What is the best customer service number for PayPal?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

If you’re on PayPal and a victim of fraud, you’ll want to give customer service a call. Fraud is any time you don’t receive goods or you’re taken advantage of. Call their customer service number as soon as you can. You’ll want to speak with an agent and it’s good to know that they take this so seriously that they have an international customer service center.

Why Should You Call Customer Service?

You didn’t receive something you bought.
Your account’s been hacked.
You don’t understand the fees.
You need to resolve an account issue.
You can’t remember your log-in details or password.
You need to file a dispute with a seller or buyer regarding PayPal.
You see fraudulent activity on your account.

About PayPal

An American company that was created to protect the buyers from and sellers online, PayPal has fast become very popular for payment transactions. It gives extra security to ensure that all customer information is kept safe.

It’s quick and it’s easy to set up your own account. You can link it to your bank account easily or you can choose to link it to a debit card or credit card. It’s safer than using these cards when you buy or sell online.

Ideal for small businesses and entrepreneurs for selling products and services online. A virtual terminal allows you to accept credit card payments on your store.

It’s one of the largest and the most trusted online payment portals in the world and by 2002, it was a subsidiary of the online platform, Ebay. However, the relationship ended in 2015 and today, over 200 million registered users use it. You can send money, receive money, bill someone and more all online.

They also have an anti-money laundering department where you can set restrictions on how much a person can receive annually.

Top tips to call PayPal Contact Number UK

Always have your account details available so that you can readily identify yourself as the holder of the account when you call.

Remain calm even if something is very upsetting it’s not right to take this out on customer service, they are only the representative and they are there to help you so give them the time to look into it. Remember, you want the issue resolved so be polite and friendly and tell them that you’re upset without taking it out on them.

In this fashion, you’ll be sure to explain what is wrong and hopefully the account representative can find the answer to resolve your issue.

Answers to Common PayPal Support Questions

Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster. We are in no way connected to or represent PayPal. All information has been publically sourced from the internet and we cannot guarantee the accuracy of information.

What if I don’t receive something I ordered through PayPal?

If you do not receive an item that you have paid for, or the item you receive is not as described, your first point of call should be with the seller themselves. Many sellers may try to resolve issues with their customers personally by organising returns, refunds or exchanges.

If you cannot resolve the issue with the seller directly, you can report the problem to their Resolution Centre. They may then try to investigate the problem and return to you with a solution.

It’s important to acknowledge that you can only report a dispute through their Resolution Centre within the timeframe stated on your transaction details. If you do not escalate the dispute within the amount of time stated, the case may automatically be closed and cannot be reopened.

Tip: Please note, problems with eBay purchases should be reported via the eBay Resolution Centre, not the PayPal Resolution Centre.

Is it possible to cancel a payment that I have already made?

Possibly. Not all payments can be cancelled. In most cases, you may be able to cancel payments in the ‘pending’ section of your account as these payments have not been claimed by the seller. To cancel a ‘pending’ payment, simply click the ‘cancel’ button next to your transaction. If the payment is in the ‘completed’ section of your account, it cannot be cancelled as it has already been received by the seller. The only option in this case is to request a refund, but there is no guarantee that it may be accepted by the other party.

My PayPal payment has been declined – what should I do?

The company may have barred your payment because there seems to be unusual activity on your account or there could be a problem with your payment method. Try confirming your bank and your card on your account, then try to make the payment again.
If you still cannot make a payment, try using a different card or bank account connected to your account, or use your online balance. If none of these solutions work, contact the PayPal customer service team.

I have received an email that I’m not sure is actually from PayPal – how can I tell if it’s real?

Legitimate emails from the company do not begin with generic greetings, they always use the name on your account. The company also may not ask you for any personal information via email, such as your password, the answers to your security questions, your bank account details, or your credit and debit card details.

If the email you have received has any of these red flags, it is not a genuine email. Instead, it could be a fake email from scam artists, or ‘phishers’, attempting to find out your financial details. Be aware that some of these phishers may link you to false PayPal websites which look extremely realistic – it’s important not to enter any information on these sites. You should not reply to the email, simply forward the email to the company to make them aware of the issue.

If you have already responded to the email and you are worried that your account may have been compromised, contact PayPal immediately. If you have shared your password or security details, change these details as soon as possible, and if you have shared your banking details, contact your bank immediately.

PayPal says I need to confirm my bank account – how do I do that?

You can verify your bank account in the ‘wallet’ section of your account. You may need to review that the bank account and direct debit details are correct and click the button to confirm this. Once you have confirmed your bank account details, they may send £0.01 to your bank account with a 4-digit reference number.

In the ‘wallet’ section of your account, you may need to enter the 4-digit number to complete the verification of your bank account. These instructions vary slightly for those with shared or business bank accounts, as you may need to physically sign a form and post it to PayPal before you can verify the bank account.

I’ve forgotten my PayPal password – can I recover it?

Of course. If you have forgotten your password, go to their log in page and click the link below where you normally enter your email and password. On the next page you may be asked to enter your PayPal email address and choose how you would like to receive your lost password.

You may have the option of receiving your password by calling PayPal phone number, text, email or by entering security answers. Once you have chosen your preferred method, follow the onscreen instructions to recover your password.

Is it possible to link my eBay and PayPal accounts?

Yes! By linking your eBay and PayPal accounts, you may be able to make faster and easier purchases. To link your two accounts, you may need to log in to your eBay account and find the ‘PayPal Account’ link. Follow the onscreen instruction to link and confirm the two connected accounts.


How can I open a PayPal account?

Simply go to their website and click the ‘Sign Up’ link. Choose whether you would like a ‘Personal Account’ or a ‘Business Account’ and then fill in the online form on the following page. You will usually need to provide the email address that you would like to be associated with the account and create a secure password for your new account. Once you have submitted this information, you should be able to log in to your new account.

To send and receive payments, you’re advised to verify your email address, verify personal information and verify the payment method that you link to your account.

I didn’t receive my PayPal confirmation email – what next?

First, double check that the confirmation email is not in your ‘Junk’, ‘Spam’ or ‘Promotions’ folder. Then, try adding the PayPal email address – currently [email protected] – to your address book to see if this brings up the email. If you definitely cannot find the confirmation email, try requesting another confirmation email. To do this, log in to your PayPal account, click the ‘Settings’ button, click the ‘Edit’ link next to the relevant email address, and click the ‘Confirm This Email’ link.

How can I confirm the credit/debit card on my account?

If you add a credit card or debit card to your PayPal account, you may be required to confirm it before you can use it for payments. Not all cards need to be confirmed – you can tell if yours need to be confirmed if it has a ‘Confirm’ link next to it in your account’s ‘Wallet’ section.

To confirm your card, go to the ‘Wallet’ section of your account and click the ‘Confirm’ link next to the relevant card. They should charge a small fee to the card and provide a reference number with the charge. You will need to log in to your credit/debit card account, view your statement and note down the reference number next to the charge from the company. Then, go back to your ‘Wallet’ section, click the relevant credit/debit card, enter the reference number and submit it. This should confirm your card on your account.

How can I remove a credit/debit card from my account?

Log in to your PayPal account and go to the ‘Wallet’ section. Click the ‘Edit’ link underneath the cards section and then click the ‘Remove’ link underneath the credit/debit card you would like to remove from your account.

Why can’t I add a bank account to my PayPal account?

You may not be able to link a bank account to your PayPal account if the bank account you are trying to link is already linked to a different account. Alternatively, you may not be able to link the bank account to your PayPal account if the name on your account is different to the name on your bank account.

Another reason you may not be able to add a bank account is if your account is limited – find out more about your account’s limitations by going to the ‘Summary’ tab of your account, clicking ‘More About Your Account’ and then clicking ‘View Your Account Limits’.

Why can’t I remove a bank account from my PayPal account?

You may not be able to remove a bank account that is linked to your PayPal account if there is a payment still being processed from your account.

Alternatively, you may not be able to remove the bank account if it is the ‘Primary’ bank account. In this case, you may need to add a different bank account to your PayPal account and make this one the ‘Primary’ account before you can remove the other account.

Another reason you may not be able to remove a bank account from your PayPal account is if your PayPal account is limited – check your accounts limitations by going to the ‘View Your Account Limits’ section.

Can I change the name on my PayPal account?

Yes. Log in to your account and click the ‘Settings’ button. Then, click the ‘Update’ link next to your name. You should be given the options to change your legal name, fix a typo or update your name. Click the suitable option, update your name in the relevant fields and then submit the information.
Please note: You may be required to send documentation proof of your updated name.

How can I get a ‘Customer Service PIN’/‘One-Off Passcode’?

‘Customer Service PINs’ and ‘One-Off Passcodes’ are unique codes used for account security purposes. A Customer Service PIN is a permanent code that can be used for a number of different actions, whereas a One-Off Passcode is a short-term code usually used for just one action.

To get a Customer Service PIN, log in to your account, click the ‘Settings’ button, click the ‘Security’ link and then click the ‘Update’ link next to ‘Customer Service PIN’. You should now be able to enter a unique PIN code and submit the code. You should now be able to use this code for added security when calling PayPal customer service number.

To get a One-Off Passcode, simply click the ‘Call Customer Service’ link to receive a short-term passcode.

How can I validate my phone number?

Once you enter a phone number into your PayPal account details, they should send you a confirmation code via text. Log in to your account, click the ‘Settings’ menu and click the ‘Confirm’ link next to the relevant phone number. On the following page, enter the confirmation code that you received by text in to the relevant field and submit the code.

Making Payments

What is a ‘Payment Status’?

When you make a payment via PayPal, it may go through a number of different ‘Payment Statuses’ as it is transferred to the recipient. In most cases, these statuses should simply show when you have successfully sent a payment, when the recipient has accepted the payment, and when the transfer is complete. However, your payment status can also show when there has been a problem with a payment. You should be able to routinely check the status of your payments on the ‘Activity’ page of your online account – it can usually be found underneath the name of the payment recipient.

What are the meanings of some of the most common payment statuses?

A few common their payment statuses are; ‘Paid’, ‘In Progress’ and ‘Processing’.

The ‘Paid’ status means that your payment has been received and accepted by the recipient. Similarly, ‘Cleared’, ‘Cleared by Payment Review’ and ‘Completed’ usually also mean the recipient has received your payment, but these statuses may be used for slightly different types of payments. The ‘In Progress’ status means that you have successfully sent a payment via PayPal and the recipient is yet to accept it. Whereas, ‘Processing’ means that the payment has been accepted and they are currently in the process of transferring the money.

There are a few payment statuses which may mean that there has been a problem with your payment. ‘Denied’, ‘Failed’, ‘Refused’, ‘Returned’, ‘Reversed’ and ‘Unclaimed’ all usually mean that a payment failed to go through initially or it has been returned to your account.

Some statuses signify that there has been problem with your payment and that the company is currently trying to resolve it. The statuses ‘Held’, ‘Pending Verification’, ‘Placed’ and ‘Temporary Hold’ often mean that your payment is on hold while they check it or attempts to send it.

If you, the payment recipient or PayPal make an active decision to return money to your account, you may see the statuses; ‘Cancelled’, ‘Refunded’ and ‘Partially Refunded’.

I don’t understand why my payment has a certain payment status – how can I find out more?

You may be able to find out more about your payment status or the reason behind the payment status by clicking the ‘down arrow’ button next to the payment to view more details. In some cases, you can contact the recipient to find out more. For example, if your payment was cancelled or returned, you may want to contact the recipient to find out why.

If there seems to have been a fault with your payment, you can check their Resolution Centre for more details about the payment.

My payment has been sent as an eCheque – why?

If you send a payment via your PayPal account without a linked card/bank account and without sufficient PayPal credit, the payment may be sent as an eCheque. This means that your bank account will usually be debited once the recipient has accepted the payment. However, it may take a number of days for the transfer to be completed.

Can I send payments in another currency?

Yes. Payments are usually made in the default currency of your account. However, it is possible to change the currency of a payment.

Simply follow the usual steps to send money to friends of family via the ‘Send and Request’ tab. Then, when entering the amount of money you would like to send, click the default currency beneath the amount that you have entered. A drop-down menu should appear with a list of other currencies – simply choose the currency you would like to send a payment in and send the payment.

Please note: A conversion rate will be decided by PayPal or your credit card company, depending on how you make the payment.

Can I make PayPal payments using a voucher?

Possibly. You may be able to use vouchers to pay for eBay goods while checking out with PayPal. However, your voucher may have a number of terms and conditions that need to be met in order for it to be accepted. To use a voucher or coupon for an eBay purchase, simply enter the redemption code into the relevant box on the eBay checkout page.

My voucher has not been accepted – why?

There are a number of reasons a voucher may have been refused when trying to purchase goods from eBay with PayPal. A common reason that vouchers are not accepted is because the users’ email address used for eBay is different to their email address used for PayPal. For the voucher to be accepted, the email address used for eBay and PayPal must be the same, and you must have confirmed the email address for both accounts.

Furthermore, the voucher, if received via email, should have been sent to the same email address as both accounts.

Other common reasons that vouchers are declined it because the voucher terms and conditions have not been met. For example, the voucher must be used on a single item from eBay.co.uk which is above the minimum cost requirement. The voucher also must not have passed the expiration date.

Can I use PayPal for my eBay seller fees?

Yes. To set this up, you will need to log in to your eBay account and go to your ‘Seller Account’ page via ‘My eBay’ and then ‘My Account’. On the ‘Seller Account page, you should see an ‘eBay Seller Fees’ section. Here, you can choose to make a one-off payment or to set up automatic payments via PayPal. To make a one-time payment using PayPal, simply click the ‘Make A One-Time Payment’ link and follow the usual onscreen instruction to make a payment with PayPal. To organise automatic payments, go to ‘Payment Methods for Seller Fees’, ‘Automatic PayPal Payments’ and then ‘Sign Up Today’. Then, follow the onscreen instructions to log in to your account and set up a PayPal source for seller fee automatic payments.

Can I add money to my PayPal balance?

Yes. If you have a bank account linked to your PayPal account, you can move money from your bank account into your PayPal balance.

However, there’s no real need to add money to your balance as money should be automatically transferred from your bank account whenever you need to make a payment via PayPal and there is not a sufficient balance on your PayPal account.

Receiving Payments

How can I receive payments to my PayPal balance?

If you have an account set up and you have confirmed the email address, your received payments should automatically arrive in your PayPal balance. Once the received money is in your PayPal account balance, you can use it to cover future payments made from PayPal or you can withdraw it to you bank account.

Are there fees for receiving payments?

Sometimes. Payments from friends and family directly from their bank account or PayPal balance should not incur a fee. However, if your friends of family pay you via a credit/debit card, the payment may incur a fee. Furthermore, payments made to you for a service or payments received as an eBay seller usually incur a fee.

In some cases, you will be charged the fee. In other cases, the payment sender may choose to pay the fee.

How long will it take for me to receive a payment?

In most cases, you will receive payments into your account as soon as you accept the sender’s payment. For example, if the sender sends payments from their bank account, credit card, debit card or PayPal balance, you should receive the payment immediately. However, payments made via eCheque will take a number of days to receive. At the time of writing, they estimate eCheques to take 5-7 working days to arrive in the recipient’s account.

How much money can I receive via PayPal?

Most accounts allow users to initially receive up to €2,500 per year, or the equivalent. Once you have received €2,500 in a single year, they may ask for more information about you in order to confirm that you can continue receiving payments. To request that payment receipt limitations are removed, log in to your account, go to the ‘Summary’ tab, click ‘More About Your Account’ and then click ‘View Your Account Limits’. You should be able to request changes to limitations on this page.

Can I request payments and send invoices using PayPal?

Yes. To request a payment from someone, simply log in to your account and go to the ‘Send and Request’ tab. Click the ‘Request Money’ link and a new window should appear. Enter the email address of the individual or company you would like to request payment from and the amount you would like to request, then submit the request. If you would like to request a certain currency, you can also do so on this window.

Can I request payment from more than one person at once?

Yes. To request money from more than one person at once, follow the usual steps to request payment via the ‘Send and Request’ tab. However, instead of entering the email address of just one person, enter the email addresses of all the people you would like to request money from, separating each one with a comma.

Why are my eBay sale payments being sent to the wrong email address?

The most likely reason that eBay sale payments are being sent to the wrong email address is because there is the wrong email address information saved on your eBay or PayPal account. Make sure you have an updated email address in your PayPal account settings, your eBay profile and all of your eBay listings.

Furthermore, check that the email address is spelled correctly on all of these platforms and that you have added and confirmed the email address on PayPal.

If you are using a listing tool from a third party, you should also check that the email address saved on this account is correct. If the email address on all of your accounts is correct and you are still being sent payments to the wrong email address, contact the PayPal customer services team for support.

Why have I received a payment notification email but not payment?

You may have received a payment notification email but no payment in your account if you haven’t confirmed your email address on PayPal yet. In most cases, you cannot receive a payment to your email address until you have confirmed the address.

Alternatively, you have a received a payment notification but no payment if the sender has sent the payment to the wrong email address – contact the sender directly to find out if this is the case.

Another possibility is that the email is not a legitimate email from PayPal – there are many scam artists that pose as PayPal via email in order to extract the payment details of users. Make sure the email address is definitely a legitimate PayPal email and that any links within the email lead to a genuine PayPal page before taking any action.

I’m being asked to accept or refuse a payment – what next?

If you are asked to accept of refuse a payment, this could be because the payment has been sent in a different currency to your default. In this scenario, you can usually accept the payment and convert it to your default currency, accept the payment and keep it in the currency it was sent (usually as a second balance on your account) or decline the payment.

Alternatively, you could be asked to accept or refuse the payment because you don’t have a credit card/debit card/bank account linked to your PayPal account. In this case, once you choose to accept the payment, usually future payments will automatically be accepted.

Can I withdraw money from my PayPal account balance?

Yes. If you have a bank account linked to your PayPal account, you can withdraw money from your balance there into your bank account. To do this, simply log in to your account and click the ‘Withdraw Money’ link in the PayPal Balance box.


How does ‘PayPal Buyer Protection’ protect me?

The ‘PayPal Buyer Protection’ agreement endeavours to help buyers get their money back if an item is not as described or doesn’t arrive. This means that if you buy an item via PayPal and the item that arrives is damaged, has missing parts that were not mentioned by the seller, or is different to the description given by the seller, you may be able get a refund for the item and the delivery costs.

However, if you bought an item from eBay via PayPal, you may be advised to use the ‘eBay Money Back Guarantee’ protocol, rather than the PayPal Buyer Protection protocol.

Please note: Not all products are eligible for their Buyer Protection. For example, custom-made goods, industrial machines, prepaid cards, real estate and vehicles may not be covered by PayPal Buyer Protection.

Furthermore, if you buy an item in person or an item that violates their policies, you also won’t be covered.

What should I do if I’m refused a refund?

If you believe you are entitled to a refund but the seller refuses to give you one, you can open a ‘Dispute’ via your online account. Disputes must be opened within a certain time frame – at the time of writing, disputes must be opened within 180 days of the initial payment. Furthermore, you must have good reason to request a refund, such as the item not arriving or not being as described.

To open a dispute, log in to your account and go to the Activity tab. Click on the relevant purchase to view the details of the payment and click the ‘Report A Problem’ link. On the following page, answer the onscreen questions and submit the information to the company. Once you have reported a problem, the dispute should appear in your online ‘Resolution Centre’, where you can keep track of progress and communication with PayPal. If they deem you eligible for a refund, they should offer you some assistance in receiving the money.

What is ‘Pay After Delivery’ and how can I use it?

‘Pay After Delivery’ is one of their services that allows customers to pay for their purchases after they have been delivered. The service means that customers don’t actually pay for goods until a number of days after the online purchase is made – this allows time for the item to be received and reviewed by the buyer before payment is made.

At the time of writing, if you choose the Pay After Delivery option for a purchase, the company will cover the cost at the time of purchase and charge you approximately 14 days later.

To use the Pay After Delivery service, you must have a confirmed account with a linked bank account, and you may have to sign up for the service online. Once you have signed you’re your account may automatically choose Pay After Delivery on eligible items.
Please note: Not all accounts and not all purchases are eligible for Pay After Delivery.

How can I protect my details on PayPal?

To protect the details on your account, you are recommended to create a strong password. A strong password usually uses uppercase and lowercase letters, numbers and special characters.

You should also avoid using a password that contains easily obtained information, such as your name or date of birth, avoid using the same password on other websites, and change the password regularly. Furthermore, use security questions on your account that only you know the answer to in order to avoid someone else using your account.

How can I report that someone has used my PayPal account without my permission?

If you suspect someone has used your account without your permission, you should contact PayPal customer service uk to report this as soon as possible. You can report breaches of your account security both online and by calling PayPal telephone number given on their website.

How can I report a fraudulent email?

If you have received an email from someone posing as PayPal, otherwise known as ‘phishing’, you can report it directly to the company. Simply forward the suspicious email to their dedicated phishing team – currently at [email protected] – and they will take further action, if needed.

A few common signs that an email is not really from PayPal are; the use of a generic greeting without the use of your actual name, a request for personal or financial information, or a request to install attached computer software.

Why should I confirm the postal address on my PayPal account?

Confirming the postal address associated with your account confirms that you have access to the same address of your bank or card statements. They may ask you to confirm your address in order to strengthen the security of your account or if you have requested some of the limits on your account to be lifted.

Why should I confirm the mobile number on my PayPal account?

Confirming your mobile number provides another layer of security if your account is ever compromised. Once you have confirmed that you have the mobile number associated with your account, they may use contact via mobile if there are any problems with your account.

How can I use the PayPal ‘Message Centre’ to make my account more secure?

Their ‘Message Centre’ allows you to contact PayPal helpline directly with any worries or suspicions about the security of your account. Furthermore, their Message Centre also shows the messages that have been sent to you via email. If you receive an email that appears to be from PayPal but you suspect is fraudulent, you can check their Message Centre to check whether the message was actually sent by PayPal.

How can I reset my PayPal password?

To make your account more secure, you may want to regularly update your account password. To do this, simply log in to your PayPal account, click the ‘Settings’ button, click the ‘Security’ tab and then click the ‘Edit’ button next to the ‘Password’ header. You should now be able to edit your password.

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