What is the best customer service number for Ticketmaster?

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Ticketmaster is both an agent and promoter based in California, USA. The company operates globally, and has merged with or acquired several other similar companies, including the UK-native ‘getmein.com’ in 2010.

Ticketmaster has been in operation since the mid 1970s, and today is a world-famous specialist in gig and event ticket sales, as well as venue and event promotion and marketing.

How to contact Ticketmaster

Ticketmaster has an excellent customer service telephone line, which operates for over 15 hours per day, every day. From Monday to Sunday, the Ticketmaster customer service number opens at 8:30AM and doesn’t close until 11:30PM. Bear in mind that this doesn’t apply to public or national holidays, and for specific events which require a large amount of service support there may be dedicated lines set up which will have different opening hours.

For most enquiries however, the Ticketmaster phone number above is a very effective option when you need to call Ticketmaster.

Things to remember

Be Prepared

Ensure that when you contact Ticketmaster you have all the information related to your enquiry, which means that if you booked via the internet you have your order number and confirmation on hand, as well as details of when the event you’re attending is, and when. The more detail you have to give to your Ticketmaster customer services operative, the more effectively they can assist you.

Listen Closely

There may be a short wait while you are connected to a customer service operative, and you should avoid hanging up or you may lose your place in the queue. It’s also worth keeping in mind that there will be a voice messaging system.

Listening to the options when you call the Ticketmaster contact number and following their instructions will help save time and answer your query as quickly as possible.

Ticketmaster FAQ

When should I contact Ticketmaster’s customer service line?

There are many instances when you should call the Ticketmaster helpline. This might include altering the ticket details you’ve already submitted, or changing your address. You can also request a refund, place orders, or ask for extra information on your account or purchases.

I want to cancel my tickets and get a refund?

It’s only possible to get a full refund for your tickets if the event that you’re attending has been cancelled by the organiser, otherwise they are non-refundable. There are other options though, including a website for reselling tickets that’s operated by Ticketmaster. This can be a way of recouping the expense of the tickets in the case that you are unable to attend the event.

I don’t have my tickets – where are they?

This is a common question, but it can often take longer than many people expect. You will receive your ticket at least 5 days before the event that you’ve purchased it for. If it’s closer to the event than five days and you have still yet to receive your tickets, it may be time to contact support at the Ticketmaster number above.

What happens if an event on Ticketmaster is rescheduled or cancelled?

As soon as Ticketmaster hears about a change or cancellation to an event, they will try to contact customers that have bought tickets via phone or email. In the case of a cancellation, Ticketmaster will usually try to automatically refund the cost of the ticket into your account. If you have additional questions about your event call the Ticketmaster telephone number on this page.

What happens if an event is postponed?

If an event you have bought a ticket for is postponed, you can choose to request a refund or hold on to your ticket until further notice. If you decide to keep hold of your ticket, Ticketmaster should contact you when the event is reorganised and a new date is announced – your ticket should still be valid for the rescheduled event.

What happens if I can’t make it to a rescheduled event?

If an event that you have bought a ticket for is rescheduled and you can’t make it on the new date, Ticketmaster may be able to refund the price of the ticket. If you already have the ticket, you may need to return it to Ticketmaster in order to receive a refund. In some cases, there may also be a deadline for ticket returns. Call the Ticketmaster telephone number to discuss your situation.

Can I return a ticket bought from Ticketmaster without a reason?

No. Unfortunately, Ticketmaster will only refund tickets for events that have been postponed, rescheduled or cancelled. If you change your mind about an event or can’t make it anymore, you won’t be able to request a refund.

However, you may be able to list your ticket on the Ticketmaster Resale website in order to try to sell the ticket on.

How can I return a TicketFast ticket received by email?

There’s no need to return TicketFast tickets received by email. Simply contact Ticketmaster to cancel your ticket and the company will cancel the barcode associated with your ticket.

How can I get a refund if the credit/debit card I paid with has expired?

Ticketmaster only issues refunds to the same card that was used to pay for the ticket. If your card has expired but you have been sent a replacement card for the same bank account, the money should be refunded as usual.

However, if the bank account has been closed, you may have to contact your bank in order to transfer the funds to your new account.

How long will it take to receive my refund?

At the time of writing, it could take up to 15 days from the day that you requested the refund until you see the refunded money in your account. If you cannot see the refunded money in your account after this amount of time, contact the Ticketmaster support team.

Why haven’t I been refunded the full amount I paid?

If you have requested a refund from Ticketmaster, you will likely be refunded the face value of the ticket bought along with the service fee. However, the ‘Processing Fee’ for Ticketmaster events may not be refunded, even in the case of a rescheduled or cancelled event.

The Processing Fee covers the administration costs of your ticket order, including the cost of printing and sending your ticket.

I’ve lost the card I paid for my ticket with – can I still collect it?

Yes. If you will be receiving your ticket via collection, you will usually need to have the card that you paid with to hand. However, if you lose the card, you can take some form of photo ID along with a recent statement from your card issuer instead.

Keep in mind, the statement and photo ID will need to show the same name as the one your ticket was booked with. If you have a unique circumstance call the Ticket Master number for further guidance.

Can someone else pick up my ticket via box office collection?

Possibly. Some venues will allow someone else to pick up your ticket, but it’s worth contacting the customer service team at the venue to find out if it’s possible.

In general, the individual picking up the ticket will need to have photo ID and a ‘Letter of Authorisation’ from you.

The Letter of Authorisation needs to include a number of pieces of information about you and the booking itself, along with your signature. Customers can find a template of the Letter of Authorisation on the Ticketmaster website.

What is ‘TicketFast’ and how can I use it?

‘TicketFast’ is a service that allows Ticketmaster customers to receive their tickets via email. With TicketFast, customers do not need to collect their tickets or wait for them to be posted, they can simply print them out at home and use them to enter the event without having to queue at the box office.

Why do I get an error message when I try to download my TicketFast ticket?

If you are receiving an error message when trying to download your TicketFast ticket, it may be because some details of the event still need to be finalised. However, if your ticket is still not available the week before the event, you should contact the Ticket Master contact number and speak with the customer service team.

What should I do if my ticket is stolen?

If your ticket is stolen, you should call the Ticket Master phone number as soon as you can with as much information about the Ticketmaster booking as possible. If the theft has been reported, you should also state the ‘Crime Reference Number’ that you were given at the police station.

Have a better contact number for Ticketmaster?