What is the best customer service number for Swiftcover?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Swiftcover started out as an insurance company operating only through the internet in 2005. After two years of operation the company was acquired by AXA Insurance, and now Swiftcover continues to operate as a separate subsidiary of AXA.

Swiftcover gained popularity using famous musicians, including Iggy Pop, to advertise their products. One of Swiftcover’s main unique selling points is customer’s’ ability to manage their policy wholly online, although the company still operates customer service phone lines for anyone who chooses not to take this options.

How to Contact Swiftcover Customer Services

Swiftcover operate customer service lines every day of the week. From Monday to Friday, the lines open at 8:00AM and close at 6:00PM. On Saturday the hours of service are reduced. The lines open at 9:00AM and close at 12:00PM. Holidays may operate different hours to those listed above.

Things to Remember When Calling the Swiftcover Contact Number

  • You can call the Swiftcover phone number for a variety of reasons, including making changes to your policy or updating your details. You can also renew your policy, add or remove members, request details or ask for a refund.
  • When you call Swiftcover, you should make sure you have all the details of your policy with you, including your policy number and any previous correspondence with the company. Making sure you’re well prepared for the call will speed things up and make assistance more efficient.
  • Remember to be polite and courteous to your service agent, even if you are under pressure or need to make a claim. Their job is to assist you and treating them with respect will go a long way.

FAQ

Am I covered to drive another person’s car on my policy?

This depends entirely on your policy details. The most simple way of finding out whether you’re covered to drive another person’s vehicle is to check section 5 of your insurance certificate. Please note however, that to drive another person’s car there is a minimum age restriction, and if you are under 25 you won’t be allowed to under the terms of your policy.

You should also check the type of vehicle, as while you may be covered to drive another person’s car, provided that they have insurance, it’s likely that you may not be covered to drive a van, bus, or other non-standard vehicle. You can get information on this by calling the Swift car insurance phone number. It’s also worth noting that if your Swiftcover policy allows you to driver other cars, only you, as the policyholder, could be covered – other drivers included on your insurance policy may not be covered.

I haven’t received my policy/other documents – where can I find them?

Your policy documents are stored online with Swiftcover. To locate your documents, log into your account online and access the “Swift Space” section. You should be able to view, download, and print any of the documents that you require from this access point.

Should there be an issue with locating your documents here, or if your documents do not appear here, you can contact the Swiftcover number for assistance or to report an error with your policy.

My car has been damaged by an uninsured driver – can I make a claim?

Possibly. Whether you can make a claim when your vehicle is damaged by an uninsured driver depends on what type of cover you have. If you have third party, theft and fire damage, your vehicle may not be covered in this scenario.

Alternatively, you may be able to make a claim against the other driver if you have separate legal cover. On the other hand, if you have Swiftcover’s comprehensive car insurance, you should be covered against any accidental damage, even if it was the fault of an uninsured driver.

However, it is still important to get the driver’s registration number as well as the car’s model and make.

Where can I find out what excess I will have to pay?

If you are already a Swiftcover Car Insurance customer, you should have been sent your policy terms and conditions where you can find out what excess you will be expected to pay in an accident.

If you are not yet a Swiftcover customer, you should be able to view the expected excess of the policy you are interested in when you request a quote.

What happens if a car accident is my fault?

First and foremost, Swiftcover recommends that you do not admit responsibility for an accident, whether you think it is your fault or not. The company is in charge of investigating the incident, so neither party should accept responsibility.

If Swiftcover finds you at fault upon investigation, the company should pay for the damage made to the other vehicle, minus any excess. Swiftcover may also pay for damages to your own vehicle, minus excesses, depending on what kind of insurance you have.

Keep in mind, if incident is your fault, your No Claims Discount may be removed or reduced.

Will I receive a refund if I cancel my insurance with Swiftcover?

Possibly. If you change your mind shortly after buying Swiftcover Car Insurance, you may be able to cancel and refund your insurance relatively easily.

If you decide to cancel your car insurance after the initial period of time that Swiftcover allows cancellations, you may still be able to cancel your insurance but you could have to pay a fee. And if you cancel after having made a claim, you will be unlikely to receive a refund upon cancelling your insurance.

In some cases, Swiftcover may also allow customers to cancel their policy from its initial start date. However, keep in mind, it is currently a legal requirement to have continuous car insurance. Contact Swift cover if you require additional assistance.

Please note: Your refund may not include all charges, such as credit card charges.

Can I update or change the type of vehicle on my policy?

Possibly. The easiest way to update or change the car on your policy is by logging in to your online account. You can register and log in to your ‘My Swift Space’ account on the Swiftcover Car Insurance website.

Once you have logged in, you should be able to make changes to the details of your policy, including the type of car covered. It’s important to do this as soon as you change your car as you may not be covered until you do so. You may also call the Swiftcover telephone number if you have additional queries.

Remember, changing the details of your policy or car can change the price of your insurance. In most cases, you should receive an automatic quote of the costs when you enter your new details online, so you should know the change in price before completing payment.

Can I drive my car outside of the UK?

Yes. Swiftcover provides a basic level of car insurance to your car in countries within the European Union. This cover may only provide insurance for third party damage, not damage to your own vehicle.

If you would like to upgrade your cover for use outside of the UK, you can do so on your online My Swift Space account or by calling the Swiftcover Car Insurance customer service team.

Will I need to send Swiftcover proof of my No Claims?

Possibly. Swiftcover may request to see proof of your No Claims history when you take out an insurance company.

If the company requests it, you will need to provide adequate proof. This could be in the form of an official letter or renewal notice from your previous insurer which includes the number of years you have had with No Claims.

Please note: Your insurance policy may not be authorised until you have provided proof.

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