What is the best customer service number for Asda?

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Asda is one of the UK’s largest supermarket chains. They sell groceries and food items, consumer goods – from gym and sporting equipment to domestic appliances – and electronic devices such as mobile phones and flatscreen TVs. They also sell clothing and home furnishings through their George label, and offer money advice, credit services and insurance services.

Asda operates a large number of stores throughout the UK, and much of their stock can also be bought through their website. They operate a home delivery service for groceries, which can be ordered online through their website or through a mobile app.

Asda customer service can help you with:

• a summary of your enquiry
• your name and address
• your account number
• your phone or mobile phone number
• your email address, if you ordered any of the items online
• any other pertinent information such as a receipt number, the date that you bought an item, or an order number.

When you call the Asda customer service number, you will be put through to an automated call handling system. This will take you through a series of questions to make sure you are put through to the correct department. When you are finished, the system will put you directly through to an Asda customer services representative, who will be able to help you with your enquiry.
Please remember that the customer service representatives are there to help you, and return their courtesy in kind. If the customer service representative you speak to is not able to help you with your enquiry, please ask to speak to their manager, who will be able to help you escalate it and have your issue sorted out to your satisfaction.


If I ordered groceries for collection or delivery, how can I get a refund for unwanted items?

The staff at a collection point will be able to offer you a direct refund for unwanted items. If you realise you have an unwanted item at point of delivery, please ask your driver to take the item away and they will arrange a refund for you.
Once you have received a delivery, you can get a refund within 3 days through your online order account, or you can arrange a collection and refund of your unwanted items through the Asda contact number support team.

What if my order has not arrived in my delivery timeslot?

Please check to make sure you have received a confirmation email, and double-check the delivery date and time. If these are correct, please check to make sure that you have not received an update on your order delivery by email or text message. If not, please call the customer service helpline so that they can find out what has happened and update you as soon as possible.

Why has my order been cancelled?

There may have been issues with your payment method. The Asda customer service team will send you a text message or email if this has happened. You will need to rearrange your delivery – contact the Asda phone number helpline to help you do this, or you can reorder through your online account.

What do I do if I have a complaint?

There is a Complaints desk in every Asda store who can help you resolve complaints directly, or you can call the customer service helpline. If there are any issues with a defective product, please try to bring the packaging along with you or have it to hand when calling the helpline, as there will be date and batch information on this that Asda phones staff will need to communicate with the manufacturer. If you have any issues or are unhappy with service in an Asda store or online, please speak to the helpdesk or call the helpline as soon as possible and let them know what the issue was, and how they can help you resolve it.

About Asda

Asda is a subsidiary of the American WalMart corporation, who acquired the chain in 1999.
It was founded under the name Queens by a family of Butchers named Asquith in the 1920s. A generation later, a merger with Associated Dairies changed the brand’s name to Asda. The chain grew rapidly in the 1970s, but the 1980s saw a period of decline, despite acquisition of the clothing brand and various business strategy changes.
After the purchase by Walmart at the turn of the millennium, the brand has both become more streamlined and diversified into a wider range of services, including financial services and insurance.

Postal Address

Asda House
South Bank
Great Wilson Street
LS11 5AD

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