What is the best helpline number for Carers Allowance?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Carer’s allowance is a welfare benefit given to people who spend their time taking care of a disabled person and looking after their needs for more than 35 hours per week.

To receive this benefit, you must be able to demonstrate that you are not earning above a certain threshold and genuinely require this benefit, this is known as ‘means-testing’. In addition, the person you’re looking after has to be registered as disabled and must be receiving an attendance allowance, disability living allowance (DLA), or alternatively a constant attendance allowance.

The earnings threshold for receiving this benefit is £110 per week, so if you’re earning or have an income above this figure then you aren’t eligible to receive the benefit. Further to this, those in full time study or full time employment cannot receive this benefit. You can call the Carers allowance phone number listed above if you need further clarification.

How to Contact Carers Allowance Number

There is a Carers allowance helpline available for this receiving the allowance or with enquiries about the Carer’s allowance. The lines are open every weekday and close at weekends. On Monday through to Thursday, the service lines opens at 8:30AM and then closes at 5:00PM. Note that the hours of operation on Friday are slightly different, as the line opens at 8:30AM and closes thirty minutes earlier than normal, at 4:30PM. Please note that this does not refer to holiday hours of operation, which may vary.

Things to Remember When You Call Carers Allowance Contact Number

  • In the first instance you may be put through to an automated service. To reach the right customer service support agent with the correct training and information, listen to all of the options and choose whichever is most appropriate for your query.
  • If there are several points to your query, or you have a complicated case that you need to find information on, make sure that you note down the things you need to discuss and have these notes, along with any accompanying documentation, with you when you call the Carers allowance telephone number.
  • Relevant information that you should bring with you includes national insurance number, details on your address, employment, and the person you are caring for, as well as any prior communication with the official agencies. This can help speed your call along.


How do I know if I should receive the Carers’ allowance?

This is a complicated question and one that can be a cause of a lot of confusion. While we can give information, it’s possible that if you have unique circumstances or you still aren’t sure, you should speak to a service agent by calling the line above.

You must:

  • Be over 16 years of age
  • Have resided in England, Scotland, or Wales for a minimum of 2 out of the last 3 years
  • Not be studying for more than 21 hours per week
  • Earn less than £110 per week after both tax and expenses

The person you’re caring for must:

  • Receive either PIP, DLA, or Armed Forces Independent Payment

Have a better contact number for Carers Allowance?