What is the best helpline number for TV Licence?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

You can call TV Licence customer services for help and information about TV licences in the UK.

Before calling the TV Licence contact number

It may help to have the following ready:

  • Your address details, including your postcode
  • Your payment information
  • Your TV licence number

Popular reasons for calling the TV Licence phone number include:

  • Making a payment
  • Applying for a payment card (cash plan)
  • Discussing problems affording payment
  • Registering a change of address

TV Licence FAQ

I’m finding it difficult to afford payments, what should I do?

If you are struggling to pay for your TV licence, don’t hesitate to call the TV Licence telephone number listed above to speak with a representative, who can work with you to find a solution.

There are a number of payment options that may help:

Payment Plan:

TV licensing can arrange a payment plan that suits your needs, for example, by scheduling payment dates for around the same time that you would receive your salary or benefit payments.

Direct Debit:

If you choose to pay by Direct Debit, payments will be taken from your bank account on set dates, meaning that you will not have to worry about forgetting to make a payment. It can also help to spread out the cost of the payment.

Payment card:

You can apply for a TV Licensing payment card, which lets you make weekly or fortnightly cash payments at a payment point, to help you to spread out the cost of your TV licence.

I’m moving house, what should I do?

When you move house, your old TV licence won’t automatically be valid for your new address. You will need to inform TV Licensing of your move, so that they can update your address details and re-issue a TV licence that is valid for your new home.

I’ve just paid for my TV licence, but have received a letter saying that my address is unlicenced. What should I do?

If you have received a letter saying that your address is unlicenced, but you have recently purchased your TV licence, the letter may have been sent before you paid, and only just reached you now.

TV Licensing states that, in this case, you don’t need to reply to the letter, or do anything else.

If you wish, you can contact TV Licence customer services to see how much time you have left before your TV licence expires.

When do I need a TV licence?

You will usually need a TV licence for watching any form of live television. If you do not download, stream or watch live television from any device in your home, you should not need a TV licence.

For example, if you have a television set in your home but you only use it for gaming, watching DVDs, on demand services or subscription services, such as an Amazon subscription, Catch-Up TV, Netflix or Now TV, you may not need a TV licence.

However, if you watch live television in any way, such as via Amazon, Apple, BBC iPlayer, BT TV, Freesat, Freeview, Roku, Sky, Virgin Media or YouView, you will likely need to purchase a TV licence.

Furthermore, if you watch or download any programmes from BBC iPlayer, live or not, you will need to purchase a TV licence.

Keep in mind, you will still need a TV licence if you watch live television on a device other than a TV. For example, you may still need to purchase a TV licence even if you only watch television on a Blu-ray recorder, computer, digital box, DVD player, games console, mobile phone, laptop, tablet or VHS player.

Do I need a TV licence to watch live television away from home?

Yes. If you watch live television on a portable device outside of the home, you will still need a TV licence to do so. However, in most cases, your normal TV licence should cover you in these situations.

However, if you watch live TV on a portable device at another address while the device is plugged into the mains, the address will need to be covered by its own TV licence.

Do I need a TV licence to watch programmes broadcast from outside of the UK?

Yes. It doesn’t matter where programmes are broadcast from – if you are watching the show live, you will need to purchase a TV licence.

I’m a student – do I need a TV licence?

Yes. Students also need to have a TV licence to watch live TV.

If you have a common room in your Halls if Residence that shows live television, this will likely have a TV licence arranged by the university. However, the TV licence acquired by the university will not necessarily cover you for watching live television in your own room.

If you would like to watch live television in your room, you will need to purchase your own TV licence.

In some cases, you may be covered by your parents’ or guardians’ TV licence. For example, if you watch TV on a portable device that is powered by its own batteries, you may be covered by your guardians’ licence. However, if you plug the portable device into the mains while watching live TV, you will need a TV licence for your student address.

I don’t need a TV licence – what should I do?

If you do not watch any form of live TV or any content on BBC iPlayer, you can inform the TV licence authorities online or over the phone. To declare that you don’t need a TV licence online, simply go to the ‘No Licence Needed’ page on the TV Licensing website, fill in the relevant information and submit the online form.

What happens if I watch live television without a TV licence?

If you watch live television without a licence, you could be subject to a fine. At the time of writing, individuals could be fined up to £2,000 for watching TV without a licence.

I’m moving home – will my TV licence be transferred to my new address?

No. Your TV licence will not be automatically transferred when you move house, you will need to update your TV licence account in order for the licence to move with you. To do this, simply log in to your account on the official TV Licensing website and change you address.

Please note: You may need your TV licence number to make any changes to your account. If you are experiencing issues call the TV Licence customer service number on this page.

How can I purchase a TV licence?

You can purchase a new TV licence or renew an old one on the TV Licensing website. Simply go to the ‘Pay for Your TV Licence’ page and choose ‘Renew’ or ‘New Licence’. You can also buy a TV licence at a registered PayPoint, many of which can be found at local convenience stores, newsagents and supermarkets.

What options do I have for paying for my TV licence?

There are a number of different ways to pay for a TV licence, including by BACS electronic transfer, cheque, credit or debit card, direct debit, postal order, TV licensing payment card or TV licensing savings card. You can also choose to pay for your licence in instalments that suit you, such as weekly, monthly, quarterly or yearly.

How can I find out when my TV licence expires?

A TV licence will usually last for one year, though there are some exceptions. To find out the exact date that your licence expires, check the TV licence documentation that you received when you purchased the licence, or log in to your account on the TV Licensing website.

Where can I find my TV Licence Number?

Your TV Licence Number can usually be found on any letters or emails sent to you from the TV Licensing company as well as on your TV licence documentation. If you pay for your TV licence by direct debit, you may also be able to find your TV Licence Number on your bank statement.

Will my TV Licence Number stay the same after renewal?

Possibly. In most cases, when you renew your licence, the TV Licence Number should stay the same. However, if the number changes, you will simply need to quote the new number instead of the old one whenever you contact the TV Licensing team.

About TV Licensing

The British Broadcasting Corporation (BBC) subcontracts companies to manage all aspects of the TV licence fee, under the TV Licensing trademark.
There are currently 25.5 million active TV licences. The proceeds of the fee are used to fund BBC radio, television and online services.

Becoming a customer

If you live in the UK, you are required by law to have a TV licence for households that watch or record live TV broadcasts.
Under new rules, a TV licence is also required if you use the on-demand programme services on the BBC’s online iPlayer.

History

Radio

Under the 1904 Wireless Telegraphy Act, The General Post Office (GPO) was given powers to start charging fees for issuing a licence for using a radio. By 1920, the GPO had set up a number of stations that made general broadcasts.

British Broadcasting Company

The GPO oversaw the establishment of the British Broadcasting Company in 1922, which broadcast programmes that were produced by radio manufacturers to provide content for their customers.

Nationalisation

During 1927, the British Broadcasting Company became the state-owned British Broadcasting Corporation (BBC), and the GPO dedicated nearly all of the licence fee to financing the BBC’s services.

Television

The BBC Television service was launched in 1936. It did not require a separate licence if you had a radio licence, until 1946, after the Second World War, when the BBC resumed its transmission of TV broadcasts.

Prices

The first TV licence for black-and-white television cost £2 in 1946. In 1968, a licence for colour TV was introduced at £10. The current price for a TV licence in 2017 is £145.50.

Postal Address

Customer Relations
TV Licensing
Darlington
DL98 1TL

Have a better contact number for TV Licence?

Contents