What is the best customer service number for SSE?

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Southern Electric is part of SSE, one of the UK’s largest energy companies. Southern Electric provides gas and electricity to London and the South, South East, East, and South West of England.

Before you call SSE Southern Electric customer services

It may be helpful to have the following to hand:
• SSE phone number (listed above)
• Your SSE account number
• Your address details
• Your payment information
• A gas meter reading
• An electricity meter reading

Popular reasons for calling SSE customer services include:
• Making a payment
• Registering a change of address
• Renewing an energy tariff
• Switching to a new energy tariff
• Becoming a new SSE Southern Electric customer
• Reporting a power cut

Frequently asked questions

I have a power cut, what should I do?

Check with your neighbours
If your neighbours are also without power, or if the street-lights are off at night, it indicates that the power cut is caused by a problem in your area. Call the national power cut helpline on 105 for updates about the situation and for information about when to expect the power cut to end.

If your neighbours have power
If your house seems to be the only one without power, there may be a problem with your fusebox or wiring.

Trip switch on
If your trip switch is on, but the power in your house is not working, try turning the switch off and back on again. This may reset it and restore power.

Test button
If turning the trip switch off and on again doesn’t restore the power, press the test button. This will test whether electricity is actually coming into your house.
If pressing the test button doesn’t cause the switch to trip, there is no electricity entering your home.

Trip switch off
Make sure that you turn the trip switch on if it has turned off. If the trip switch stays on but the power still does not work, make sure that the main switch on the fuse box is also turned on.

Switch trips immediately
If the switch trip immediately trips after you turn it on, try turning off the fuse box and turning the trio switch on again. If it still doesn’t stay on, it indicates that there is a fault with the fuse box or trip switch.

Appliances
A faulty appliance could also be the cause of your power cut, by causing your trip switch to trip. To find out which appliance could be causing the problem, turn them off, and then methodically turn them on, one by one, until you identify which one is causing the trip to switch.

Electrician
If your power cut is caused by an internal problem, such as a problem with your wiring, appliances, or fuse box, make sure that you call a qualified electrician to carry out repairs.

What should I do if I’m having trouble paying my bill?

If you are having trouble paying your bills, call the SSE contact number and a representative can offer you advice and help with payment.

Discounts
SSE Southern Electric offers a £40 discount off your standing charge per year, for each type of fuel, if you pay your energy bill by monthly Direct Debit. They also offer an additional £12 discount if you switch to paperless bills. When you contact the Southern Electric phone number ask the representative to set this up for you.

Cold Weather Payments
If you qualify for the Government’s Cold Weather Payment, you will receive a payment if there is a recorded or forecasted average temperature of zero degrees Celsius or less in your local area for at least seven consecutive days.

Winter Fuel Payments
You may be entitled to the Government’s Winter Fuel Payment if you are on certain benefits or above a particular age.

Warm Home Discount
If you are from a low income or vulnerable household, you may be eligible for the Government’s Warm House Discount Scheme. You can find out if you qualify by calling the Southern Electric contact number listed above.

I’m moving house, what should I do?

If you are planning on moving house, contact SSE Southern Electric to inform them of the change of address.
Make sure that you take final meter readings when you leave your old house, and meter readings as soon as you arrive at your new house. This will ensure that you only pay for the energy that you use.

About SSE Southern Electric

SSE Southern Electric is part of SSE plc, one of the ‘Big Six’ energy companies in the UK.

Customers

Southern Electric supplies electricity and gas to homes across London, and the South, East, South East, and South West of England.

History

In 1948, the Southern Electricity Board was created. It was responsible for distributing electricity to the South of England.
Privatisation
The company was privatised in 1990. By 1998, it had merged with Scottish Hydro Electric, and changed its name to Scottish Southern Electric.
In 2000, the company acquired SWALEC, an energy company operating in Wales. In 2008, it acquired Airtricity Holdings.

Today

Today, SSE is the number one generator of renewable energy in the UK, and is the UK’s second largest gas and electricity provider. The Southern Electric brand of SSE is used for gas and electricity distribution in the south of England.

SSE Postal address

Customer Service
SSE
Grampian House
200 Dunkeld Road
Perth
PH1 3GH

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