What is the best customer service number for Thomas Cook?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

You can call Thomas Cook customer services for support on a wide range of topics related to your Thomas Cook flights or holiday.

Before calling Thomas Cook contact number

It may help to have the following details at hand:
• Thomas Cook telephone number (see above)
• Your booking reference number (if you have one)
• The date of your flight (if you have booked one)
• Your payment information
• Your personal information

Popular reasons for calling the Thomas Cook phone number include:
• Amending travel bookings
• Finding out flight information
• Selecting a seat for the flight
• Making a holiday booking
• Making a payment
• Giving feedback and concerns

Frequently Asked Questions

Can I make changes to my booking?

You can make changes to your booking, including changing the flight date or the date of your package holiday, by calling the Thomas Cook customer service number.

Can I cancel my booking?

If you booked your flights with Thomas Cook Airlines, you can cancel your booking by calling the Thomas Cook helpline. Please note that flight-only bookings are 100% non-refundable.
Package holiday

If you wish to cancel a package holiday, please call Thomas Cook customer services as soon as possible. There are cancellation fees, depending on how early you cancel before your departure date.

Will my baby have their own seat on the flight?

Infants are not given their own seats on Thomas Cook flights, and have to sit on their parent’s or guardian’s lap.

If you want your infant to have their own seat, Thomas Cook recommends that you book a child seat for your baby.

About Thomas Cook

Thomas Cook is the second largest travel company in Europe, with around 23 million customers per year.

Thomas Cook offers a wide range of services including:
• Flights to 60 destinations worldwide
• All-inclusive and package holidays
• Cruise holidays
• Hotel bookings


The story of the company goes back to the 1800s, when Thomas Cook, an English businessman, came up with the idea of organizing trips for locals to visit other cities.

His first excursion in 1841 was a one-day trip by train for 500 people, from the city of Leicester to Loughborough, costing one shilling each.


He organised trips around the UK by rail and steamer, before organising the company’s first continental tour of Europe in 1855.


The firm then began conducting trips further afield, with trips to America, Egypt and Palestine.

His son became his business partner in 1871, leading the company to change its name to Thomas Cook & Son. By 1919, the company had become the first travel agency to offer leisure trips by air.

Nationalisation and privatisation

In 1948, the company was bought by the British Transport Holding Company, and remained state-owned until it was re-privatised in 1972.
Thomas Cook was bought by C&N Touristic AG in 2001, and became known as Thomas Cook AG. It merged with MyTravel Group plc in 2007, forming Thomas Cook Group plc.

In 2011, The Co-Operative Group and The Midlands Co-operative society merged their UK high street travel and foreign exchange businesses with those of Thomas Cook.

Thomas Cook Customer Relations Department

Thomas Cook
Coningsby Road

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