What is the best customer service number for Flybe?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Flybe is an independent, low-cost airline based in Exeter, UK.The company began in Jersey and was known as Jersey European Airways, and undergoing several name changes before becoming known as Flybe in 2002.

It is the largest airline of its kind in Europe, and flies over 7 million passengers per year to a number of destinations in nine countries. Flybe is listed publicly and traded on the London Stock Exchange, and has recently been expanding routes by signing deals with several other airlines, including the famous scandinavian SAS air.

How to contact Flybe Customer Service

Flybe operate a comprehensive customer service line that is open seven days a week. The line opens early in the morning at 8:30 AM and doesn’t close until 6:30PM at night Monday through Friday, 8:00Am-4:00PM on Saturdays and 10:00AM – 6:00Pm on Sundays, giving you a lot of available time to get in contact, should you need to.

Things to Remember When You Call the Flybe Contact Number

Remember that Flybe customer services staff aren’t responsible for cancellations and delays

When you’ve had a problem with your flight it can be very tempting to be upset with staff, but please try to keep in mind that the customer service representative you’re talking to is not responsible for any problems with your flight. Keeping a courteous and polite attitude works to your mutual advantage.

Make sure that you have all the details available from your flight, including booking numbers or emails, receipts, and any other correspondence that you’ve had with the airline before.

Flybe FAQ

I need to change my baggage allowance or alter my flight details – what should I do?

The answer is that no matter what alteration you need to make to your flight, you can do so by calling the Flybe phone number listed above and giving your booking information.

This applies to changing names on your flights, increasing or altering your baggage allowance, cancelling or changing the time and date of your flight, and any other special requirements or enquiries that you need to make prior to flying.

I can’t take this flight anymore, can I get my money back?

Whether you’re eligible for a refund depends on the circumstances of your flight. If Flybe cancelled your flight or there was a service disruption, then you are entitled to a refund. If you are unable to make your flight or no longer need to go away, then you will not be able to claim your money back.

If you need to change a flight, it is advised that you contact Flybe at the earliest possible time to do so.

I didn’t receive any confirmation email – where is it?

If you’ve made a booking but didn’t receive any confirmation code on the phone or confirmation email, then you should get in contact with a service agent to find out what’s happened. Before doing so, you should also check your ‘spam’ or ‘junk’ folder, as it’s possible that the email has been inadvertently marked as ‘spam’.

If you do not see the email in these folders, then you should speak to a representative by calling the Flybe helpline.

How can I check in for my flight online?

To check in for your flight online, go to the Flybe website and click the ‘Check-In’ link. You may need to enter your booking reference and the name of the individual who made the booking.

Furthermore, you will likely need the passport details of the individuals that you are checking in for. In general, you should be able to check in up to 36 hours before your flight departure time.

Once you have checked in online, you should be able to download and print off your boarding pass. In some cases, you may be able to save your boarding pass to a mobile device and show it at the airport.

Please note: You may not be able to check in online if you have an Air France flight or if you have made changes to your flight since making the booking.

What check-in options are there for my flight?

Flybe customers can check in online, via automatic check-in, at a self-service kiosk or at an airport check-in desk.

To check in online, go to the Flybe website with details of your booking to hand and follow the ‘Check-In’ link.

To arrange automatic check-in, you should check the relevant box under the ‘Let Flybe Check You In Automatically’ section while making your flight booking. You should be given the option of receiving your boarding pass automatically via email or SMS. Flybe will then send your boarding pass to you automatically when it becomes available, usually between 15 and 36 hours before your departure time.

Alternatively, you can check in for your flight at the airport using a self-service kiosk or by going to a standard Flybe check-in desk. If you choose to use a self-service kiosk, you can input your own flight and passenger details in order to receive your boarding pass and baggage label.

If you choose to check in at a standard check-in desk, a Flybe representative will give you your boarding pass and baggage label.

At the time of writing, all above methods of check-in are free of charge.

What is the ‘Flybe App’ and how can I use it?

The ‘Flybe App’ is a service that allows customers to manage their bookings on their mobile phone or tablet. You can use the app by downloading it from the Apple App Store or the Google Play Store. Once downloaded, you should be able to use the app to make new bookings as well as edit existing bookings.

What is the free cabin baggage allowance on Flybe flights?

At the time of writing, Flybe flights offer a free-of-charge cabin baggage allowance. Passengers are allowed no more than two bags; one that will fit under the seat in front of them and another that is no bigger that 55 x 35 x 20cms.

The combined weight of the two pieces of baggage must be no more than 10kg. Keep in mind, cabin baggage allowance could change – make sure to check the information on your booking confirmation before your flight.

What happens if my cabin baggage is too big/heavy?

If your cabin baggage is bigger than the specified size or weight, it will need to be checked in to the aircraft hold area. Keep in mind, you may have to pay a fee to put your baggage in the hold area. To check the current rates call the Flybe telephone number above.

Can I add extra baggage to my booking?

Yes. You can add paid baggage to your flight while making the booking as well as after you have made the booking. To add extra baggage during the flight booking process online, simply check the box that shows the relevant amount of extra baggage you would like to purchase.

To add extra baggage after you have already made a booking, go to the Flybe website, click the ‘Manage Booking’ link and then click the ‘Change Booking’ link.

Once you have entered your booking details into the relevant fields, simply choose the ‘Change Baggage’ option, choose the amount of baggage you would like for each passenger on each flight, and pay for your purchase.

Can I make a change to my booking?

Yes. If you booked a flight through a third party, such as a travel agency or another provider, you may have to make booking changes through this company. If you made your booking directly through Flybe, you should be able to make changes online or by calling the Flybe customer service number on this page.

To make changes online, go to the Flybe website, click the ‘Manage Booking’ link and follow the relevant link to make changes. Keep in mind, you may not be able to make changes online if you have already checked in, if your booking is for a large group, or if your flight has been rescheduled or changed by Flybe.

If you have any problems trying to make a change to your booking, contact the customer service team by calling the Flybe number on this page.

Please note: You may be charged for making some changes to your booking.

What kind of identification do I need for a Flybe flight?

If you are travelling domestically within the UK, you will likely need a valid passport, driving licence or another kind of acceptable photo identification. For passengers travelling internationally, you will probably need a valid passport or, in some cases, a Passport Card or National Identity Card.

Depending on your destination, you may also need a visa to enter the country. Please check both the recent identification requirements for travel on the Flybe website or your booking confirmation, as well as the requirements from the relevant embassy.

When should I arrive at the airport for my Flybe flight?

The Flybe website currently recommends its passengers to arrive in plenty of time for their flight, as late passengers may not be allowed to board. At the time of writing, passengers for both domestic and international flights can check in at the airport up to two hours before departure time.

The check-in desk for domestic flights currently closes 30 minutes before departure times and the check-in desk for international flights closes one hour before departure times.

Have a better contact number for Flybe?