What is the best helpline number for Child Maintenance?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

The Child Maintenance Service is a legal government body which belongs to the Department for Work and Pensions. The primary piece of legislation that they are responsible for is the Child Support Act 1991, and they cover the implementation and management of this legislation. This means that the Child Maintenance Service, also known as the Child Support Agency, have the duty of calculating how much child maintenance is given to the parent whose primary role is taking care of their children. How much Child Maintenance allowance is given depends on both the ages of the child or children and how many children need to be supported.

The purpose of Child Maintenance Allowance is to help with the cost of rearing a child and the day-to-day expenses associated with taking care of a child or children. Currently, the calculations are based on percentages of 15% for a single child, and then 20% for two and 25% for over three children.

How to Contact the Child Maintenance Number

The Child Maintenance Service operates a telephone line for enquiries six days a week. From Monday to Thursday the line is open from 8:00AM to 5:00PM, and closes thirty minutes earlier on Friday at 4:30PM. On Saturdays the line is open from 9:00AM until 5:00PM. Please note that these hours do not apply to holidays when different hours of service may be in operation.

Things to Remember When Calling the Child Maintenance Contact Number

  • When you call the Child Maintenance Service number, you should make sure that you have both you and your ex-partner’s details of address, current living situation, and any other benefits or allowances you receive, as this will make your call shorter and more efficient, saving you time in the long run.
  • Make sure that you write down any notes and have a general list of questions if you have a long enquiry. Quite often calls can be complex, and it makes things easier and more efficient if you take notes before your call to ensure you don’t forget anything.


I need to apply for Child Maintenance – what details do I need?

To apply, you will need some personal details regarding the child you are applying for, as well as details of both parents. This includes names, addresses, and financial and bank account details. Also note that you will need to pay a one off cost of £20, although if you’re a victim of domestic abuse or are currently under 19 years of age, you will be exempted from paying this cost. Once you have all this information to hand call the Child Maintenance Service contact number listed above and the representative will walk you through the process.

How long is it until I receive my first payment?

This can vary depending on the details of your specific case, and arrangements and details have to be collected from both parents. Once the details have been recorded and filed however, you can expect a first payment within a maximum of six weeks. For any other enquiries, the best course of action is to discuss your case with the service provider.

How do I know if I qualify for Child Maintenance?

There are a number of requirements and eligibility factors for receiving Child Maintenance. The child must be under 16 years old or under 20 years old and living with the parent, or under 20 years old and in full time education. Note that they must be resident in the United Kingdom. If you have additional quieries call the Child Maintenance phone number listed above.

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