What is the best helpline number for DPD?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

DPD, or Dynamic Parcel Distribution, is a large-scale delivery company owned and operated by the parent organisation GeoPost. DPD was originally founded in Germany in 1977. Since then the company has grown exponentially and ships in excess of 2 million parcels daily. GeoPost, the parent company of DPD, is a subsidiary of France’s national postal service. DPD was known as Parcel Line until 2008 at which time it underwent rebranding.

How to Contact DPD Customer Services

DPD operates a service line that is available to take your call seven days a week. The lines open at 8:30AM and close at 11:30PM every day. This doesn’t apply to holidays, when the hours of operation may vary.

Things to Remember When You Call the DPD Contact Number

  • When contacting the DPD customer care line remember to be polite and courteous. While it’s easy to feel frustrated at times when calling a service helpline, the staff are trained only to assist you and maintaining a positive attitude will vastly improve the quality and efficiency of your call.
  • DPD operates an automated system in the first instance. Listen to all the options available and select the most accurate one for your enquiry. This will ensure your call to the DPD helpline is fast and efficient, and that you are put through to the right member of staff with the correct training to handle your query.
  • Have as much information related to your parcel or delivery as you can when calling. This may include order numbers, previous attempted deliveries, addresses, confirmations, and parcel weight and dimensions. By having this information you can speed along your call rather than having to wait while you go and find it.

FAQ

Can I change where my package is delivered?

Yes, you can either collect the package from the depot yourself, or arrange for it to be delivered to an alternate address. To do this you need to call DPD with the relevant information about your delivery and change the delivery address.

When will my parcel be delivered?

DPD will often send you a text message or email confirmation with instructions on when your parcel will be delivered. Often, this is in a single hour window. If you haven’t received this information or your parcel hasn’t been delivered, or is late, you can call the DPD phone number above and speak with a customer service representative with the package information to find out when your delivery will take place.

How can I track my parcel?

You should have a parcel tracking number or reference number that you can use to track your order. You can do this by going online and entering the information or by calling the DPD number above.

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