What is the best customer service number for EDF?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Tips on Contacting EDF Customer Service Number

The best thing to do in order to make sure a call to the EDF contact number goes well is to stay focused on the reason behind the call. Meandering or straying off topic is ill-advised. Determine the main reason for the call and keep the conversation steered in the direction of the topic. If there is more than one issue that needs to be addressed, do not move onto a new topic until the first one has been properly addressed.

The reasons in which customers call EDF customer service are varied. Likely, the most common would be to address issues with billing. Many simply want to process a payment — which can be done easily — or they want to make sure a mailed in payment was credited. Others could be calling to switch service. They may be customers of another service provider and now wish to move to EDF Energy.

Current customers may be moving to a new address and wish to continue their service. Contacting the company to setup the account at a new address makes a move a lot smoother. The company is capable of performing energy audits. A call could be made to request such work. Others may be calling in to discuss various concerns they may have about the service. Of course, callers may be completely new customers looking to initiate service.

How to Prepare to Call EDF Energy Contact Number

Current customers should be sure to have the account number on hand so the customer care representative can look up the right account. Other pertinent items necessary for a smooth phone call should be on hand as well. The proper address, phone number, and any security questions should be on hand. This way, there are no delays — needless or otherwise — that occur while engaging in the phone call.

Frequently Asked Questions

Company stats reveal there are two very common questions asked of customer care representatives:

What is required in order to request and install a smart meter?

Smart Meters are growing in popularity and EDF is doing their best to roll out the new system. EDF has created a waiting list to get everyone their equipment as quickly as possible. If you are interested in receiving a unit call the EDF phone number above right away to secure your spot on the list. We closely follow the Smart Meter Installation Code of Practice (SMICoP) developed by Ofgem in April 2013. This code helps ensure the installation and use of your Smart Meter goes smoothly. You can read more about the code here.

What is the number of bills sent over the course of a single year?

The number of bills you receive will depend on how you have setup your billing and which payment method you are using. Each payment option works slightly different, to find out more contact the EDF Energy phone number above.

About EDF Energy

EDF Energy has made a strong name for itself in the United Kingdom as the single largest producer of low-carbon electricity. The company is extremely committed to provided reliable energy at extremely efficient levels. The “green” nature of the company reflects a unique approach that understands the future of energy production and delivery.

The Business Address

The primary address for the company is as follows: EDF Energy, Osprey House, Osprey Road, EXETER, EX2 7WN.

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