What is the best customer service number for ASOS?
*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.
ASOS offers a dedicated customer service team which has contact numbers of the different departments that you need to contact and operate every day of the week. If you have any questions, concerns about products or your order contacting the customer service team via phone is the primary option available. The website does not readily offer information about an email address, postal address or live chat facility to help with customer inquiries.
The ASOS call center is large and offers dedicated teams that are there to assist with any needs a customer may have. However, the company also has millions of customers which translates into long wait times regardless of the time of day that you call. This is why there have been many complaints about the quality of the customer service being received. It is not currently known if the call center is based in the UK or if it has been outsourced to another country.
Being placed into a virtual phone queue and waiting to talk to a customer service agent is a boring chore. However, the ASOS website does have a database of helpful knowledge that could resolve your problem. There is also an informative FAQ section for all of the services and products on offer. As the ASOS website is easy to navigate it is easy to find the information that you are looking for.
The issue comes when you have a more complicated or specific problem that you need help with or that you are unable to resolve with the online information. At these times you will need to call the ASOS customer services department to get the rapid resolution that you need.
What Can ASOS Customer Service Help With?
There are a number of problems that the customer service team can help with including:
• When your delivery has been incorrect or incomplete
• You have questions about the delivery times
• You need to change the delivery time you booked
• You provided incorrect delivery details
• You need to obtain a refund or make an exchange
• You need to find out if a product is in stock
• You need to cancel your order
ASOS has dedicated a lot of their time to create their customer service team and this is why they have had a lot of success over the last few years. They have also won awards for their customer service in the past.
ASOS is a British supermarket and has its headquarters in Leeds. However, ASOS was taken over by the American retail giant Walmart in 1999 and is now the second biggest supermarket in the UK.
Aside from the supermarket function, ASOS offers a broad range of products including finance, loans, a clothing range called George and a mobile phone network operating under EE. The marketing efforts of this retailer are focused on a friendly experience and saving money. This is why the offer some of the best customer service when compared with their competitors.
While ASOS is now owned by an American company, the brand still had UK management. In recent years they have also joined several goodwill initiatives and they support 6 of the main charities in the UK. ASOS has also been voted one of the best companies to work for in the UK.