What is the best customer service number for Eon?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Eon, previously known as Powergen, is one of the UK’s major energy suppliers, offering a range of services throughout the country including gas, production and distribution of electricity.

The company was started in 1989 as a state-funded project, before undergoing major privatisation in the mid-1990s. Today the company is owned by the German organisation Eon SE.

Customer Services at EON are available by calling the Eon contact number listed above. The Eon phone number is operational all weekdays and on Saturday. From Monday to Friday the customer service line is open from 8:00 AM to 8:00 PM and on Saturday from 8:00 Am to 6:00 PM.

Things to Remember When You Contact Eon Customer Service

– If you’re a current Eon customer, it’s important that you have relevant information about your account on hand. Ensure that when you call or access live chat you have on hand your account information, including any numbers, recent statements or correspondence, and anything else related to your enquiry. This will ensure that you receive prompt and effective support.

– Eon customer services runs an automated service to send your call to the right department. Choose the most appropriate options and listen to the commands given via telephone call and you will be put onto a call operator who is trained to deal with your enquiry.

FAQ

I owe a payment – What should I do?

When you miss a payment or your account is in arrears, there are a number of steps that can be taken depending on the circumstances. It’s possible that you will receive written correspondence, or a telephone call to discuss the situation. Normally, this is the first step in the process. Following this Eon may send representatives to visit and if, after several more steps, the situation cannot be resolved, then there is the possibility of having your service removed.

I don’t know how to read my meter

Reading meters can be complicated, especially as there are several different types that you need to be aware of, each of which read slightly differently. If you’ve had a meter reading and/or upgrade recently, you may be running a ‘smart meter’, or you may still have a traditional kind. The best thing to do in this situation is seek the guidance of your customer service representative.

Why do I keep seeing a security message when I enter the E.ON website?

If you’re seeing a security message that says E.ON’s security certificate may be invalid when you enter the when you enter the E.ON website, it’s nothing to worry about. E.ON recently updated its security certificate and many older devices and computers do not recognise the certification. If you would like to stop seeing the security message, you may just need to update the system on your device. Rest assured that the E.ON site is safe to enter, if you feel safer you can call Eon customer service number and speak with a representative.

A security message is appearing when I try to sign in to my E.ON account – what should I do?

A security message may be appearing because you need to update your computer system or browser. For example, Internet Explorer users will often need to have Internet Explorer 8 or a later version of the browser to access their online account.

How can I register for an online E.ON account?

Simply go to the E.ON website and follow the link to log in. On the ‘Log In’ page, scroll down to the information on how to register and click the relevant link. Enter your account details, such as your account number, postcode and email address, and submit the information. After this, E.ON should send you an email containing an activation link. Click the link in the email which should allow you to set up a password for your account. Now, you should be registered for an online E.ON account. If you are still having troubles the E.ON customer services department will be able to help.

I’ve forgotten my online account password – how can I retrieve it?

If you forget your online account password, go to the usual ‘Log In’ page on the E.ON website and click ‘Forgotten Password’. On the next page, submit the requested user information – you may need your email address, account number, username and/or postcode to hand. E.ON should then attempt to help you retrieve or change your account password.
If you have lost your username or other log in details, you can gain help retrieving it by clicking the ‘Help Me Log In’ link on the E.ON Log In page.

I have two accounts – is there a way to link them?

Yes. Just log in to one of your online accounts, click the ‘Change Your Details’ link, followed by clicking the ‘Register An Account’ link. You should then be able to enter the account number of your second account and link the two. Once you have successfully done this, you should be able to view both accounts from the same log in details. Contact E.ON phone number if you are still experiencing troubles.

How can I read my meter?

How you read your meter depends on what kind of meter you have. Dial Meters require owners to read the number on each one of a number of dials (which usually represent tens of thousands, thousands, hundreds, etc) to make one single number. Digital Meters should display your exact number on a digital screen. And, Mechanical Meters show meter readings on rotating counters. For most meter types, the numbers after a decimal point or the numbers shown in red should be ignored. If you would like to see a more detailed explanation of how to read your meter, you can do so on the E.ON website or by calling the Eon number above.

I want to download or print my bill – what do I do?

You need to have already registered for an online E.ON account. Log in to your account and click the ‘Billings and Payments’ link. You should be able to see a dropdown menu titled ‘View Your Bill’. Open the dropdown menu, choose the previous bill that you would like to download or print, and click ‘Select’. You should receive a downloaded PDF version of your bill which you can also print.
Please note: You need to have Adobe Acrobat Reader on your device to be able to view your bill as a PDF.

How can I pay my E.ON bill?

E.ON allows its customers to pay their bill a number of ways. You can pay your bill online, on the E.ON app or by calling the E.ON contact number, as well as via direct debit, cheque or prepay meter.

I’m moving home – what do I need to tell E.ON?

If you are moving to a new address, you need to fill in E.ON’s online ‘Moving Home Form’. If you would like E.ON to be your supplier in your new home, you can let the company know on this online form. You can also call the Eon telephone number for additional support.
Please note: You will likely need your account details and both of your addresses to hand.

Have a better contact number for Eon?