What is the best customer service number for EDF?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Tips on Contacting EDF Customer Service Number

The best thing to do in order to make sure a call to the EDF contact number goes well is to stay focused on the reason behind the call. Meandering or straying off topic is ill-advised. Determine the main reason for the call and keep the conversation steered in the direction of the topic. If there is more than one issue that needs to be addressed, do not move onto a new topic until the first one has been properly addressed.

The reasons in which customers call EDF customer service are varied. Likely, the most common would be to address issues with billing. Many simply want to process a payment — which can be done easily — or they want to make sure a mailed in payment was credited. Others could be calling to switch service. They may be customers of another service provider and now wish to move to EDF Energy.

Current customers may be moving to a new address and wish to continue their service. Contacting the company to setup the account at a new address makes a move a lot smoother. The company is capable of performing energy audits. A call could be made to request such work. Others may be calling in to discuss various concerns they may have about the service. Of course, callers may be completely new customers looking to initiate service.

How to Prepare to Call EDF Energy Contact Number

Current customers should be sure to have the account number on hand so the customer care representative can look up the right account. Other pertinent items necessary for a smooth phone call should be on hand as well. The proper address, phone number, and any security questions should be on hand. This way, there are no delays — needless or otherwise — that occur while engaging in the phone call.

Frequently Asked Questions

Company stats reveal there are two very common questions asked of customer care representatives:

What is required in order to request and install a smart meter?

Smart Meters are growing in popularity and EDF is doing their best to roll out the new system. EDF has created a waiting list to get everyone their equipment as quickly as possible. If you are interested in receiving a unit call the EDF phone number above right away to secure your spot on the list. We closely follow the Smart Meter Installation Code of Practice (SMICoP) developed by Ofgem in April 2013. This code helps ensure the installation and use of your Smart Meter goes smoothly. You can read more about the code here.

When can I get a Smart Meter?

EDF may be updating many of its customers’ energy meters to Smart Meters in the near future. Unfortunately, there is no way to request a Smart Meter at the moment. However, you can expect EDF to be in touch when they will be updating to Smart Meters in your area.

What is the number of bills sent over the course of a single year?

The number of bills you receive will depend on how you have setup your billing and which payment method you are using. Each payment option works slightly different, to find out more contact the EDF Energy phone number above.

How can I find out which EDF tariff I am on?

You can find out which tariff you are paying for on your usual EDF bill. It can often be found under the ‘Electricity You Have Used’ section. You can also call the EDF number listed above.

How can I pay for my EDF bill?

There are two main options for EDF bill payment; pay when you receive your bill, which can be done by a number of payment methods, or pay by direct debit.

If you choose to pay after you receive your bill, you have to do so by the due date stated on your bill. If you choose to pay by direct debit, the money for your bill should be taken out of your bank account automatically. Call EDF Energy customer services to set this up.

Why have I received an estimated bill?

In most cases, EDF will try to work out your bill based on annual meter readings. However, if this is not possible, the company may give you a bill which is estimated by looking at previous energy consumption.

How often will I receive my EDF bill?

There are three options for EDF bill frequency; annually, quarterly or monthly. If you choose to receive your bill annually, EDF will probably budget monthly payments for your account using estimates or previous bills.

If you choose to pay quarterly or monthly, you will likely pay the exact bill amount on receipt of the bill.

How can I register for ‘MyAccount’?

To register for ‘MyAccount’, EDF’s online account management system, simply go to the EDF website and follow the links to register online.

You may need some of your account details to hand to register, including your account number and the name that your account is registered under.

Once you have registered and created your personal user details, you should be able to log in to MyAccount on the EDF website. If you are experiencing issues visit the EDF contact us page and submit a ticket.

What is ‘Live Chat’ and how can I use it?

‘Live Chat’ is a quick and easy way to speak with the EDF customer services team. If you have an online account, you can use Live Chat as another way to contact EDF or request support.

How can I send meter readings to EDF?

EDF customers can send their meter readings via MyAccount, the EDF Energy App or by calling the EDF Energy number above. You should have access to your energy meter and the exact number it reads. Using the EDF Energy App, customers can also send their meter reading by sending a clear photo of the figure shown on their meter.

What do I need to do if I’m moving house?

If you are moving house, you should inform EDF of the move in advance. In some cases, you may be able to transfer your account to a new address. In other situations, you may need to close the account at your old address and open a new one at your new location.

However, as EDF is a nationwide company, you can continue using EDF at almost any new location in the UK. Simply get in touch with the customer service team by calling the EDF telephone number above with details of your move, including your moving date and new address.

You can also inform EDF of your move by filling in the ‘Moving Home’ form online.

Why have I been charged again for a period of time I have already paid for?

On occasion, EDF may need to cancel an old bill and re-bill you for the period of time. This is usually due to receiving an accurate meter reading which changes the cost of your bill.

The new bill should also contain information on the cancelled bill and any debit or credit you may have received due to the change in cost.

If you seem to have been charged twice for a period of time but there is no information on a previous bill being cancelled, you should contact EDF Energy customer service team.

How can I change the personal details on my account?

If you would like to change any personal details, such as your phone number or email address, you can do so by logging into your MyAccount on the EDF website or calling the EDF Energy telephone number on this page.

How can I change my EDF tariff?

Log in to your MyAccount online and follow the ‘Change Tariff’ links. Simply choose the tariff you would like to change to and confirm your choice. It may take some time for your tariff to be updated as you may have to come to the end of your current billing period.

How can I switch to EDF from my current provider?

If you would like to switch to EDF from another energy provider, you can do so on the EDF website. Simply browse EDF’s available tariff’s, choose the one that best suits your needs and fill in your personal payment details.

Usually, EDF will take over from this point, making sure that your energy supply is switched in the following weeks. You may also call the EDF Energy customer service number if you prefer to speak with a representative.

About EDF Energy

EDF Energy has made a strong name for itself in the United Kingdom as the single largest producer of low-carbon electricity. The company is extremely committed to provided reliable energy at extremely efficient levels. The “green” nature of the company reflects a unique approach that understands the future of energy production and delivery.

The Business Address

The primary address for the company is as follows: EDF Energy, Osprey House, Osprey Road, EXETER, EX2 7WN.

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