What is the best customer service number for Virgin Media?
*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.
If you have a subscription with Virgin Media and are unsure about which number you need to call to resolve a problem, then you are not alone. There are thousands of people who spend hours searching for the right contact number for Virgin Media when they need a technical issue resolved or they want to sort out their billing issues. Luckily, there are a number of websites that can help with this as they provide the numbers that you need.
There is an endless list of reasons why you would need to call the Virgin Media customer services department. One of the reasons could be that you have already spoken to someone about the problem, but nothing has changed or the resolution has gone back to being a problem.
There are some common reasons why you might need to call customer services and they include:
• Being unhappy with the service that has been provided
• Resolve an issue or leave feedback regarding a resolution
• Noticing an error on your bill
• Wanting to sign up to Virgin Media services
• Cancel your existing services
• General questions about the services
• Make a payment for a bill
• Needing help with your Virgin Media account
• Update your personal information
The majority of people who need to contact Virgin Media will do so over the phone as this allows you to securely share the personal information you need to. This is also generally the fastest method if you want to have a quick resolution to your problems. A lot of customers find that they waste a lot of time waiting for customers services to respond to their emails.
By making a quick call to the Virgin Media customer services you will be able to get help in a timely manner. This will save you from feeling frustrated and disappointed in the service.
About Virgin Media
Over the past few years, the UK-based Virgin Media has grown at an astonishing rate. This company is now the primary competition to BT and it offers both business and personal customers UK landlines, broadband internet, television services and mobile phone services. Virgin Media’s primary selling point is the fact that they were the first company in the UK to offer all four services to their customers in a single contract. This has saved many people the hassle of having to sign up to a number of different contracts with different providers.
The Virgin Media helpline takes customer service very seriously which is why you will be able to easily get the help that you need. However, it can sometimes take too long to search online for the correct number that you need to call to have all of your concerns addressed. This is due to the different sections of the customer service department having separate numbers.
Top Tips For Contacting Virgin Media Customer Service
This company is very good at responding to your issues, however, you need to try and remain calm. The person trying to help you is doing the best that they can and getting angry may make the problem seem worse. As Virgin Media has a lot of customers there are times of the day when the lines may become very busy and you will have to wait to talk to an agent. To make this slightly less frustrating try calling outside of peak times and have all of your information on hand.
Answers to Common Virgin Media Support Questions
Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster. We are in no way connected to or represent Virgin Media. All information has been publicly sourced from the internet and we cannot guarantee the accuracy of information.
How can I manage my Virgin Mobile account?
There are a number of options for Virgin Mobile customers to manage their accounts. Virgin offers their customers the options of Pay Monthly or Pay As You Go contracts. Whichever type of contract you have, you can manage your account with your online Virgin account.
Set up an online Virgin account simply by going to the Virgin website and signing up. Once you are registered, you may be able to manage your billing preferences, payments and phone allowance or usage online. You may also be able to change your mobile’s settings via your online account, including parental controls, roaming settings and direct debits. Customers with an online Virgin account can download the Virgin ‘My Account’ app to manage their mobile account more easily.
Why have I been charged for receiving my bill via post?
Virgin charges for mobile paper bills. However, you can change whether you receive paper bills on your online account settings. If you turn the paper billing option off, you may receive a free eBill instead. Virgin’s online eBills often provide more detailed information of your billing than their paper bills. However, if you would prefer to see the paper bill format without being charged, you can do so by downloading the PDF version of your bill from your account.
I’ve recently got a Virgin Hub – where can I find my WiFi username and password?
Your WiFi username and password may be in a different place depending on what model hub you have. In most cases, your WiFi log in details can be found on a small information panel on the back or bottom of the hub. If you can’t find the information panel in either of these places, you may be able to find the exact location of your model’s WiFi log in information by searching the Virgin website.
How can I change my hub’s WiFi password from the one on the box?
You can change your WiFi password to something more memorable by searching for your hub model on the Virgin website and following the link to ‘Change Your Virgin Media Hub’s Wireless Password’. You may then be provided with instructions of how to manually change your WiFi password. Most Virgin hubs may require being connected to your computer with an Ethernet cable and having their advanced settings edited. However, the instructions for each model differ slightly so it’s best to follow the exact instructions that Virgin provides on their website.
Tip: If you forget your new password at a later date, resetting your hub may reset the password to the original one.
How can I set up the parental controls on my Virgin TV?
If you have children that you don’t want to have full access to all television, there are a few different ways to use parental control on your Virgin TV. To make use of the parental control functions, you may need to have your TV PIN to hand. Once you have your TV PIN, you may be able to edit and update your TV settings with your remote control. If you would like to make sure your children can’t make purchase on your Virgin TV, update your settings to ‘Require A Pin To Purchase’. You can use the Parental Controls function to lock specific channels of your choice.
Tip: Most Virgin TV devices have a default PIN of 1234. You change your TV PIN on your TV settings.
I’m moving home – how can I transfer my Virgin services to my new address?
Possibly. Before you can organise to have Virgin’s services at your new home, you need to check if you new address is covered by Virgin. Go to the ‘Moving Home’ page on Virgin’s website and type your new postcode into the box that asks where you are moving to. This function may let you know whether Virgin services are available at your new address. If your new address is eligible, you may be given the option to fill in a form to arrange moving your Virgin services to your new home.
Can I get Virgin Media on the move?
Yes! If you have Virgin TV, you can get the ‘Virgin TV Anywhere’ service. You may be able to access Virgin TV on a number of different devices if you are connected to WiFi. Your Virgin TV box may need to be set to ‘Always On’ or ‘Low Power’ for this service to work.
I can’t locate my details (forgotten password or username), how can I get into my account?
Whenever your start a new account it’s helpful to write down your details in a safe place. From time to time though, we all forget our details or mislay the information. If you’ve done this and you now are having trouble accessing your Virgin Media account, the first stop is to get in touch with the company via telephone or online to reset your password. This can be done simply by dilling out a lost password form.
Can I use my Virgin Mobile phone abroad without extra charges?
This depends on a few months. If you have a fixed-term pay monthly contract which includes a certain amount of airtime, data, or messages, then you should be able to use your phone in many different countries. Virgin offers services in up to 200 separate countries worldwide. That said, you may wish to research additional charges ahead of time, as different nations may incur different price brackets for services.
If you are travelling to Europe, then there may be no additional charges as in 2017 new EU wide legislation required data roaming additional charges to be abolished. Either way, you’ll need to ensure the EU country you’re travelling to is party to this agreement and that it is in force to avoid unexpected additional charges to your bill.
It is also possible that to use your phone abroad you may have to meet some of Virgin Mobile’s criteria, for example that you have a deposit of 50 GBP or more, or that you have been with the company for a certain length of time.
My phone was stolen or lost, what can I do about this?
In the unfortunate event that you’ve had your phone stolen, or lost it somewhere, then there are some steps that you should take immediately, the first of which being to contact Virgin Media and report it stolen. To do this you may need information about the model, where you lost it, and most crucially, the IMEI number of the handset. If you have a criminal incident report from the police then it is worth keeping this with you when you get in contact with the company, and this will need to have been issued by the police in a maximum of 24 hours since the phone was stolen.
Depending on your insurance details, Virgin may be able to help you get a new phone or replacement handset, but it depends wholly on whether your insurance situation covers this. If you’re not sure whether or not you have insurance, you might wish to find out by talking to Virgin Media.
I am thinking about moving to Virgin Mobile but I want to keep my number, is it possible?
Yes, it’s possible for most major mobile phone networks now to enable their new customers to keep their old number from a different network.
This is important for offering competitiveness and making sure that consumers have a fair choice when looking into the options available to them. To keep your old number when you transfer to Virgin Mobile you’ll need to contact your old network provider and ask them for a code known as a PAC code. This PAC code is a string of digits and numbers that will be valid for a month after you receive it from your old network. You can then make arrangements with Virgin to transfer your mobile phone number to your new tariff and begin your new contract. It is worth remembering that transferring a phone number may take up to 24 hours or in some cases longer, and this means that you may need to ensure you have a backup phone number or an alternate way of letting people contact you while the transfer is processing.
How can I upgrade to a new phone with Virgin Mobile?
This depends on your current contract. If you’re on a fixed term contract and it is due to end soon then you may be able to ask for an early upgrade to a new handset or plan if you renew. Otherwise, it is possible that you will have to pay the extra charges for finishing your contract early which could include paying off the rest of the contract before you’re able to upgrade.
To find out about this you should look into your contract and see what the terms and conditions are of upgrading, or you could talk to a Virgin Mobile representative about your situation. If you’re on a Pay As You Go contract then it’s likely that you may not be able to receive an upgrade, as this is not common this kind of tariff.
Have a better contact number for Virgin Mobile?
- 1 What is the best customer service number for Virgin Media?
- 2 Answers to Common Virgin Media Support Questions
- 2.1 How can I manage my Virgin Mobile account?
- 2.2 Why have I been charged for receiving my bill via post?
- 2.3 I’ve recently got a Virgin Hub – where can I find my WiFi username and password?
- 2.4 How can I change my hub’s WiFi password from the one on the box?
- 2.5 How can I set up the parental controls on my Virgin TV?
- 2.6 I’m moving home – how can I transfer my Virgin services to my new address?
- 2.7 Can I get Virgin Media on the move?
- 2.8 I can’t locate my details (forgotten password or username), how can I get into my account?
- 2.9 Can I use my Virgin Mobile phone abroad without extra charges?
- 2.10 My phone was stolen or lost, what can I do about this?
- 2.11 I am thinking about moving to Virgin Mobile but I want to keep my number, is it possible?
- 2.12 How can I upgrade to a new phone with Virgin Mobile?