What is the best customer service number for Currys?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Currys is an online mecca for all things electronic. As with all online shopping outlets, things tend to go wrong and this is when the customer services departments go crazy. You might have accidentally ordered the wrong product on the Currys website, or duplicated your order, whatever your reason for contacting customer service, it is likely that you will want things to be resolved as soon as possible.

Being a popular online portal for electronic items, Currys try their best to divert all customer service concerns and enquiries via their website. This is not ideal when you are experiencing an issue that requires urgent attention! That said, they are aware that technical issues will be experienced and therefore they work in conjunction with Knowhow to provide technical support 24 hours a day to existing customers that call the Currys phone number.

Why you should need to contact Currys customer service:

• To track your delivery progress
• To rectify a mistake with your order
• To enquire about receiving damaged goods
• Returning or exchanging items
• You have been overcharged for an item
• You are having problems ordering online
• General questions about items
• To cancel an order you have placed

About Currys

Currys is the UKs biggest retail company of electronic goods. Recently, Currys merged with PC world and they then rebranded themselves as Currys PC world store. They offer various services unique to the market, like the ability to reserve your item online and then collect it at your nearest store, or even paying for your item online and then going to collect it personally, if you don’t want to wait for delivery. Currys was taken over by Dixons Carphone and it presently has over 300 superstores in the UK alone, as well as a huge amount of high street shops.

In December of 2011, Currys launched their new high end concept store, which was appropriately named “Black”. This elite store stocks higher end ranges and brands than the average Currys. The design and layout has been chosen to reflect an upscale, fashionable market. The Currys black store is located in the city center of Birmingham, which was specifically selected as a result of the higher end feel that Birmingham has developed over recent years, since the opening of shops like Selfridges, Harvey Nichols and other reputable designers. The trendy branding and shop layout has been implemented in a bid to attract an increased amount of female clientele, who according to recent surveys, have claimed they feel out of place in other Currys electronic stores.

Our top tips for making your Currys customer services experience easier!

• To minimize your wait time in a virtual queue, make sure you have all of your order information in order to identify yourself when you call Currys contact number.
• Keep in mind that when you call the Currys customer service number that the representative is a person just like you. If you become hostile with them they will may be less likely to help solve your issue.

I have a faulty product – what should I do?

First, check if your product is in warranty. If your product is within its warranty period, Currys should be able to organise a repair or exchange of your item. To organise this, just take your faulty product and proof of purchase into your local Currys store.
If you have a large product that you cannot return to a store, such as a television or fridge, get in touch with the Currys support team and they may be able to organise a Currys representative to visit you at your home.
If you purchased a product from the Currys website, you may be able to organise an exchange or repair by logging into your online account.
If your product is not in warranty, you should get in contact with the Currys customer service department in store or over the phone to discuss the best options for your faulty item.

What should I do if I want to return a product?

If you change your mind about a product, you can request to return it over the phone or in store. For customers who bought online, you may be able to request a return via your online account.

How will Currys deliver my purchase?

How your item is delivered depends on the type of item you have ordered. Small items are usually delivered by your regular postal service or a courier. Large items or products that need to be professionally installed are often delivered by the Currys ‘Knowhow’ team. Many deliverable products can also be tracked online.

Can I rearrange the date of a delivery?

Sometimes. To rearrange the delivery of a product, get in contact with the Currys helpline over the phone. Keep in mind, not all item deliveries can be rescheduled. For example, couriers cannot be reorganised, but they often redeliver if no one is home on the first delivery attempt.

How can I track my order’s delivery?

You can track your order by typing the reference number into the Currys online tracker or into the relevant courier’s online tracking system. Customers can usually find their reference number on their confirmation email or receipt. There should also be details of where to find the relevant tracking webpage on the confirmation email or receipt.

Can I order spare parts for my Currys products?

Yes. Spare parts for many of Currys products can be found at ‘Partmaster’. You can order parts from the company on their website or by calling their customer service team at the Currys number above.

How can I use the ‘Order and Collect’ service?

The ‘Order and Collect’ service allows you to choose products online and arrange to collect the items in store, rather than have them delivered. Simply go to the Currys website, choose the item(s) you would like to buy and pick the ‘collection’ option at checkout. You should have the choice of ‘reserve and collect’ or ‘pay and collect’. If you choose ‘reserve and collect’, you should be able to pay for your item upon collection. Alternatively, if you choose ‘pay and collect’, you should be able to pay online before collection.

Will Currys remove my old products?

If you have purchased large new appliances from Currys, such as ovens or fridges, Currys should remove your old appliances when they deliver the new products. However, the company asks that the appliances are ready for immediate removal, including being completely unplugged and empty. Keep in mind, customers are expected to defrost fridges and freezers in advance.

Will Currys install my products?

Currys should install many hard-wired products, such as televisions. If you purchase a product on the Currys website, you may be able to arrange installation at checkout. Otherwise, customers can arrange an installation date in store or by calling the Currys telephone number on this page.

Does Currys have a price matching tool?

Yes. You can find out more on the ‘Price Promise’ page of the Currys website.

Where can I collect Currys products from?

You can collect Currys products from any Currys PC World store. However, if you use the Currys ‘Order and Collect’ service, you may likely only be able to collect products from stores where the product is marked is ‘in stock’. In some cases, you can also arrange to pick up items from certain Carphone Warehouse stores. Keep in mind, Carphone Warehouse stores do not keep Currys products in stock, it is only possible to collect items that have been previously ordered to the store.

Have a better contact number for Currys?