What is the best customer service number for Thomas Cook?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

You can call Thomas Cook customer services for support on a wide range of topics related to your Thomas Cook flights or holiday.

Before calling Thomas Cook contact number

It may help to have the following details at hand:

  • Thomas Cook telephone number (see above)
  • Your booking reference number (if you have one)
  • The date of your flight (if you have booked one)
  • Your payment information
  • Your personal information

Popular reasons for calling the Thomas Cook phone number include:

  • Amending travel bookings
  • Finding out flight information
  • Selecting a seat for the flight
  • Making a holiday booking
  • Making a payment
  • Giving feedback and concerns

Frequently Asked Questions

Can I make changes to my booking?

You can make changes to your booking, including changing the flight date or the date of your package holiday, by calling the Thomas Cook customer service number.

Can I cancel my booking?

If you booked your flights with Thomas Cook Airlines, you can cancel your booking by calling the Thomas Cook helpline. Please note that flight-only bookings are 100% non-refundable.
Package holiday

If you wish to cancel a package holiday, please call Thomas Cook customer services as soon as possible. There are cancellation fees, depending on how early you cancel before your departure date.

Will my baby have their own seat on the flight?

Infants are not given their own seats on Thomas Cook flights, and have to sit on their parent’s or guardian’s lap.

If you want your infant to have their own seat, Thomas Cook recommends that you book a child seat for your baby.

What is ‘API’ and how can I use it?

‘API’ stands for Advanced Passenger Information – this is the personal travel information you can add to your booking details in advance of a flight.

To add API, such as passenger or passport details, go to the Thomas Cook website and log in to your online account. You should be provided with details of recent bookings along with options to update booking information.

Alternatively, you may be able to update your API on the website of the airline carrier that you will be flying with.

How can I check in online for a flight booked with Thomas Cook?

Thomas Cook provides flights with a number of different airlines, including easyJet and Ryanair. The online check-in process for each airline carrier is slightly different.

Find out exactly how to check in online by visiting the Thomas Cook website and searching for ‘Online Check-In’.

If you need any extra help, you can call the Thomas Cook customer service team or get in touch with a customer service representative using the ‘Live Chat’ tool on the website.

Can I pick the seats on my flight?

If your flight is with a Thomas Cook airline, you should be able to choose your seat by logging in to your ‘My Account’ on the Thomas Cook website.

If you are flying with a Thomas Cook airline via a booking made with Flexibletrips, you should be able to choose seats using the ‘Manage My Booking’ link. Customers who have an easyJet flight will be allocated a seat when they check in at the airport.

Unfortunately, if you have a flight with any other airline, you may not be able to pick a seat in advance.

How can I find out which terminal I am flying from?

Information on your flight, including the departure terminal, can usually be found on your boarding pass. In some cases, information may be available on your booking confirmation email.

In general, Thomas Cook flights depart from the main terminal of the airport you are flying from, however, there are exceptions. If you have any doubts or cannot find the terminal information, contact the Thomas Cook customer service team, or the customer service team of the airline carrier that you are flying with.

How much will I be charged for cancelling my Thomas Cook holiday?

Thomas Cook customers will be charged depending on how early they cancel their holiday. In general, the more time in advance you cancel the holiday, the less you will be charged.

At the time of writing, customers can expect to be charged the full cost of the holiday if they cancel in the fortnight before their departure date. And, at the moment, if customers cancel approximately three months before their departure date, they may only lose their deposit.

Of course, the exact charges and time frames may change, and customers should check the terms and conditions of their booking confirmation to find out the exact charge of cancellation.

What is the ‘24-Hour Hotel Satisfaction Promise’ and does my booking have it?

The ‘24-Hour Hotel Satisfaction Promise’ is a guarantee made on hundreds of Thomas Cook properties. If your hotel is covered by the 24-Hour Hotel Satisfaction Promise, Thomas Cook should guarantee a solution if your hotel is not as described or if it is not up to expected standards.

To take advantage of the guarantee, customers need to contact Thomas Cook upon arrival at their hotel and report the problem. Thomas Cook should then provide an alternative, such as another hotel, a flight back home and a refund of your holiday, or a voucher for a future holiday. Call the Thomas Cook number above to speak with a representative.

The company intends to have provided a solution within 24 hours of the problem being reported.

Keep in mind, not all Thomas Cook properties have the 24-Hour Hotel Satisfaction Promise – find out if your booking has the guarantee by checking your booking confirmation details or by contacting the Thomas Cook customer service team.

When should I pay the final balance for my Thomas Cook holiday?

The final balance for Thomas Cook holidays is currently requested 14 weeks before the departure date. Keep in mind, final balance payment dates could vary.

Please check your booking confirmation or contact the Thomas Cook customer service team to confirm when your final balance needs to be paid.

How can I pay for my Thomas Cook holiday?

Thomas Cook provides a number of different payment method options, including online, over the phone and in-store.

If you choose to pay online or over the phone, you should be able to use Amex, Maestro, Mastercard credit or debit cards, Visa debit or Electron cards, or Worldwide Travel Vouchers.

If you decide to pay at a Thomas Cook store, you should be able to pay with Amex, BACS, cash, CHAPS, International Maestro, Maestro, Mastercard credit or debit cards, Travel Bonds, Visa debit or Electron cards, or Worldwide Travel Vouchers.

Keep in mind, there may be charges for using certain payment methods.

About Thomas Cook

Thomas Cook is the second largest travel company in Europe, with around 23 million customers per year.

Thomas Cook offers a wide range of services including:
• Flights to 60 destinations worldwide
• All-inclusive and package holidays
• Cruise holidays
• Hotel bookings

History

The story of the company goes back to the 1800s, when Thomas Cook, an English businessman, came up with the idea of organizing trips for locals to visit other cities.

His first excursion in 1841 was a one-day trip by train for 500 people, from the city of Leicester to Loughborough, costing one shilling each.

Europe

He organised trips around the UK by rail and steamer, before organising the company’s first continental tour of Europe in 1855.

Worldwide

The firm then began conducting trips further afield, with trips to America, Egypt and Palestine.

His son became his business partner in 1871, leading the company to change its name to Thomas Cook & Son. By 1919, the company had become the first travel agency to offer leisure trips by air.

Nationalisation and privatisation

In 1948, the company was bought by the British Transport Holding Company, and remained state-owned until it was re-privatised in 1972.
Thomas Cook was bought by C&N Touristic AG in 2001, and became known as Thomas Cook AG. It merged with MyTravel Group plc in 2007, forming Thomas Cook Group plc.

In 2011, The Co-Operative Group and The Midlands Co-operative society merged their UK high street travel and foreign exchange businesses with those of Thomas Cook.
Address

Thomas Cook Customer Relations Department

Thomas Cook
Coningsby Road
Peterborough
PE3 8SB

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