insurance benefits, such as a longer period of warranty, the exact details of which can be found on the Apple website. You can purchase AppleCare for many Apple Hardware products but you must make sure that the product you have is eligible. Apple users can buy AppleCare on the Apple website, at an Apple Store, from an authorised Apple reseller or by contacting Apple Support. It’s important to check the exact details of the AppleCare plan that you purchase as not all are the same and your device is not necessarily eligible for cover.

I’ve forgotten my Apple ID password – what can I do to reset it?

First, go to the Apple ID account page. Below where you normally enter your username and password should be a link that says ‘Forgot Apple ID or Password?’. Click on this link and follow the instructions to reset your password. You may be given a number of options to do so, such as by answering security questions or via email. Choose the method you would like to use, follow the instructions and enter a new password. You may then be able to log in to your Apple ID account with your new password. You can also use this method to retrieve a lost Apple ID.

Why has my Apple ID account been locked and how can I unlock it?

Your Apple ID account may have been locked due to a security risk. It is likely that someone has entered an incorrect password or wrong security answers a number of times. To unlock your account, go to the Apple ID account page and click the ‘Forgot Apple ID or Password?’ link. Enter your details and follow the instructions to unlock your account and/or change your password.

I’m swapping from another brand of computer/laptop – how can I learn to use an Apple Mac?

There are lots of helpful tips and advice to help you get started as a new Mac user on the Apple website. Information about shortcuts and mouse gestures can be found online, along with a list of specific keyboard shortcuts to perform different actions, such as copying and pasting. You can also change some of your preferences by clicking ‘Preferences’ in your Apple ‘Finder’ menu. The ‘Finder’ menu can usually be found on the navigation bar at the top of your Apple Mac screen.

How do I use Siri on my Apple device?

Siri is a personal assistant function on your Apple device that can answer your questions as well as perform actions. You can use the Siri function to send messages, open folders and search for images, along with many other things. To ask Siri a question or give a command, you may need to click the Siri icon on your desktop’s dock or menu bar. A computerised voice should then ask you what you need help with and you just need to speak out-loud in response. You can also speak to Siri by holding down the Command Key and the Space Bar or by clicking the Microphone icon next to your desktop Search Bar.

How can I see my iTunes purchase history?

Your iTunes purchase history may include all the apps, music, films, books and more that you have downloaded using your iTunes account. To see your iTunes purchase history, you may need to open the iTunes account and log in with your Apple ID. View your account details by going to the ‘Account’ tab and clicking ‘View My Account’. You may need to enter your password again to access the following information, then you may be able to view your purchase history.

My iPhone has been disabled – what do I do?

Your iPhone might have been disabled because you have entered the wrong passcode too many times. To be able to use your iPhone again, you may need to erase your device – this may also erase the passcode. Unfortunately, unless you have made a backup of your device’s date beforehand, this may delete all your iPhone’s data too. You can erase your device via the iTunes or iCloud if your device is synced with either, or use Apple’s recovery mode. Follow the instructions of how to erase your device using any of these methods on the Apple website.

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