What is the best customer service number for River Island?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

If you are a customer of River Island’s and need to talk with customer service, then you probably already know that it can be challenging to find a phone number for them. That is one of the reasons for this website. For any customer service department, and River Island in particular, the most preferable method for getting a solution is through telephone contact.

You can contact the River Island customer service department by post or phone. However, you most likely are not going to wait a long time to receive a response, so we recommend that you pick up your phone and call them.

The following are some of the major reasons why you would want to call River Island’s customer service department:

  • To leave feedback on general questions
  • Update delivery or billing information
  • Order modifications or cancellations
  • Report fraudulent activity
  • Delivery information
  • Information on exchanging items
  • Request a refund
  • Find the closest River Island store to you
  • To ask questions about in store or online shopping

About River Island

This high street fashion brand and store is headquartered in London. River Island operates in several markets all over the world, and since founding it in 1948, the Lewis family still owns the brand.

River Island started to launch its international presence in 1993, and started by getting a store launched in Ireland. The company now has stores in the Middle East, Europe and Russia. Online shopping is provided by its website and it ships to around 100 different countries. Due to its affordable prices and cutting-edge designs the brand is becoming increasingly popular.

One important thing to keep in mind when calling the contact number for River Island is they cannot take shopping orders over the phone.

The following are some tips to help make your customer service experience more pleasant and easier:

  • If at all possible try to call them using a landline. The rates for the call will be less expensive and if you call with a mobile phone, you could lose the signal and your call could get disconnected when you are halfway through your phone call.
  • After you call connects, most likely you will be a menu with options to choose from. If your concerns or question isn’t obvious, try to press the hash key or zero several times instead of staying on hold forever, and get put right through to speak with the next available agent.
  • The customer service telephone line at River Island can get very busy sometimes, especially on weekends and in the evening. That is why it is best to try to call as soon as the phone lines open up at 8 am.

Do I need a River Island account to order online?

Yes. To make an order online, you will need to register for an online account.

If you have been browsing online and adding items to your online basket as a non-account-holder, you can create an account when you go to check out. Alternatively, register for an online account by going to the River Island website, clicking ‘My Account’ at the top of the page, and then clicking ‘Sign In’ on the next page.

You should then be given the option to register as a new customer. Simply follow the onscreen instructions to create a River Island account.

I’m having trouble signing in to my account – what should I do?

First, check that you are using the correct username and password – your username will likely be the email address that you signed up for a River Island account with, and your password may be case sensitive.

If you still cannot successfully sign in, use the ‘Forgotten Password’ link on the ‘Sign In’ page to reset your password or call River Island customer services and speak with a specialist.

What payment options do I have on the River Island website?

You can pay for purchases on the River Island website using American Express, GiroPay, iDeal, Maestro, MasterCard Credit or Debit, PayPal, Solo, Visa, Visa Debit and Visa Electron. Credit Notes and Gift Cards cannot be used to make purchases online.

If you have any problems paying, check that you have entered your payment details correctly, the card you are using hasn’t expired, and that you have a sufficient balance to pay for the goods.

Please note: At the time of writing, GiroPay can only be used by customers from Germany and iDeal can only be used by customers from the Netherlands.

I’ve paid by card – when will payment be taken?

In most cases, your card will be charged when your order is despatched. If there are any items on your order that are unavailable and are not sent with your order, you should not be charged for these – you will only be charged for the items sent to you.

How can I make a purchase with PayPal?

When you have all the items that you would like to buy in your online basket, simply choose ‘PayPal’ on the River Island check out page. Once you have checked the box to accept River Island’s terms and conditions, you should be forwarded to the PayPal website.

On the PayPal site, enter your log in details and confirm your order with River Island. Once you have done this, you should be redirected to your order confirmation on the River Island website.

Will be a be charged extra for VAT on River Island items?

No. The price of VAT is included in the final price of every River Island item on the UK website.

I’ve made an order – can I make changes to it?

No. Once you’ve made an order, it’s not possible to cancel or change any items. However, you may be able to return items once you have received them.

If you would like to add extra items to your order without being charged extra for delivery, the River Island website recommends customers to make their second order within 24 hours and then call the River Island contact number to speak with the customer service team with both their first and second order number to hand.

If your first order has not already been despatched, River Island may be able to refund the delivery cost of your second order and send both orders together.

Is it possible to track the delivery of my order?

Yes. You can view tracking information of recent online orders by logging in to your River Island account and viewing the details of the relevant order. Alternatively, you may be able to access tracking information by following the link in the despatch confirmation email sent by River Island.

By clicking the link in the email, you should be forwarded to the website of the relevant delivery carrier – simply enter the tracking number provided in the River Island email into the relevant field. If you believe your item has been lost during delivery you may want to contact River Island to discuss your options.

Please note: If your order is being shipped outside of the UK, there may be a different procedure used to track your order’s delivery.

My order hasn’t been delivered – what should I do?

First, check the expected delivery time of your parcel – this can be found on the ‘Delivery’ page of the River Island website. You can also use the ‘Delivery Calculator’ tool on the River Island site. If you are sure that your parcel has not been delivered in time, contact the customer service team at the River Island number on this page.

How can I return an item in my order?

There are a number of ways to returns items, including in store, via post or via parcel collection.

To return an item in store, both the payment card that was used to make the purchase and the cardholder may need to be present. At the time of writing, customers have 30 days to return purchased goods.

To return an item via post, customers need to fill in the ‘Returns Slip’ that came with their River Island Parcel, securely repackage the goods that they would like to return, attach a ‘Unique Returns Label’ to their package, and return the parcel via a valid service.

To create your Unique Returns Label, simply follow the relevant link in your order despatch confirmation email. At the moment, River Island customers in the UK can use Collect+, Doddle, Hermes and Royal Mail services free of charge to return their unwanted products. At the time of writing, customers also need to make returns via post within 14 days of receiving their items.

To return items via parcel collection, repackage the goods you would like to return just as you would do return them by post. Make sure to fill in the Returns Slip and attach the Unique Returns Label. Then, call Hermes Courier Collection to arrange a pick-up time – the phone number should be on the Despatch Note sent with your order.

Please note: It’s very important to fill out all of the details on your Returns Slip and to get a receipt for returns made via post or courier. If there are any fields you are unsure about then call the River Island phone number on this page.

Have a better contact number for River Island?