What is the best customer service number for Ebay?
*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.
Trying to contact online companies like Ebay can result in serious frustration when it comes to needing to speak to a customer service agent to get an issue resolved quickly. The majority of online businesses try to minimize the possibility of contacting via phone and prefer customers to send any enquiries via an internal system on the website.
There are a huge number of reasons why you would need to contact Ebay UK customer service and oftentimes, the issues need to be explained in depth. Therefore it is preferable to speak to an agent on the phone, rather than type a lengthy email. Whether you want to dispute a transaction with a buyer or seller, complain about receiving a damaged or fraudulent item, or even just ask general question, contacting Ebay customer services by phone is the best way to obtain accurate answers in a timely manner.
Why contact Ebay customer service UK?
Below are some of the more typical reasons that people need to call the Ebay customer service number:
• Problems with your account
• Closing down your Ebay account
• Resolving issues with damaged items
• Reporting an incidence of Fraud
• Issues selling your items
• You need help figuring out how to list items
• You have not received an item you purchased
Ebay is an American company created to facilitate the buying and selling of unwanted items, either new or used. Anyone can use Ebay as a buyer or a seller, providing they meet the criteria provided. There are currently more than 1 billion live listings of items for sale, as well as 164 million active buyers browsing Ebay for all sorts of different items.
Many people prefer to shop online as it saves them time and money and it is often much easier to find rare or limited edition items for sale on Ebay. They have invested a lot of time and effort into buyer protection, making sure they take the appropriate measures to prevent the sale of fraudulent or replica items.
The company’s headquarters are located in California and it is a multi billion-dollar company. It is continuing to grow every year and they are always making new customer focused developments and upgrades, so that the platform is easier than ever to use.
Helpful tips for calling the Ebay phone number
• It is important that you save your case number when calling the Ebay contact number. This ensures that there is a written paper trail of your complaint or issue and allows any future agents you deal with to easily locate and understand the nature of your query.
• If you are rude with the customer service agent they may not be as willing to help you. Treat them with respect and they are much more likely to go the extra mile for you.
Answers to Common Ebay Support Questions
Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster. We are in no way connected to or represent Ebay. All information has been publically sourced from the internet and we cannot guarantee the accuracy of information.
What is eBay’s ‘Money Back Guarantee’ and what does it cover?
The ‘Money Back Guarantee’ is a service eBay provides incase a customer doesn’t receive an item they purchased or receives an item that is not as described. The guarantee covers most items on eBay, if you pay using a registered PayPal account. The guarantee does not cover all products on eBay, such as vehicles and real estate, and customers must report an issue to the seller within a specified amount of time.
What happens if I don’t receive an item that I purchased from eBay?
If you haven’t received an item that you purchased from eBay, you may need to check when the estimated date of delivery for your purchase is. You can find out this information on your eBay Purchase History page. If the date of your purchase’s estimated delivery has already passed, get in touch with the seller to let them know. You can contact the seller on your Purchase History page. Once you have contacted the seller, eBay may open a ‘case’ – this means that your correspondence with the seller may be recorded by eBay and you may be able to escalate the case if you need to.
What should I do if I receive an item that is not as described?
If you receive an item that is not as described, you can contact the seller to arrange a refund or exchange. Go to your Purchase History page on your eBay account and click on the relevant item. Follow the links to contact the seller and make sure to check the ‘Item I Received Is Not As Described’ box. By doing this, you may have opened a ‘case’ and eBay may keep track of your communication a resolution with the seller.
My purchase has arrived late and now can’t be used – what can I do?
If you receive an item later than the expected delivery date and it can no longer be used, such as tickets for a date earlier than the date of delivery, this item is classed as ‘not as described’. On your online eBay account, go to your Purchase History page and contact the item seller, making sure to check the ‘Item I Received Is Not As Described’ box. You have now opened a ‘case’ in which you can resolve the issue with the seller. If you have any difficulties coming to a resolution, eBay may be able to step in to help.
I’ve received an item that I don’t want anymore – can I return it?
Possibly. If you receive an item that is as described but you don’t want it anymore, eBay’s Money Back Guarantee does not cover your issue. However, the seller may allow you to return or exchange the item in some cases, but this depends on the seller’s individual returns policy. The return policy of your item may be available on your Purchase history page.
If you believe you are eligible to return or exchange an item, contact the seller via your Purchase History page to arrange how to do so. Keep in mind that you may have to pay for the return postage.
Tip: If you would like to check a seller’s return policy for an item before you buy it, you can find more details on the item listing.
I’ve contacted a seller about a problem but we haven’t been able to come to an agreement – can I get support from eBay?
Yes. You should have already opened a case and contacted the seller about the problem, such as an item not being as described, and tried to resolve the issue together. If you have been in contact with the seller for a number of days and still haven’t been able to agree a solution, or the seller has not responded at all, you can request support from eBay.
To get in contact with the Customer Support team, you may need to go to eBay’s online Resolution Centre. You should be able to see your case on this page, as long as it is eligible, along with the option to ‘take action’. Request that Customer Support reviews the case.
How long do I have to open a case if there is a problem with my purchase?
The amount of time you have to open a case depends on the circumstances, such as whether the item is covered by eBay’s Money Back Guarantee and the individual seller’s returns policy. You can find out details of these timelines on the product description page or eBay’s returns policy page.
As a general rule, it’s a good idea to contact the seller as soon as possible, if there is a problem. It is also worth contacting the seller quickly if the item does not arrive by the expected delivery date. Keep in mind, if you wait too long after the expected delivery date of your item, it may not be possible to open a case. It is also possible that an open case could be closed by eBay if it is left unresolved for too long without being reported to the Customer Support team.
Have a better contact number for Ebay?
- 1 What is the best customer service number for Ebay?
- 2 Answers to Common Ebay Support Questions
- 2.1 What is eBay’s ‘Money Back Guarantee’ and what does it cover?
- 2.2 What happens if I don’t receive an item that I purchased from eBay?
- 2.3 What should I do if I receive an item that is not as described?
- 2.4 My purchase has arrived late and now can’t be used – what can I do?
- 2.5 I’ve received an item that I don’t want anymore – can I return it?
- 2.6 I’ve contacted a seller about a problem but we haven’t been able to come to an agreement – can I get support from eBay?
- 2.7 How long do I have to open a case if there is a problem with my purchase?