What is the best customer service number for Scottish Power?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Scottish Power, one of the six largest energy suppliers in Britain, supplies gas and electricity to domestic and business premises all over the UK, with more than 5 million customers. It offers a variety of services connected to energy supply, such as Smart Meters, and also offers advice to customers on how to improve the energy efficiency of their homes and businesses.

Scottish Power Customer Service Hours

Customers can call them 8am-10pm on Mondays-Thursdays, 8am-8pm on Fridays and 8:30am-6:00pm on Saturdays. Existing customers can call 8am-10pm Mondays-Fridays and 8.30am-6pm on Saturdays. Neither line is open on Sundays.

When you call the Scottish Power customer services line, you will need to navigate an automated call handling system. The system will ask you through few questions to make sure you reach the correct department. When you are finished, the system should connect you to a Scottish Power helpline representative, who will be able to help you with your enquiry.

Before You Call Scottish Power

If you are going to call Scottish Power directly, some information you may find useful to have to hand might include:

• Account holder name and address (including your postcode)
• Phone number, email address and account login information (if you are an existing customer)
• Type of building your home is, number of rooms and information about relevant features such as insulation, and if you are the home owner (for certain services such as the installation of Smart Meters)
• Your credit or debit card number, or bank sort code and account number (depending on your preferred payment method)

The online services, including those through the app, allow customers to enter their postcode and receive a number of different direct quotes for electricity and gas supplies, depending on personalisable options such as variable or varying lengths of fixed rates. They also allow customers to choose a tariff which will contribute funds directly to Cancer Research UK when they pay their energy bills.

There are Dual-Energy discounts for buying both gas and electricity supplies from Scottish Power, an Online Billing discount and a Direct Debit manager to allow a customer to control their payments directly, while the app also allows customers to observe and control their energy needs in greater detail.

About Scottish Power

Scottish Power was founded in 1901 under the name Clyde Valley Electrical Power and was one of the first electricity companies in the UK. In 1950, it underwent a merger and became the South of Scotland Electricity Board (SSEB). It is now owned by the Spanish energy company Iberdrola.

Answers to Common Scottish Power Support Questions

Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster. We are in no way connected to or represent Scottish Power. All information has been publically sourced from the internet and we cannot guarantee the accuracy of information.

If I am a Scottish Power customer, how can I change from one tariff to another?

Compare different tariffs to see which one is most suitable for your needs at any given time. You can call the Scottish Power contact number and a customer service representative will help you to decide on the most appropriate tariff, and change you to it. Alternatively, if you have an online account, you can simply click the “Change My Tariff” option.

If I am a customer, how do I change my payment method?

If you have an online account, you can change your payment method to Direct Debit at any time using the “Change My Tariff” option on the website. For any other methods, you can call the Scottish Power phone number and a customer service representative will help you.

Can I save money on my energy bills if I am already trying to improve my energy efficiency?

You can call the Scottish Power number at any time and a customer service representative will be happy to go through your energy needs with you to confirm that you are using the most efficient tariff for those needs. The customer service representatives will also be happy to explore with you if you could reduce your energy bills through installing a Smart Meter on your property, or by going through the types insulation available for different types of property with you and helping you decide which one is most effective for your needs.

Is there a way to manage my Scottish Power bill online?

Yes! You can register for an online account on the Scottish Power website or you can download the Scottish Power YourEnergy App from the App Store. With either of these methods, you may be able to manage, pay and view your bill online.

How can I transfer my Scottish Power account if I’m moving home?

You may need to let Scottish Power know that you are moving house in advance. Make sure to have your current address and new address to hand as well as your meter reading. It’s possible you may need to supply more details, such as your landlord’s contact details or the details of the occupant who may be moving into your old home.
Scottish Power customers with online accounts may be able to update this information online. However, if you do not have an online account or you have a prepayment meter, you may need to contact Scottish Power’s customer service team to transfer your account. Once you have let the company know that you are moving, they may be able to assist you in transferring your bills and services to your new home.

I’m moving to a new home that may be supplied by Scottish Power – can I get a refund of my credit balance?

If you have supplied a final meter reading from your previous home and you have a certain amount of credit, Scottish Power may try to refund this money into your account automatically. However, you may potentially need to wait a number of days for your refund and you may also need to make sure that you have not cancelled your direct debit, as this is how your refund may be returned. If your credit balance is not over a certain amount or you do not pay your bill by direct debit, you may need to get in contact with Scottish Power to organise a refund.

I’m a landlord – what should I do if a new tenant is moving into one of my properties?

If you are a landlord for a property supplied by Scottish Power, you should let the company know in advance if you have a new tenant moving in. You may need the details of the current tenant and their forwarding address, the details of the future tenant and the date of their move, the property address, the latest meter reading and your own contact details. You can supply all of this information online or by speaking directly with a customer service representative. However, the new tenant may need to set up a new account with Scottish Power themselves, this cannot be done by the landlord.

What happens if I don’t take a final meter reading before I move home?

It depends on the situation. If it’s possible to retrieve the opening meter reading from the new occupants, this may be able to act as your final meter reading. In other cases, you may be charged for a small amount of time the power is used after you have moved out. To find out exactly how your bill may be affected, contact Scottish Power directly.

When should I give my final meter reading if I’m moving home but I haven’t sold my previous house yet?

You may be responsible for paying the bill at your previous home until you have handed over the keys to the new owners. You may be able to give your final meter reading to Scottish Power shortly before the new owners move in. If you would like to continue using Scottish Power in your new home, you should open a new account at this address rather than transferring your old account. You may be able to close the old account once the new owners have moved in and you have given your final meter reading.

I keep receiving letters from Scottish Power for someone else – what should I do?

If you are receiving letters from Scottish Power that are not addressed to you, they are likely meant for your landlord or a previous occupant. You should contact Scottish Power directly to let them know that the intended recipient of the letter no long lives at your address.

My new home is already supplied by Scottish Power – may the power already be working when I move in?

In most cases, yes. The electricity and/or gas supply should already be working when you move in. To make sure there are no issues, you should contact Scottish Power to inform them of your moving date in advance.

I have a prepayment meter – what should I do with the prepayment key/card when I move out?

You may need to leave the key or card with the prepayment meter at your old house so that the new occupant can use it. If you are moving into a new home with a prepayment meter, the previous occupant should have left you the key/card to use.

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