What is the best customer service number for Scottish Power?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Scottish Power, one of the six largest energy suppliers in Britain, supplies gas and electricity to domestic and business premises all over the UK, with more than 5 million customers. It offers a variety of services connected to energy supply, such as Smart Meters, and also offers advice to customers on how to improve the energy efficiency of their homes and businesses.

Scottish Power Customer Service Hours

Customers can call them 8am-9pm on Mondays-Thursdays, 8am-8pm on Fridays and 9am-5pm on Saturdays. Existing customers can call 8am-10pm Mondays-Fridays and 8.30am-6pm on Saturdays. Neither line is open on Sundays.

When you call the Scottish Power customer services line, you will need to navigate an automated call handling system. The system will ask you through few questions to make sure you reach the correct department. When you are finished, the system should connect you to a Scottish Power helpline representative, who will be able to help you with your enquiry.

Before You Call Scottish Power

If you are going to call Scottish Power directly, some information you may find useful to have to hand might include:

• your name and address (including your postcode)
• your phone number, email address and account login information (if you are an existing customer)
• the type of building your home is, number of rooms and information about relevant features such as insulation, and if you are the home owner (for certain services such as the installation of Smart Meters)
• your credit or debit card number, or bank sort code and account number (depending on your preferred payment method)

The online services, including those through the app, allow customers to enter their postcode and receive a number of different direct quotes for electricity and gas supplies, depending on personalisable options such as variable or varying lengths of fixed rates. They also allow customers to choose a tariff which will contribute funds directly to Cancer Research UK when they pay their energy bills.

There are Dual-Energy discounts for buying both gas and electricity supplies from Scottish Power, an Online Billing discount and a Direct Debit manager to allow a customer to control their payments directly, while the app also allows customers to observe and control their energy needs in greater detail.

FAQs

If I am a Scottish Power customer, how can I change from one tariff to another?

Compare different tariffs to see which one is most suitable for your needs at any given time. You can call the Scottish Power contact number and a customer service representative will help you to decide on the most appropriate tariff, and change you to it. Alternatively, if you have an online account, you can simply click the “Change My Tariff” option.

If I am a customer, how do I change my payment method?

If you have an online account, you can change your payment method to Direct Debit at any time using the “Change My Tariff” option on the website. For any other methods, you can call the Scottish Power phone number and a customer service representative will help you.

Can I save money on my energy bills if I am already trying to improve my energy efficiency?

You can call the Scottish Power number at any time and a customer service representative will be happy to go through your energy needs with you to confirm that you are using the most efficient tariff for those needs. The customer service representatives will also be happy to explore with you if you could reduce your energy bills through installing a Smart Meter on your property, or by going through the types insulation available for different types of property with you and helping you decide which one is most effective for your needs.

About Scottish Power

Scottish Power was founded in 1901 under the name Clyde Valley Electrical Power and was one of the first electricity companies in the UK. In 1950, it underwent a merger and became the South of Scotland Electricity Board (SSEB). It is now owned by the Spanish energy company Iberdrola.
The website gives a substantial amount of information on Scottish Power’s investment in and commitment to renewable sources of energy.

Have a better contact number for Scottish Power?