What is the best helpline number for DWP?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

The largest department of the UK government, the Department for Work and Pensions (DWP) is the department handling and regulating in-work and out-of-work benefits (including sickness and disability benefits) through JobCentre Plus, pensions and National Insurance Numbers. They monitor and publish information about the UK employment rate and run and regulate training schemes, and you can get information and guidance about replying and contributing to consultations either on their website or by calling the Department of Work and Pensions phone number.

For services through JobCentre Plus, such as making a new benefit claim, you can call the JobCentre Plus customer service line 8am-6pm Monday to Friday. You can always access DWP services through Textphone for Deaf and hearing-impaired people, and in the Welsh language.

Before You Contact DWP

When you call any of the DWP contact numbers, you should have your National Insurance Number and any other relevant information – such as your date of birth, date of starting or leaving a particular job etc. – to hand. If you are calling to open a claim for PIP, you should have the name and contact details (especially telephone number) for your GP and all other relevant medical professionals, such as your consultant or physiotherapist.


What if I want to continue to work past the age where I could claim State Pension?

Some individual occupations have rules regarding the age (or certain other conditions) at which employees are required to retire, but the DWP does not dictate an age at which anyone has to retire – in fact, the law protects your right to work as an older employee. If you continue to work after the age you are eligible to claim the State Pension, you no longer need to pay National Insurance.

At what age can I start claiming the State Pension?

There is a minimum State Pension age at which you can start claiming the State Pension (and additional similar benefits such as Pension Credit). This can be worked out from your date of birth – it is currently 66, but is likely to rise significantly in the coming years and decades.

At what age can I get a free bus pass?

This is usually a flat age of 60, but there are some differences in the devolved administrations (Scotland, Wales and Northern Ireland) compared to England, and some individual variations due to council areas. It may be helpful to double-check with your local council. If you are aged 60 or over and live in the Greater London area, you can claim a 60+ Oyster Card from Transport for London which allows you to access all forms of public transport in the Greater London area for free. Call the DWP phone number for more information.

If I am disabled but still in work, are there any benefits I can claim to help out with my additional living and transport costs?

Yes – there is the Personal Independence Payment (PIP) which is paid to long-term sick and disabled people who meet certain criteria whether they are in work or not, and regardless of their income. You can call the Department of Work and Pensions contact number to open your claim by telephone 8am-6pm Monday to Friday, and there is also an NGT text relay service and a BSL video relay for deaf and hearing-impaired people. Once you have called to open your claim, the DWP helpline will send you a form.

Postal Address

Department of Work and Pensions
Caxton House
Tothill Street

Have a better contact number for DWP?