What is the best helpline number for Universal Credit?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Universal Credit was introduced in 2013. It superseded and replaced six different UK benefits. Jobseeker’s Allowance, Housing Benefit, Working Tax Credit, Child Tax Credit, Employment and Support Allowance, and Income Support have all been replaced with Universal Credit. It is one of the largest reforms introduced under the Welfare Reform Act, which came into place in 2012.

Universal Credit is essentially a monthly payment that you receive when you are not working or when you are working and on a low income.

How to Contact Universal Credit Helpline

Universal Credit have a customer service line, which is operational from 8:30AM to 6PM from Monday to Friday. It is closed on Saturdays and Sundays, and closed on public and bank holidays.

Things to Remember When You Call Universal Credit Contact Number

  • When you call, if you are on existing benefits which have been replaced by Universal Credit, make sure you have information and details of the payments or benefits you were receiving. As well as this, you may need identity documents and details of yours and your partner’s current employment situation and income.
  • Before calling the Universal Credit number, if you’ve registered for Universal Credit, remember that there is a one calendar month assessment period before you can receive your payment, so if you feel that your payment is late or hasn’t arrived, remember to factor this, plus a 7 day waiting period, into your calculations before contacting the Universal Credit phone number.


When will I receive my Universal Credit payment?

Once you make a claim, there is a 7 day waiting period. The 7th day after you make your claim is the date that you’ll receive your UC payment, which is paid in arrears. However, you will also be subject to a one month assessment period. This means that your first payment will come after 7 days, plus one calendar month. It can take up to six weeks to receive your first UC payment.

When does the seven day waiting period not apply?

There are a number of circumstances when this doesn’t apply, including if you’re terminally ill, ‘vulnerable’ (e.g. a victim of domestic abuse) or moving on to Universal Credit from a different benefit that is being retired. For other circumstances, either look online or you can contact Universal Credit customer service line if you have unique circumstances to discuss.

How much is a universal credit payment?

This depends on several different factors. There is a ‘standard’ allowance for Universal Credit, but then this alters depending on other elements, such as whether you have dependents, are a carer, or have disabled children or a disabled adult whom you look after.

Universal credit is also altered depending on how much you have in savings, and how much money you are earning if you are currently working. Above the earnings allowance, your payment will decrease by a certain amount for each £1 you earn. Likewise, if you have savings above a certain limit, your UC payment will alter. At the upper bounds, if you have savings of over £16,000, you will not be eligible for any form of universal credit.

To find out more about Universal Credit, and what you are entitled to depending on your situation, you can either go online to the Universal Credit website, or call the Universal Credit telephone number with any enquiries that you can’t find an answer to.

Have a better contact number for Universal Credit?