What is the best customer service number for British Gas?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Calling the British Gas Contact Number

British Gas fields an incredible number of inquiries every day from the enormous number of customers who rely on its services. Any customer who must speak with a customer service representative should have an account number ready. Holding onto a recent bill would be helpful as well. The billing statement could contain additional information required to handle the inquiry much more smoothly and accurately. Those conveying a specific concern over an account need to properly detail the issue. Doing so further enhances the ability to move the call along the right way.

Customer contacts with the British Gas are certainly varied. The incredible number of customers contributes to such diversity in inquiries. Repair and maintenance work on gas lines and related components are important calls considering the related safety issues. Incredibly, some contact British Gas about theft of services, a situation that requires an immediate response. Energy bills are sometimes a bit high. Usually, new approach to energy use can aid in saving money. Energy advice is one reason — an overlooked reason — why some contact British Gas. Good advice might cut down on costs tremendously, which is always a help.

Answers to Common British Gas Support Questions

Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster. We are in no way connected to or represent British Gas. All information has been publicly sourced from the internet and we cannot guarantee the accuracy of information.

What can I do if I am late or missed a payment on my bill?

Not paying your bill can have negative consequences, which is why you should call the British Gas customer services helpline right away if you think you’ll miss a payment. If they have not heard from you they may call or visit your home, install pay as you go meter, pass your account to a debt collector or even start court proceedings to disconnect your energy supply. If you need help paying your bill you may qualify for assistance, find out the details by calling the British Gas number above.

How do I make a switch from my current service provider to British Gas?

Switching is a simple 3 step process.
1) Choose your Fixed Price energy plan with British Gas
2) Britsh Gas will call your current supplier and manage the details.
3) Before the switch we’ll need you to take a meter reading.
British Gas will keep you informed and make the transition as easy as possible.

What exactly is a credit note? I received one in the mail. What do I do with it?

Credit notes are sent out when you’ve been overcharged or undercharged for your energy. The credit note will correct the value on your previous bill. If you’ve received a credit you won’t need to do anything. If you’ve been undercharged then submit a payment promptly.

My boiler is damaged. How can I go about requesting repair service work?

The easiest way to get your boiler repaired is to call British Gas and request their boiler repair service. They offer a fixed price quote including all parts and labor, a one year guarantee and an expert engineer doing all the repairs.

How do I transfer my service to a new residence when I am moving?

When you are ready to move give the British Gas phone number a call. Make sure to have your British Gas HomeCare number or customer number, your old & new addresses and a contact phone number to hand. The customer service representative will walk you through the process from there.

How can I pay my British Gas energy or home services bills?

There are many ways to pay your British Gas energy or home services bills, including by debit or credit card, direct debit and online banking. It’s also possible to pay your bills by post, at your local post office or bank branch and at specified PayPoints. You can even pay your bills from abroad or with a gas or electricity payment card. Some of these methods may require setting up in advance and you may also need an online British Gas account.

May British Gas help me service my appliances, such as my boiler, radiators or fridge?

In many cases, yes. Your gas and boiler may need an annual service which you can arrange in advance on your online account, over the phone or on the British Gas app. British Gas also offers a number of repairs services and engineers that can help you with appliances, including boilers, radiators, gas appliances, ovens, grills, hobs, fridges, freezers, washing machines and tumble dryers. If you have purchased cover from British Gas, your appliances may be covered by this. If you have not purchased cover, you may still be able to arrange a one-off appointment with a British Gas engineer.

Tip: Before you arrange an appointment with an engineer, you may want to look on the British Gas ‘Appliances and Engineers’ page where you can find advice on how to fix your own appliances.

I’m moving home – may I be able to get British Gas services at my new address?

Yes. Whether you are a British Gas customer already or not, you may need to tell the company in advance that you are moving and you would like them to supply your new home. You can inform British Gas online or over the phone that you are moving house. If your new home is not currently supplied by British Gas, it can take a number of weeks for the new service to be arranged, but you can still use gas and electricity while you wait.

I’m moving home – when may I get the final bill from my old house?

You should get your final British Gas bill from your old house a few days after you have given your final meter reading. If you don’t receive your final bill, you should contact British Gas directly.

How can I get an online British Gas account?

You can sign up for an online account on the British Gas website. You may need to be a British Gas customer already and you may also need your Customer Reference Number to hand. Once you have registered for an online account, you may be able to manage your British Gas account and payments online.

Where can I top up my British Gas Pay As You Go meter?

Your Pay As You Go meter may come with a card or key that credit can be added to. After putting money on to the card or key, you can place it back in your meter and the credit may be transferred to your meter to top it up. British Gas customers can top up their Pay As You Go card or key at local post offices and PayPoints, along with a number of other places displaying the PayPoint sign.

Before you can top up your Pay As You Go meter, you may need to activate your Pay As You Go card or key. You can activate it by putting it in the meter for at least a minute, taking it out and adding credit, and putting it back in the meter – the card may now be activated.

Tip: For gas meters, you may need to press a button on the meter to transfer the credit from your key or card.

About British Gas

British Gas is a major supplier of energy — gas and electricity — in the United Kingdom. The company has drawn positive attention to itself thanks to a desire to be a more energy efficient company that focuses on cutting down on its carbon footprint. British Gas also provides home services, which is much appreciated by the tremendous number of customers who rely on the company. The history of British Gas is a storied one. The company was founded in 1812 under the original name of the Gas Light and Coke Company. Management along with mission goals have changed many times over the years, but British Gas has always maintained a powerful foothold in the U.K. energy industry.

Company Address

The address of the company’s headquarters is British Gas, Millstream, Maidenhead Road, SL4 5GD, Windsor.

Have a better contact number for British Gas?