What is the best customer service number for Royal Mail?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Royal Mail is a 500-year-old British institution which continues to provide postal services around the UK to this day. Originally formed in 1516, the company is responsible for the collection and delivery of letters and packages.

In 2011, the Royal Mail underwent privatization for the first time in its 500-year-long history, with shares being floated for sale on the London Stock Exchange.

Royal Mail provides daily delivery services throughout the country, with the exception of Sundays. The company provides a number of unique services including special delivery and ‘universal service’ which delivers a package of a certain size to a certain location in the UK for a fixed fee, which does not depend on weight.

Parcelforce Worldwide is also a subsidiary of Royal Mail.

How to contact Royal Mail Helpline

Royal Mail runs a customer service helpline which is available for contact from Monday to Thursday. Lines open at 08:00 AM and close at 6:00PM. The service is unavailable on Fridays, but does run at the weekend. On Saturday and Sunday, lines open at 9:00 AM and close at 1:00PM. Please note that these hours of service do not apply to public and bank holidays. You can reach customer service by calling the Royal Mail contact number above.

Things to Remember When Calling Royal Mail Customer Services

  • The Royal Mail phone number is automated in the first instance. Please listen to all the options and choose the most appropriate one in order to be put through to the correct service line.
  • If you’re calling about a delivery, package, or letter, you should have all the details you can with you. That includes things like your delivery receipt if you dropped off a letter in person, the address of the recipient and where it was sent from, and any other relevant information that can assist the customer service provider in helping you.
  • It’s important that you have both the date and approximate time that you placed the order, posted the letter, or submitted the package for delivery. Knowing this will help the customer service provider know whether your delivery is still within the allotted time window.


Can I insure my package or purchase add-ons?

Yes. Royal Mail offers a number of additional services including ‘additional compensation’, effectively allowing you to choose the level of compensation that you receive should your delivery be lost or not delivered. This is a great option for sending valuable items. You can also request guaranteed delivery, which means that your item is guaranteed to be delivered no later than 1pm the following day, or ‘signed for’ delivery, which requires a signature of the recipient.

Can you tell me all of the parcel delivery options?

Yes. There are 13 options:

For parcels:
Parcelforce express24
Parcelforce express48
Parcelforce express48large
Parcelforce expressAM

For mail
Royal Mail Tracked 24
Royal Mail Tracked 48
Royal Mail 24
Royal Mail 48
Royal Mail Special Delivery Guaranteed
1st Class
2nd Class
Royal Mail Sameday
Royal Mail Safebox

Can I post packages from home?

Yes, you can use online mail to pay for a packaging label online, and attach it to your package or print it directly on an envelope. This saves time and effort. To do so visit the Royal Mail website, or for queries on this issue call the Royal Mail customer service number provided above.

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