What is the best customer service number for BT?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

If you are a BT customer and you are experiencing technical issues with your service then you can contact British Telecom customer service to organize an engineer coming out. BT has different customer service contact numbers for different problems including a 24/7 billing helpline that allows you to find out what your current balance is, pay bills, and set up and manage direct debit payments.

There is also a contact number for cancellations as well as technical support for your BT phone number, where you can either choose to get assistance over the phone, or organize for an engineer to visit and resolve the problem for you.

Some of the common reasons why you would contact BT customer services:

• Problems with your telephone line
• Managing your payments and billing information
• Technical support
• To report a service interruption
• To organize an engineer visit

About BT: Company Overview

BT is the oldest telecommunications company in the whole world. The infamous Electric Telegraph Company that was incorporated back in 1846, was the first in history to create and develop a communications network that would run nationwide, making certain types of communication possible in a matter of minutes or hours as opposed to days or weeks. Today BT recognizes that technology is more valuable to their company than ever before, as it is build upon the main foundations of the worldwide digital era in order create and sustain the information age.

British Telecom is now one of the leading telecommunications companies in the world, catering to the needs of their customers not only in the UK, but also in over 180 countries around the world. Their primary focus is providing fixed-line services, mobile service, Internet and TV, in addition to network IT services. Within the UK they are one of the leading telecoms services providers, selling to consumers, small businesses and also the public sector.

BT’s Purpose and Strategy

BT aims to deliver sustainable and profitable revenue growth, through providing excellent services and building relationships with their customers. They promise to deliver an excellent level of customer service and an all round brilliant customer experience, something that can undoubtedly be disputed by the quantity of existing clients who have consistently complained about the poor customer service they have provided during recent times.

BT have designed their website to give customers an easy way to resolve certain issues without the need to phone the BT customer service number. However, if you’re like many you’ve had a challenging time navigating their site to find the answers you need.

BT vs National Security

Between the years 2010 through 2012 the intelligence organizations in the UK started investigating Huawei (BT’s foreign supplier) after they were banned from operating in the US, Canada and Australia. Whilst it is true that BT did inform the UK government about Huawei’s involvement in the £10b contract to upgrade the network, they also failed to disclose that the Chinese government would have undisclosed access to the UK’s criminal infrastructure. In late 2012, David Cameron obtained a detailed report that indicated that the UK’s intelligence operations had severe concerns regarding Huawei and that the business, government and even citizen community could be under threat in serious way. In light of this, BT’s other projects are now under serious scrutiny.

In early 2008 BT announced that they had agreed on a contract (along with other companies) with Phorm who claimed to be developing spyware to capture and analyse users data such as the websites and URLs they visited. This practice is called “behavioural targeting” and it has been labelled data pimping from other critics. BT’s involvement in this scandal only contributed to an increasingly damaged reputation that they were accumulating through a series of negative events.

BT Broadband Customer Service

British Telecom’s customer service has received criticism from a wide variety of online forums as well as other media publications. Customers feel as though they are being overcharged for a poor level of service and they customer retention rate is currently at an all time low, thanks to the competitor companies who offer more competitive rates and a better service.

The BT call centers are not UK based and this is another element of their service that receives criticism. Customers claim that they are often kept on call waiting for a long time and when their call is finally answered, they are faced with a customer service representative who speaks poor English and issues often go unresolved.

Furthermore, several people have complained of incidences whereby they have organized for a technician to visit them, only to be left waiting for hours with no sign of any engineer arriving.

Tips When Calling the BT Telephone Number

• You must ensure that you have your customer account number ready when you call the BT contact number, without this it is likely that you will not receive the support that you require.
• Be prepared for long waiting times to speak to an agent, especially during peak busy hours.
• It is always a good idea to ensure that you are dialing the right contact number for the particular service or problem you are enquiring about, or you may find that you spend time on hold only to be told you have to call a different number at the last minute.
• Be sure to provide as many details as you possibly can about the concern you are calling about, that way you are likely to receive the correct attention leading to the resolution of your problem.

Answers to Common BT Support Questions

Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster. We are in no way connected to or represent BT. All information has been publically sourced from the internet and we cannot guarantee the accuracy of information.

There is a fault on my BT landline/broadband/TV/mobile – how can I get it fixed?

Many BT service faults can be troubleshooted and reported online on the BT ‘Fault Repair and Tracking’ page. You may need your BT ID to sign in and report the exact details of the fault. Once you have input all information, the online service may attempt to give you a diagnosis of the problem and suggest further action. If you can’t log in, you can check the details of BT faults in your area by using the online Service Checker tool. If you are still having problems, contact BT directly to receive support.

I’ve reported a fault with a BT service – how can I track the progress of the issue?

If you have reported a fault via your online BT account, you may be able to track your report by signing in to your online account.

What options do I have to pay my BT bill?

There are a number of different ways to pay a BT bill. One of the easiest ways to pay for BT services is to arrange a direct debit so that the money automatically comes out of your account when a bill is due. BT customers can also pay their bill by cheque, postal order or cash, online via one-time payments, over the phone, on the BT app or by bank transfer.
Tip: You may need your BT ID to hand to be able to pay a bill. And keep in mind that you may be charged for late payments.

I’ve forgotten my BT username or password – how can I get it back?

If you have forgotten your BT username, also known as your ‘BT ID’, remember that it could be the email address you signed up for the service with. If you still don’t know what your BT username is, you can retrieve it by clicking ‘Forgotten BT ID?’ on the BT log in page. After following the link, you may be able to enter your phone number or email address and BT may use this contact information to help you to retrieve the information.
If you have forgotten your online account password, you can also retrieve it by going to the BT log in page. Click the link ‘Forgotten Password?’ and follow the instructions to reset your password.

What can I do with the ‘My BT’ app?

The ‘My BT’ app is a downloadable application to help BT customers manage their accounts from their smartphones. Apple users can download the app on the App Store and Android users can download it on Google Play. Once you have downloaded the app, you can view and pay your BT bill, check your data or calling plan usage, track BT orders and request customer support.

How can I improve my BT Broadband speed?

There are a few different methods BT suggests to improve your broadband speed. First, it’s a good idea to plug your router (hub) into the main telephone socket. If you need to plug your landline cable into the same socket, you can purchase a ‘microfilter’ so that both plugs can be inserted into the same socket. You should also choose a location for your router that is nearby where you use the internet as obstacles may slow down the broadband speed. On top of that, check how many devices are using your router as more devices can cause slower speeds, restart your device or invest in a newer router.
Tip: If your broadband connection suddenly drops, there may be a network connection problem in your area. You can find out if there is a local problem by going to the BT Service Status page.

Is it possible to test the speed of my broadband connection?

Yes! Just go to ‘Test Your Broadband Speed’ page on the BT website and click ‘Test My Speed’. You may receive two different results, the Connection Speed and the Download Speed. The Connection Speed is the maximum speed of the broadband you are using and the Download Speed is the speed you are getting at the time you do the test. Keep in mind, the download speed can be affected by a number of factors, such as the time of day or how many devices are connected to your router.

How can I stay safe online as a BT customer?

All new BT devices should come with a number of security products included in the price, such as BT Virus Protect, BT Web Protect and BT Parental Controls. By using these services properly, you can strengthen the security of your BT device. You should also be aware of emails that appear to be from BT but are actually scams. If you have any doubt about the validity of an email that claims to be from BT, don’t click on any links in the email and do not respond. Contact BT directly to get advice or go to BT’s ‘Scams’ page where you’ll find helpful advice and information.

Have a better contact number for BT?