What is the best customer service number for Apple?
*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.
If you only have technical questions about your phone then you might find contacting Apple’s customer service very frustrating. They generally try and direct you to the Genus bar technical support at an Apple store. While this is great for getting your device fixed if you live close to an Apple store, but for those who are out in the countryside and need help, you will have questions that should be answered over the phone.
Apple has stated that people in the UK who have contacted their customer support have found it excellent and praised them. However, as Apple is a global brand it is very much a luck of the draw situation when it comes to how well you will be attended to in a store or specific country.
Apple is one of the most recognizable brands in the world and has done a lot to revolutionize technology and the world of computers. The company is focused on the designing, developing and retail of software and consumer electronics. The release of the first iPhone was when this iconic logo first became a staple in the consumer electronic market and they have drastically changed the way that people all over the world communicate with each other.
Apple was founded by Steve Jobs in 1976 and has become one of the most profitable companies in the world. In terms of revenue, it is the largest information technology company in the world and it is the second largest manufacturer of mobile technology. In 2014 the company was valued at over 700 billion US dollars and since this time has only grown. Their 500 retail stores are scattered across 17 different countries all around the world and it is estimated that there is in excess of a billion Apple products being used actively all over the globe.
Brand loyalty with Apple is extremely high and this is attributed to the amount of advertising and movies about the brand which are in existence. After buying their first Apple product many people remain with the brand. In fact, Apple is deemed to be the most valuable brand in the world which is a title that was previously held by Coca-Cola.
Apple Customer Service
While the brand is extremely popular, the customer service has come under fire in recent years as many people complain about the quality of the helpline in a number of countries. In a different model to other companies, Apple does not have large call centers, but has taken the approach of home customer service where the customer service operator works from home. To become a customer service advisor an intensive 6-week training course will need to be completed and due to the large number of people hired call waiting times are generally a lot lower that other brands of comparable size and popularity.
As Apple’s global success rests greatly on the following of loyal Apple customers who will stick with the brand no matter what, they have realized that excellent customer service is a necessity as it helps to increase and maintain their following. However, many people struggle to find the correct customer service number of their closest Apple store and this is why many websites exist to make this a bit easier.
Top Tips For Contacting Apple Customer Service
The first tip you need to know is that you have to ensure you are calling to correct Apple contact number for the country you live in. if you do not you could be wasting time and money speaking to someone that could be unable to help you. As Apple is a global country they often list contact numbers of all countries in the same place.
The second tip is that you need to remember that if you have a technical problem you will be prompted to make an appointment at the closest Apple store so the problem can be looked at by a technician. The primary problem with this is that Apple stores generally have a long wait time for appointments in some locations. For some people, the next available appointment could be in 3 weeks and this is why you need to call customer services as soon as you notice a problem instead of waiting to see if it will fix itself.
The third tip is that you should not take your anger out on the customer service representative that you are speaking with. These people are generally not technicians and they are not able to tell you what is wrong with the device immediately. It is also highly possible that they do not have the authority to give refunds or agree to any exchanges.
The last tip is that you need to have the serial number of your product and your Apple ID. Without this information, you will not be able to receive any help from the customer service representative. This information is what they will ask for first so you can save time and energy by having it ready before you call.