What is the best customer service number for Groupon?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

There are many reasons to contact Groupon customer services department. Given that it is an online shopping platform, they do not exactly make finding the Groupon phone number easy, but when you do manage to get through to a Groupon customer service agent any issues will be resolved rapidly.

A common reason why you might need to call the Groupon contact number is because many people do not receive the discount vouchers they have purchased, or they accidentally purchase more than one due to technical glitches on the Groupon website. It is important to be aware that after 4.15pm the Groupon customer service number tends to get extremely busy. Wait times to speak to a customer service agent often exceed 30 minutes, so peak hours are best avoided unless your issue is extremely urgent.

Common Reasons to Call Groupon Customer Service

• You have not received your voucher
• Your voucher security code is invalid
• You want to cancel a purchase and request a refund
• You have questions about the voucher you have purchased
• To complain about a voucher you have purchased
• General voucher information

Similar to other online platforms, they have done their absolute best to hide the Groupon customer service numbers, which is one of the reasons we’ve put together this website.

About Groupon

Groupon is an e-commerce platform that operated globally, which connects hundreds of millions of users with local providers in various different towns and cities. They sell discount offers for activities, holidays, products and all kinds of services in over 28 different countries.

Groupon is based in where the platform was initially released and tested in November 2008. Other major cities in the US like Boston, NYC and Toronto in Canada joined Groupon soon afterwards and by October of 2010, it was made available in over 150 cities in various countries, with 35 million active users.

The primary objective of Groupon was to provide people with bargaining power, offering them discounts on popular products hassle free. For new or unknown businesses, it also provided an excellent way to draw in more clientele even if they had to cut their prices initially.

It is now the “go to” platform for bargain hunters who are looking for affordable things to do in major cities and town in almost every countries and since the launch of the Groupon app, redeeming your voucher has become easier than ever before.

Useful tips for contacting Groupon’s customer service

• Avoid calling at peak hours at all costs, unless it is an emergency.
• Remember that Groupon operates on Eastern Time in the States, which is important if you need to contact their head office from a different time zone.

How can I register for an online Groupon account?

Simply go to the Groupon website, click the ‘Sign Up’ link and follow the onscreen instructions to create an account.

What should I do if I lose my Groupon account password?

Go to the Groupon website log in page and, instead of logging in as usual, click the ‘Forgot Your Password’ link. On the following page, enter the requested details to retrieve or change your Groupon account password.

How can I update the payment details on my online Groupon account?

You can update your payment details the next time you make a purchase on the Groupon website.

Make sure you are logged in to your account, choose the item you would like to purchase and go to the checkout page. On this page, you should be able to update or edit your payment details.

If you have a problem updating your payment details, get in contact with the Groupon customer service team.

How do promo codes work?

Groupon customers can use promo codes to receive discounts and better rates on Groupon purchases.

Every Groupon promo code has specific terms and conditions, including a window of time that it can be used and certain types of deals that it can be used on. Usually promo codes can only be used for one Groupon Voucher and some deals may be excluded.

Keep in mind, there may also be a ‘Minimum Price’ for promo codes to be valid.

To use a promo code, find a Groupon Voucher or Deal valid for purchase with the promo code, and add it to your online basket. Go to the checkout page and click the relevant option; ‘Enter Code’, ‘Enter Gift Code’, ‘Promo Code’ or ‘Use Promotion or Gift Code’.

Enter your promo code into the field, making sure to enter it exactly as shown on the promo code receipt. Your promo code should be confirmed along with the amount of discount you will receive. Finally, pay for discounted your order.

Is there a way to track my Groupon package?

Yes. Log on to your online Groupon account, open the ‘Menu’ tab and click ‘My Groupons’. On the following page, you should see a list of previous purchases on your account. Click the ‘View Details’ link next to the item that you would like to track – you should then be directed to a page with the ‘Fine Print’ of your order.

In the Fine Print, there should be details of the delivery window that your order is expected to arrived in. In some cases, there may also be a link to ‘Track Order’ – click this link for more specific tracking and delivery details.

Is there a way to return an item?

Possibly. If you were redirected to the merchant’s website, rather than Groupon’s website, to enter your shipping address details, you will need to contact the merchant to make a query about returns.

If you entered your shipping address details on the Groupon website, you will need to check that you are eligible for returns according to the terms and conditions of your purchase.
At the time of writing, most items can be returned within 14 days of delivery.

However, some items may be ineligible for returns – find out if your item is eligible by reading the Fine Print in the ‘View Details’ section of your online account or by calling the Groupon telephone number above.

To make a return, log in to your online Groupon account, open the Menu tab and click ‘My Groupons’. Click the ‘View Details’ link next to the item that you would like to return then click the ‘Return Package’ link on the following page.

Depending on the item, you may be provided with a postage label to print out and put on your package, or you may be provided with instructions of how to return the item. Your money should be refunded within approximately two weeks of returning your item.

Please note: You may be expected to pay the price of shipping the product you would like to return. However, if your item is faulty or broken, you may be able to request the cost of shipping to be refunded.

What items cannot be returned?

Common items ineligible for returns include; baby products, bedding, beverages, books, CDs, clothes, DVDs, electronics, food, flowers, furniture, health and beauty products, jewellery, magazines, mattresses, shoes and watches.

In some cases, these items can be returned if they are unopened and in their original packaging, but this depends on the specific circumstances and product’s Fine Print. Call Groupon’s customer support team to discuss your situation.

Can I cancel a purchase on my Groupon account?

Possibly. You may be able to cancel certain purchases by logging in to your online account and clicking the ‘Cancel’ link next to your purchase. To find out if your item can be cancelled, simply read the ‘Fine Print’ of your purchase.

You can find both the ‘Cancel’ link and the Fine Print details of your item in the ‘View Details’ section of your online account.

Purchases that may be ineligible for cancellation include concert and event tickets, and date-specific purchases of which the date has passed. If you have additional queries call the Groupon number on this page.

How can I use the Groupon App?

The Groupon App can be downloaded to most devices via the Apple App Store, Google Play Store and Blackberry App World Store. Once you have downloaded the app to a mobile device, simply log in to the app with your usual Groupon log in details. If you don’t already have an online account, you may need to create one to access the Groupon App.

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