What is the best customer service number for BT?
*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.
If you are a BT customer and you are experiencing technical issues with your service then you can contact British Telecom customer service to organize an engineer coming out. BT has different customer service contact numbers for different problems including a 24/7 billing helpline that allows you to find out what your current balance is, pay bills, and set up and manage direct debit payments.
There is also a contact number for cancellations as well as technical support for your BT phone number, where you can either choose to get assistance over the phone, or organize for an engineer to visit and resolve the problem for you.
Some of the common reasons why you would contact BT customer services:
• Problems with your telephone line
• Managing your payments and billing information
• Technical support
• To report a service interruption
• To organize an engineer visit
About BT: Company Overview
BT is the oldest telecommunications company in the whole world. The infamous Electric Telegraph Company that was incorporated back in 1846, was the first in history to create and develop a communications network that would run nationwide, making certain types of communication possible in a matter of minutes or hours as opposed to days or weeks. Today BT recognizes that technology is more valuable to their company than ever before, as it is build upon the main foundations of the worldwide digital era in order create and sustain the information age.
British Telecom is now one of the leading telecommunications companies in the world, catering to the needs of their customers not only in the UK, but also in over 180 countries around the world. Their primary focus is providing fixed-line services, mobile service, Internet and TV, in addition to network IT services. Within the UK they are one of the leading telecoms services providers, selling to consumers, small businesses and also the public sector.
BT’s Purpose and Strategy
BT aims to deliver sustainable and profitable revenue growth, through providing excellent services and building relationships with their customers. They promise to deliver an excellent level of customer service and an all round brilliant customer experience, something that can undoubtedly be disputed by the quantity of existing clients who have consistently complained about the poor customer service they have provided during recent times.
BT have designed their website to give customers an easy way to resolve certain issues without the need to phone the BT customer service number. However, if you’re like many you’ve had a challenging time navigating their site to find the answers you need.
BT vs National Security
Between the years 2010 through 2012 the intelligence organizations in the UK started investigating Huawei (BT’s foreign supplier) after they were banned from operating in the US, Canada and Australia. Whilst it is true that BT did inform the UK government about Huawei’s involvement in the £10b contract to upgrade the network, they also failed to disclose that the Chinese government would have undisclosed access to the UK’s criminal infrastructure. In late 2012, David Cameron obtained a detailed report that indicated that the UK’s intelligence operations had severe concerns regarding Huawei and that the business, government and even citizen community could be under threat in serious way. In light of this, BT’s other projects are now under serious scrutiny.
In early 2008 BT announced that they had agreed on a contract (along with other companies) with Phorm who claimed to be developing spyware to capture and analyse users data such as the websites and URLs they visited. This practice is called “behavioural targeting” and it has been labelled data pimping from other critics. BT’s involvement in this scandal only contributed to an increasingly damaged reputation that they were accumulating through a series of negative events.
BT Broadband Customer Service
British Telecom’s customer service has received criticism from a wide variety of online forums as well as other media publications. Customers feel as though they are being overcharged for a poor level of service and they customer retention rate is currently at an all time low, thanks to the competitor companies who offer more competitive rates and a better service.
The BT call centers are not UK based and this is another element of their service that receives criticism. Customers claim that they are often kept on call waiting for a long time and when their call is finally answered, they are faced with a customer service representative who speaks poor English and issues often go unresolved.
Furthermore, several people have complained of incidences whereby they have organized for a technician to visit them, only to be left waiting for hours with no sign of any engineer arriving.
Top tips when calling the BT telephone number
• You must ensure that you have your customer account number ready when you call the BT contact number, without this it is likely that you will not receive the support that you require.
• Be prepared for long waiting times to speak to an agent, especially during peak busy hours.
• It is always a good idea to ensure that you are dialing the right contact number for the particular service or problem you are enquiring about, or you may find that you spend 20 minutes on hold only to be told you have to call a different number at the last minute.
• Be sure to provide as many details as you possibly can about the concern you are calling about, that way you are likely to receive the correct attention leading to the resolution of your problem.
Have a better contact number for BT?
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