What is the best customer service number for Argos?
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In the UK, Argos has become one of the biggest suppliers of electronic goods and most people look at shopping online instead of going to their local store. If you need to contact the Argos customer service department to return a faulty product or if you have general questions about payment or delivery then the best option is to call the customer service number and speak to one of the customer service agents. There are a number of topics that you can contact customer service about including:
• Getting information about the collection and delivery of products
• Getting product support
• Getting refunds, completing an exchange or returning the product
• Getting technical support for the product you have purchased
• Getting information about recent orders
If you are going to call the Argos customer service number then you need to be prepared for a long wait time particularly during busy hours. This is due to the large quantity of calls that they receive each day.
Information About Argos
In the UK and Ireland, Argos is one of the most popular and largest catalog retailers. They are a subsidiary of Sainsbury’s and offer both online and in-store shopping. Each year the Argos website receives over 800 million visitors making it one of the largest online high street retailers in the UK.
The company was founded in 1973 by Richard Tompkins, but has changed ownership many times since then and it was bought out by Sainsbury’s in 2016. Since taking over ownership Sainsbury’s has planned to close down a number of the individual stores and integrate them into larger supermarkets instead.
A number of the brands that are sold by Argos are also owned by them. The company also has the selling rights to a number of brands including Tesco Cherokee clothing lines. The Argos credit card works with Vanquis bank.
The Argos catalogs are published twice a year and are still popular with customers. This is against the trend as many of the company’s customers will shop online.
All large brands have at some point been faced with controversy and Argos in not an exception. In 2002 the company got into trouble with the Scots, as a number of Scottish employees were refusing to work on a Sunday. The controversy came when these employees were fired.
In May 2002 Argos was also involved in a price-fixing scandal at the same time as several of their home furnishings were causing skin irritation and burns. They were, however, praised for the rapid recall of products that caused these problems which boosted their reputation with the general public and consumers. After a lengthy court battle customers were given compensation in 2010.
About Argos Customer Service
In regards to customer service, Argos has performed exceptionally well considering it is a huge and affordable high street brand. While the wait time can be long and there are some disgruntled customers out there, overall people have found that their issues are resolved once they have spoken to someone.
However, one common complaint with the service is that Argos has been greatly criticized for their pay and collect service. Many people have found that the payment has been taken for the product, but they are then out of stock. Instead of providing an immediate refund for the product they have asked people to take a different product instead or to wait until the product they want is in stock.
The Argos delivery service is generally reliable and fast which has led to high customer satisfaction particularly as the products are affordable. Argos is also one of the few companies that offer specific delivery slots. This allows you to choose when your products are delivered so you do not waste time.
If you are going to contact Argos customer service there are some pointers to make the experience better:
• Try and be polite even though human nature wants you to fight fire with fire. This is not an effective way to resolve problems and while you have the right to complain as you may have waited longer than you wanted in the call queue you should not take it out on the agent. Being polite will often get you further.
• Be prepared and ensure that you have all the information you might need ready when you make the call. This will make the overall experience much easier for everyone involved. The information you need will be the order number, the product name and the reference code.
• Explain the problem that you have in as much detail as possible and include all of the important information. This will result in a faster and better solution. If you are not going to be able to completely communicate what the problem is then you are going to make it harder for the customer service agent to offer you a helpful solution.
• Do not beat around the bush and if you know what you want then you need to ask for it. If you want a refund or an explanation on something or want to exchange something you have to tell the service agent clearly and concisely. If you do not ask then you will not be able to get what you are looking for.
• Always manage your expectations. It is important to remember that the Argos customer service representative that you speak to will generally not have the authority to approve any of your requests or give you the solution that you are hoping for. You might have to call back or wait for the service agent to call you back. You need to remain calm and collected at all time otherwise, you will end up going around in circles.
Have a better contact number for Argos?