What is the best customer service number for Eon?
*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.
Eon, previously known as Powergen, is one of the UK’s major energy suppliers, offering a range of services throughout the country including gas, production and distribution of electricity.
The company was started in 1989 as a state-funded project, before undergoing major privatisation in the mid-1990s. Today the company is owned by the German organisation Eon SE.
Customer Services at EON are available by calling the Eon contact number listed above. The Eon phone number is operational all weekdays and on Saturday. From Monday to Saturday the customer service line is open from 07:00 AM to 10:45 PM.
Things to Remember When You Contact Eon Customer Service
– If you’re a current Eon customer, it’s important that you have relevant information about your account on hand. Ensure that when you call or access live chat you have on hand your account information, including any numbers, recent statements or correspondence, and anything else related to your enquiry. This will ensure that you receive prompt and effective support.
– Eon customer services runs an automated service to send your call to the right department. Choose the most appropriate options and listen to the commands given via telephone call and you will be put onto a call operator who is trained to deal with your enquiry.
I owe a payment – What should I do?
When you miss a payment or your account is in arrears, there are a number of steps that can be taken depending on the circumstances. It’s possible that you will receive written correspondence, or a telephone call to discuss the situation. Normally, this is the first step in the process. Following this Eon may send representatives to visit and if, after several more steps, the situation cannot be resolved, then there is the possibility of having your service removed.
I don’t know how to read my meter
Reading meters can be complicated, especially as there are several different types that you need to be aware of, each of which read slightly differently. If you’ve had a meter reading and/or upgrade recently, you may be running a ‘smart meter’, or you may still have a traditional kind. The best thing to do in this situation is seek the guidance of your customer service representative.