What is the best helpline number for DLA?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

The Disability Living Allowance, or DLA, is a benefits programme offer in the United Kingdom. The benefit is in the form of a payment given to those who require it as the result of either a physical or mental disability, or a mobility or personal care issue. In 2013, the programme underwent change and was gradually phased out. The name also changed to the PIP, or Personal Independent Payment. Children under 16 years of age can still claim the benefit, as can those who were over 65 years of age when the programme changed, on April 8th 2013.

The DLA was originally created as a merging of the earlier attendance allowance and mobility allowance.

How to Contact – What to Know Before Calling the DLA Number

There is a service line available for enquiries related to the DLA and PIP available on weekdays. From Monday to Friday, the line opens at 8:00AM and closes at 6:00PM. Please note that holiday hours may vary.

Things to Remember When Calling the DLA Contact Number

  • If your claim is complex, make notes of your enquiry and things that you need to ask before you call. This can help you save time and deal with the call in the most efficient way. Having an outline of things to ask is a good way of making your call to the DLA helpline shorter and more effective.
  • Dealing with the DLA can often be a tough situation, but please remember that staff are not trained or allowed to take any form of verbal abuse, and failing to be polite and courteous is likely to make your call longer, more complex, and difficult. Be polite at all times to staff who are there to assist you.
  • The DLA service line is automated in the first instance. Listening attentively and choosing the best option is a good way to guarantee you are put through to the right service agent and therefore receive the most relevant and efficient service.

DLA FAQ

Will I need to be assessed before I receive DLA?

Yes, it is likely that in order to qualify you will need to undergo an assessment to determine what level of support you receive. If this is the case then you will receive a formal letter containing instructions on when and where your assessment will be, and the information that you need to bring with you.

It is likely you will need to bring a driving licence, birth certificate, bank statements, and details of any insurance policies you have. If you have not received your letter than contact DLA at the number listed above.

I have problems walking – can I claim DLA?

This depends on your circumstances. However, it is likely that if you have severe difficulty walking, are unable to walk due to having no feet or legs, need assistance, or are visually or aurally impaired (100% blind or 80% deaf) then you may qualify for DLA. In this case, you should call the DLA phone number above to talk to a service agent and then arrange to be assessed.

What is ‘Disability Living Allowance’?

‘Disability Living Allowance’ is a government-funded financial benefit for individuals with disabilities. The allowance is usually reserved for individuals who need help with care or mobility costs. At this time, first-time claims for Disability Living Allowance can only be made by individuals under the age of 16.

Who is eligible for Disability Living Allowance?

Individuals with disabilities that require care from others or help with mobility may be eligible for Disability Living Allowance. There are two parts to Disability Living Allowance; ‘Care’ benefits and ‘Mobility’ benefits. You may be eligible for financial support for both parts or just one part of the Disability Living Allowance.

If you need help cooking a main meal, dressing yourself, going to the toilet, eating, dressing, washing or communicating your needs, you could be eligible for for the ‘Care’ part of the Disability Living Allowance. You may also be eligible if you need supervision when around others or when you are on dialysis.

If you can’t walk, can only walk very short distances, or you have no feet or legs, you may be eligible for the ‘Mobility’ part of the Disability Living Allowance. You could also be eligible for this part of the allowance if you are completely blind or extremely deaf.

In some cases, you may also be able to claim DisAbility Living Allowance if you are severely sight impaired. Individuals with severe behavioural problems, severe mental impairments or those who need to be supervised while outdoors can also apply for Disability Living Allowance.

I’m over 16 years of age – can I apply for Disability Living Allowance?

No. You can only apply for Disability Living Allowance if you are under the age of 16. However, if you are over 16, you can apply for ‘Personal Independence Payment’ instead.

How do I apply for Disability Living Allowance?

Contact the Disability Living Allowance team by calling the DLA telephone number on this page with your personal details to hand. Alternatively, you may be able to download a Disability Living Allowance Claim form from the government website and apply via post.

As applicants must be under 16 years of age to apply, a parent or guardian can help with the application or apply on behalf of the child. The individual applying for Disability Allowance may need to take an assessment to gage the level of support they need.

How long will my Disability Living Allowance last for?

How long your Disability Living Allowance lasts for depends on your specific disability and circumstances. The Disability Living Allowance team should inform you by letter if and when you may stop receiving the allowance. Once you stop receiving the allowance, you should be able to apply for the ‘Personal Independence Payment’ instead.

How much money will I receive if I am eligible for Disability Living Allowance?

The amount of Disability Living Allowance benefits claimants receive varies from case to case. There are two components of the allowance; the ‘Care’ part and the ‘Mobility’ part. At the time of writing, there are three tiers of Care Allowance and two tiers of Mobility Allowance. The amount of Disability Living Allowance may change depending on which tiers of Care and Mobility you are assessed to need.

For example, if you need care throughout the day and night as well as support for severe walking difficulties, you may be assessed at the highest level of both the Care and Mobility tiers, and receive a high allowance.

However, if you only need help cooking meals and guidance while outdoors, you may be assessed at the lowest tier of the Care and Mobility tiers, and therefore receive a lower allowance.

How will I receive my Disability Living Allowance?

At the moment, Disability Living Allowance payments are made every four weeks into the recipient’s bank account.

Do I need to update anyone if there are changes to my circumstances?

Yes. You should inform the Disability Living Allowance team if there are changes to your condition or lifestyle that may affect your allowance. A few examples of situations you should inform the team of are; extended stays in a hospital or care home, extended periods abroad, imprisonment or being held in detention, if your condition changes, or if the level of help you need changes.

You should also inform the team of personal changes, such as changes to your bank account details, doctor’s details, address or name.

What happens if my application for Disability Living Allowance is rejected?

If your application is rejected, you can ask for ‘Mandatory Reconsideration’. Once you have requested this, you should be able to appeal at the Social Security and Child Support Tribunal.

Keep in mind, you may need to appeal within a certain time limit of your application being rejected.

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