What is the best customer service number for Ebay?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Trying to contact online companies like Ebay can result in serious frustration when it comes to needing to speak to a customer service agent to get an issue resolved quickly. The majority of online businesses try to minimize the possibility of contacting via phone and prefer customers to send any enquiries via an internal system on the website.

There are a huge number of reasons why you would need to contact Ebay UK customer service and oftentimes, the issues need to be explained in depth. Therefore it is preferable to speak to an agent on the phone, rather than type a lengthy email. Whether you want to dispute a transaction with a buyer or seller, complain about receiving a damaged or fraudulent item, or even just ask general question, contacting Ebay customer services by phone is the best way to obtain accurate answers in a timely manner.

Why contact Ebay customer service UK?

Below are some of the more typical reasons that people need to call the Ebay customer service number:

• Problems with your account
• Closing down your Ebay account
• Resolving issues with damaged items
• Reporting an incidence of Fraud
• Issues selling your items
• You need help figuring out how to list items
• You have not received an item you purchased

About Ebay

Ebay is an American company created to facilitate the buying and selling of unwanted items, either new or used. Anyone can use the company as a buyer or a seller, providing they meet the criteria provided. There are currently more than 1 billion live listings of items for sale, as well as 164 million active buyers browsing their site for all sorts of different items.

Many people prefer to shop online as it saves them time and money and it is often much easier to find rare or limited edition items for sale on Ebay. They have invested a lot of time and effort into buyer protection, making sure they take the appropriate measures to prevent the sale of fraudulent or replica items.

The company’s headquarters are located in California and it is a multi billion-dollar company. It is continuing to grow every year and they are always making new customer focused developments and upgrades, so that the platform is easier than ever to use.

Helpful tips for calling the Ebay phone number

• It is important that you save your case number when calling the Ebay contact number. This ensures that there is a written paper trail of your complaint or issue and allows any future agents you deal with to easily locate and understand the nature of your query.
• If you are rude with the customer service agent they may not be as willing to help you. Treat them with respect and they are much more likely to go the extra mile for you.

Answers to Common Ebay Support Questions

Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster. We are in no way connected to or represent Ebay. All information has been publically sourced from the internet and we cannot guarantee the accuracy of information.

What is eBay’s ‘Money Back Guarantee’ and what does it cover?

The ‘Money Back Guarantee’ is a service they provide in case a customer doesn’t receive an item they purchased or receives an item that is not as described. The guarantee covers most items on eBay, if you pay using a registered PayPal account. The guarantee does not cover all products on the company, such as vehicles and real estate, and customers must report an issue to the seller within a specified amount of time.

What happens if I don’t receive an item that I purchased from eBay?

If you haven’t received an item that you purchased from them, you may need to check when the estimated date of delivery for your purchase is. You can find out this information on your eBay Purchase History page. If the date of your purchase’s estimated delivery has already passed, get in touch with the seller to let them know. You can contact the seller on your Purchase History page. Once you have contacted the seller, the company may open a ‘case’ – this means that your correspondence with the seller may be recorded by eBay and you may be able to escalate the case if you need to.

What should I do if I receive an item that is not as described?

If you receive an item that is not as described, you can contact the seller to arrange a refund or exchange. Go to your Purchase History page on your account and click on the relevant item. Follow the links to contact the seller and make sure to check the ‘Item I Received Is Not As Described’ box. By doing this, you may have opened a ‘case’ and the company may keep track of your communication a resolution with the seller.

My purchase has arrived late and now can’t be used – what can I do?

If you receive an item later than the expected delivery date and it can no longer be used, such as tickets for a date earlier than the date of delivery, this item is classed as ‘not as described’. On your online eBay account, go to your Purchase History page and contact the item seller, making sure to check the ‘Item I Received Is Not As Described’ box. You have now opened a ‘case’ in which you can resolve the issue with the seller. If you have any difficulties coming to a resolution, they may be able to step in to help.

I’ve received an item that I don’t want anymore – can I return it?

Possibly. If you receive an item that is as described but you don’t want it anymore, their Money Back Guarantee does not cover your issue. However, the seller may allow you to return or exchange the item in some cases, but this depends on the seller’s individual returns policy. The return policy of your item may be available on your Purchase history page.

If you believe you are eligible to return or exchange an item, contact the seller via your Purchase History page to arrange how to do so. Keep in mind that you may have to pay for the return postage.
Tip: If you would like to check a seller’s return policy for an item before you buy it, you can find more details on the item listing.

I’ve contacted a seller about a problem but we haven’t been able to come to an agreement – can I get support from eBay?

Yes. You should have already opened a case and contacted the seller about the problem, such as an item not being as described, and tried to resolve the issue together. If you have been in contact with the seller for a number of days and still haven’t been able to agree a solution, or the seller has not responded at all, you can request support from eBay.

To get in contact with the Customer Support team, you may need to go to their online Resolution Centre. You should be able to see your case on this page, as long as it is eligible, along with the option to ‘take action’. Request that Customer Support reviews the case.

How long do I have to open a case if there is a problem with my purchase?

The amount of time you have to open a case depends on the circumstances, such as whether the item is covered by their Money Back Guarantee and the individual seller’s returns policy. You can find out details of these timelines on the product description page or eBay’s returns policy page.

I want to purchase a product on eBay but I’m not sure how. How do I pay?

eBay has a number of different options for purchasing and payment. One of the most convenient ways however is to use PayPal. PayPal is an online service similar to a digital wallet. It stores your payment information and links to your ban account. It’s secure and allows you to purchase things with just one click.

Otherwise, you can arrange other methods of payment but this can be less secure, so it’s best to use PayPal when possible.

If I want to sell on eBay should I start an eBay store?

There are many different ways of selling things on eBay. Two of the most common ways are either selling as an individual seller, or starting your own store.

Setting up an eBay store can be a great option if you’re looking to sell a lot of items. If you want to sell a single item then this option probably isn’t for you. However, if you were considering starting up an online business then an eBay store might be a better option than using a traditional website. Firstly, an eBay store lets you set up something similar to setting up a shop inside a mall. There are already people visiting, and it’s a well-known location for making purchases.

By setting up a store on eBay you may get more marketing exposure and there are lots of great ways to build up your profile, including receiving positive feedback and getting trusted status. This allows you to make sure customers believe in your product and your offering and ensures that you may receive a good deal of repeat business.

eBay store also offer a number of different selling options. You may be able to sell things by using a bidding, auction-house style listing format, or a ‘buy it now’
Format where you only sell at a specified price. You could also list a reserve on an auction, meaning it has to reach a certain price, or you could even have a ‘or best offer’ option, where potential buyers send you the figure that they’re willing to pay.

If you fit the profile of the above in terms of what you want to sell online, you should consider an eBay store as a potential way of doing business.

I want to sell on eBay, do I have to offer returns?

No, you do not have to offer returns on any of your products, and you can list ‘no returns’ on all your listings. However, if you want to be Top-Rated as a seller on ebay then you should use a money-back policy for a minimum of 30 days to maintain that rating. While you don’t have to offer returns, it is often a good policy to help maintain your profile and improve your rating as a seller.

I bought something on eBay but I haven’t got it yet – where is it?

It’s possible that your item has been dispatched, or shipped, and simply hasn’t reached you yet. That said, sometimes it might be that you were caught short by a seller and won’t receive your item, or that it has been lost in the mail.

Luckily, eBay has a policy which ensures that you may get your money back as a guarantee. If you think you will not receive your item then you may need to get in touch with support over the phone at the eBay UK contact number or online to register more details. You can also open a ticket online for a support process, where an employee at eBay may assist you.

I made a purchase on eBay by accident, how do I cancel it?

If you made a purchase on eBay but are now thinking that you do not want to purchase it anymore, or if you clicked purchased by mistake and didn’t mean to buy the thing you bought, then there are some things you can do to remedy this situation.

Firstly, you’ll need to access your eBay account, and open a support ticket to get in touch with eBay support staff and let them know of the situation. If it’s urgent you may wish to call. Secondly, you can also get in touch with the seller you bought the item from as this will make things simpler if the seller consents to a refund. Each case may differ though depending on the item, the thing that was bought and the seller’s policies.

I need to retract a bid I made on a product, is it possible?

Yes, it’s possible. However, you must have an adequate purpose for wanting to remove your bid, for example if you typed too many numbers by accident or if the description of the product has changed a lot. Otherwise, if the seller has not contacted you or replied to your communications then you may be able to retract your bid.

Any existing auctions must have a minimum of twelve hours left before they close for you to retract your bid though. If it’s less than this window then you’ll have to talk to the seller directly and receive their cooperation.

How much does it cost to sell an item on eBay?

There are a lot of different factors that affect how much it costs you to sell an item on eBay. Perhaps the first thing that’s important is the value of your item. You may need to pay a percentage of the item you sold. You will also probably have to pay an insertion fee.

The insertion fee depends on the pictures you use, if you want to use italics or bold lettering, where you want it to appear, and a number of other additional optional upgrades which are designed to make your sale more effective.

It’s a good idea to balance how much you want to sell the item and what options you think will really add value to your sale and get more people interested in the auction.

eBay will normally give you a clear indication of the fees that you have to pay, both insertion and total, when you make a listing for your product.

Why can’t I leave negative feedback for my customers?

In the past, eBay allowed sellers to leave negative feedback for the buyers. They changed that option not long ago, so that now there are other factors that buyers have to meet, but sellers can’t leave negative feedback.

An example of the additional control that sellers can exert over who buys their item are that they require immediate payment, straight away, via PayPal. To find out more about what options are available regarding this, it’s worth looking in depth at eBay’s policies before you sell an item. You can do this online or by talking to them directly at the eBay UK phone number above.

My buyer hasn’t paid me for the item I sold them, what do I do?

It might be the case that they will pay but have not been able to yet. The first step is always to talk directly with the buyer so that you can clear up any misunderstandings. If this step doesn’t work, then you should open a ticket on eBay’s resolution centre, opening the ticket called ‘unpaid buyer dispute’.

You may need to wait at least 2 days after the sale of a product before raising this dispute though. After that, the person who bought your product will have four days to make the payment. If you still do not receive payment, eBay may take up the process and may provide you with credit.

To find out more you may need to call eBay directly at the eBay number on this page.

eBay also offers an extended protection plan for sellers. This means that there is more support in place and extended protection to help give you confidence that there will be no problems when you sell through eBay.

As a general rule, it’s a good idea to contact the seller as soon as possible, if there is a problem. It is also worth contacting the seller quickly if the item does not arrive by the expected delivery date. Keep in mind, if you wait too long after the expected delivery date of your item, it may not be possible to open a case. It is also possible that an open case could be closed by eBay if it is left unresolved for too long without being reported to the Customer Support team.

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