What is the best customer service number for Fedex?

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FedEx, or Federal Express, is a shipping and distribution company originally headquartered in the US, but now operating multinationally throughout the globe. The company began in 1971, and has expanded to a revenue in excess of $47 billion. FedEx offers a multitude of services including freight, cargo shipping, package delivery, transport, and more. The company retains a reputation for being a pioneer in the shipping industry, and its original slogan, “When it Absolutely, Positively has to be there overnight” is still recognised around the world.

How to contact FedEx Customer Service

The UK Branch of FedEx operates a fully comprehensive customer service package. They are available to contact via the FedEx contact number above every day of the week including Sunday. Their lines open at 8:00 AM every morning Monday through Friday, and they close at 6:00PM and on Weekends from 8:00AM-1:00PM.

Things to remember

Before you call FedEx, ensure that you have your information ready. If you have already placed an order you should find your order number, confirmation, and any other details that FedEx have sent you in the initial point of contact. This will ensure that you receive quick and effective service and do not spend time looking for information later.

FedEx is a worldwide business, so however you get in touch it’s extremely important to make sure that you are contacting the number for the country that you’re in. We have listed the number for the United Kingdom above, so please only use that number if you’re located in the United Kingdom.

Before you contact FedEx, look at your documentation and see if you still have time before passing the estimated date of delivery. If the estimate has not yet passed and you’re wondering where your delivery is, it may still be on its way to you. Making these quick checks can save you from contacting the company.

FedEx FAQ

I’m still waiting for my delivery – where is it?

You should have been issued with a tracking number when you completed your order. This can be used effectively to see where your package is and when it’ll be delivered either online or over the phone.

If you didn’t receive a tracking number then your order may not have been completed successfully.

Can I order packing materials from the FedEx Customer Service Number?

Yes, if you’ve got a registered FedEx account then it’s very easy to order shipping supplies, all you need to do is call the number above and talk to an advisor.

They will then be able to assist you in ordering any materials that you need for shipping items, including packaging.

Should I call the FedEx UK number to track an international package?

As long as you delivered it from the UK and are based in the UK, or your package is being delivered to the UK, then the best course of action is to call the FedEx UK number. If you sent a package from abroad or are not located in the United Kingdom, seek the local number for your location and do not use the number above.

How can I get an online FedEx account?

Customers can open a FedEx account online by filling in the registration form on the FedEx website or by calling the FedEx customer service team.

Do I need a FedEx account to use FedEx?

If you would like to organise a shipment online, you may need an online account to do so, including a valid log in ID and password.

What’s the best way to order shipping supplies?

FedEx has a number of shipping supplies available on their website. Order shipping supplies via the FedEx website or by calling the FedEx customer services team.

What shipping services are available with FedEx?

FedEx provides shipping solutions for both domestic and international shipments. Along with standard shipping options, FedEx also provides specialised shipping services for packages that are large or heavy, packages that contain dangerous or high-value goods, and packages that require a signature upon receipt.

There are also shipping services specifically for certain industries, such as the automotive, aerospace, aviation, fashion, healthcare and luxury industries.

Furthermore, there is a variety of specialised packaging on offer, including packaging specifically for sending lithium batteries or dry ice, as well as tracking solutions.

Where can I get my shipping documents?

If you arrange a shipment online, using you FedEx account, you should also be able to create and print your shipping documents online. Simply log in to your online account, print the shipping label associated with the relevant shipment and secure it you your parcel.

Make sure to print out the label according to the guidelines set out by FedEx – for example, labels may need to printed out via laser printer.

I’m shipping something internationally – should I mark it as ‘document’, ‘non-document’ or ‘product’?

In general, if you are sending paperwork with little value, this may be considered a ‘document’ – this kind of shipment may not need a ‘Commercial Invoice’. However, if you are sending something else, particularly something with commercial value, it will usually be considered as ‘non-document’ or ‘product’.

Both ‘non-document’ and ‘product’ shipments usually need a Commercial Invoice to be filled out.

I’m sending a package internationally using ‘Express’ shipping – what documents do I need?

To ship a package internationally using the FedEx Express service, you should fill in the International Air Waybill documentation – this can be found on the ‘Packaging Supplies’ page of the FedEx website or by contacting the customer service team by calling the FedEx number.

You may also need to fill in a Commercial Invoice if your parcel is considered ‘non-document’ or ‘product’. To find out the specific documentation and other requirements needed to send a package internationally via Express shipping, visit the ‘Shipping Guide’ page on the FedEx website.

How can I give my package to FedEx?

FedEx customers can get their package to FedEx via courier, a regular scheduled pick-up, or by dropping it off at a FedEx Drop-Off location.

If you would like to have your package picked up by a courier, you can arrange this on the ‘FedEx Ship Manager Pickup’ page or by calling the FedEx telephone number on this page.

If you would like your package to be picked up by the regular FedEx pick-up service, simply contact the FedEx team by phone. Finally, if you would prefer to drop off your package yourself, you can do so at one of the many FedEx Drop-Off Locations.

Find your nearest Drop-Off spot on the ‘Find FedEx Locations’ page on the FedEx website.

Can I arrange regular package pick-ups?

Yes. If you regularly send packages via FedEx, you can organise a regular time to have your packages picked up. To do this, simply contact the FedEx number above and speak with the customer service team by phone to make arrangements.

Can I check the status of a parcel without a Tracking Number?

Yes. If you do not have your parcel’s Tracking Number, you can still track your parcel’s progress using the Alternate Reference Number – this may be available when you log in to your online FedEx account.

Alternatively, FedEx customers can sign up for ‘FedEx InSight’, an online service that allows you to view details of outgoing, incoming and third party shipments.

How can I pay for FedEx services?

Most FedEx services can be paid by cash, cheque, credit card, money order or valid FedEx account. Keep in mind, some of these payment types will only be accepted in-store or online.

What happens if my package is lost or damaged?

If a package you sent with FedEx gets lost or damaged in transit, you may be able to make a claim. To do so, download the ‘FedEx Claim Form’ from the FedEx website – the form should also include information about whether you may be eligible to claim and how to make a claim.

What is the ‘FedEx Money-Back Guarantee’?

The ‘FedEx Money-Back Guarantee’ is a promise that customers will get their money refunded if their package is delivered late. In some cases, restrictions may apply – check the ‘Federal Express Conditions of Carriage for EMEA’ page on the FedEx website to find out if you are eligible for the Money-Back Guarantee. You may also call the FedEx phone number on this page to discuss your situation.

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