What is the best helpline number for TV Licence?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

You can call TV Licence customer services for help and information about TV licences in the UK.

Before calling the TV Licence contact number

It may help to have the following ready:
◦ Your address details, including your postcode
◦ Your payment information
◦ Your TV licence number

Popular reasons for calling the TV Licence phone number include:
◦ Making a payment
◦ Applying for a payment card (cash plan)
◦ Discussing problems affording payment
◦ Registering a change of address

Frequently asked questions

I’m finding it difficult to afford payments, what should I do?

If you are struggling to pay for your TV licence, don’t hesitate to call the TV Licence telephone number listed above to speak with a representative, who can work with you to find a solution.

There are a number of payment options that may help:

Payment Plan:
TV licensing can arrange a payment plan that suits your needs, for example, by scheduling payment dates for around the same time that you would receive your salary or benefit payments.

Direct Debit:
If you choose to pay by Direct Debit, payments will be taken from your bank account on set dates, meaning that you will not have to worry about forgetting to make a payment. It can also help to spread out the cost of the payment.

Payment card:
You can apply for a TV Licensing payment card, which lets you make weekly or fortnightly cash payments at a payment point, to help you to spread out the cost of your TV licence.

I’m moving house, what should I do?

When you move house, your old TV licence won’t automatically be valid for your new address. You will need to inform TV Licensing of your move, so that they can update your address details and re-issue a TV licence that is valid for your new home.

I’ve just paid for my TV licence, but have received a letter saying that my address is unlicenced. What should I do?

If you have received a letter saying that your address is unlicenced, but you have recently purchased your TV licence, the letter may have been sent before you paid, and only just reached you now.

TV Licensing states that, in this case, you don’t need to reply to the letter, or do anything else.

If you wish, you can contact TV Licence customer services to see how much time you have left before your TV licence expires.

About TV Licensing

The British Broadcasting Corporation (BBC) subcontracts companies to manage all aspects of the TV licence fee, under the TV Licensing trademark.
There are currently 25.5 million active TV licences. The proceeds of the fee are used to fund BBC radio, television and online services.

Becoming a customer

If you live in the UK, you are required by law to have a TV licence for households that watch or record live TV broadcasts.
Under new rules, a TV licence is also required if you use the on-demand programme services on the BBC’s online iPlayer.

History

Radio
Under the 1904 Wireless Telegraphy Act, The General Post Office (GPO) was given powers to start charging fees for issuing a licence for using a radio. By 1920, the GPO had set up a number of stations that made general broadcasts.

British Broadcasting Company
The GPO oversaw the establishment of the British Broadcasting Company in 1922, which broadcast programmes that were produced by radio manufacturers to provide content for their customers.

Nationalisation
During 1927, the British Broadcasting Company became the state-owned British Broadcasting Corporation (BBC), and the GPO dedicated nearly all of the licence fee to financing the BBC’s services.

Television
The BBC Television service was launched in 1936. It did not require a separate licence if you had a radio licence, until 1946, after the Second World War, when the BBC resumed its transmission of TV broadcasts.

Prices
The first TV licence for black-and-white television cost £2 in 1946. In 1968, a licence for colour TV was introduced at £10. The current price for a TV licence in 2017 is £145.50.

Postal Address

Customer Relations
TV Licensing
Darlington
DL98 1TL

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