What is the best customer service number for Vodafone?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

One of the largest telephone operators in the UK is Vodafone. This is why sometimes the customer service number can be busy 24 hours a day. There’s numerous reasons why customers may want to call the company’s helpline.

Some people may have issues with network errors. Others may have technical difficulties or have an issue with their handsets. These are only a few reasons why people may want to call the Vodafone helpline.

Contacting support at Vodafone is easy and you can reach them at the number provided above. However, you need to connect to the right department and this isn’t always the easiest thing to do. Sometimes you can feel like you’re waiting around forever, and there’s numerous reasons why people have to call the Vodafone customer care number.

Some of the most common reasons to contact Vodafone customer services department includes not being able to get a signal or to complain about the service. Technical problems and questions about billing or payment are other reasons to call Vodafone support. Other reasons include questions about upgrades, reporting loss or theft or if you want to cancel a subscription.

It doesn’t matter what your issue is, you should call the Vodafone contact number above. They will provide you with answers and solutions to whatever issue you are experiencing. The Vodafone UK customer service team are available seven days a week, so call them whenever you need to.

About Vodafone

The company is known for being reliable, which is why it’s a popular choice among consumers. Vodafone offers mobile phone services, which includes monthly contracts and pay as you go, but they also offer internet services. They provide fast fiber optic broadband, which is one of the fastest out there.

Vodafone was one of the first telephone providers to use 4G technology. Also, it is one of the largest companies in Europe, when it comes to the yearly revenue it generates. They offer their services to numerous countries around the world and they are one of the three largest organizations on the London Stock Exchange.

New mobile companies are introduced yearly, but Vodafone has remained one of the best and they have maintained excellence by providing good customer service. Just make sure you have your Vodafone account details ready before you call them because this will mean spending less time waiting around to be asked details about your account.

Also, don’t lose your temper and be patient because some issues may take longer to resolve than others. If you have a Vodafone account or you have any questions regarding the services they offer or you want to buy one of their products, then give the Vodafone number a call today.

Answers to Common Vodafone Customer Service Questions

Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster. We are in no way connected to or represent Vodafone. All information has been publically sourced from the internet and we cannot guarantee the accuracy of information. If you have specific queries you may want to call the Vodafone customer service number on this page and speaking with a customer care specialist.

Is it possible to unlock my Vodafone device to use on another network?

Yes! The first thing you may need to do is request a NUC (Network Unlock Code) from Vodafone. You should receive an email confirming your request and another email with your NUC code. The amount of time it takes to receive your NUC code varies depending on the circumstances, but it could take a number of days. Once you have the code, follow the instructions in the email from Vodafone to unlock your device.

If you have bought a Vodafone device from a third party but are not a Vodafone customer, you may need to prove that the device is yours before Vodafone may unlock it. In many cases, the easiest way to do this is by ordering a free Pay As You Go sim and using it for 30 days. Once you have done this, you may be free to follow the above steps to request a NUC code.

How can I activate my new sim card?

Pay monthly customers shouldn’t have to do anything to activate their sim card but it may take a few hours to start working. If your sim card is still not working after substantial amount of time, you may need to call the Vodafone UK contact number to let them know about the issue.

Pay As You Go customers may need to top up their phone and make a call to a chargeable phone number to activate their sim.

Customers who have ordered a free Pay As You Go sim card online may need to contact the Vodafone UK number to activate the sim for them.

What is the easiest way to top up my phone?

There are various ways to top up your device. Vodafone customers can top up in store, by text, over the phone, by buying a TopUp voucher, on their My Vodafone online account or on the My Vodafone app.

It is also possible to arrange automatic top ups at a frequency that suits you.

How do I check my device’s balance?

Vodafone has a number of different ways for their customers to check their balance. Two of the most popular ways to get balance information are via your My Vodafone online account or the My Vodafone app. Alternatively, depending on your type of contract with Vodafone, you may be able to receive an on-screen balance confirmation immediately just by dialling a number.

The current phone numbers for these services can be found on their website or by contacting the Vodafone phone number on this page.

I can’t use the internet or send picture messages, what should I do?

If you’re having issues trying to send picture messages or use the internet on you Vodafone device, it may be because your settings need updating. In some cases, you can fix the issue from the comfort of your own home.

You may usually be required to send a text to Vodafone or manually update your own phone settings. We recommend heading to the Vodafone website to find the latest advice on updating your settings. If you still cannot resolve the issues call the customer service department at the Vodafone contact number UK.

Is there a way to turn off content control on my device?

Yes! To stop the barring of certain types of content, you may need to long into your My Vodafone account online. You may then need navigate through the menu bar options until you find the ‘age-restricted content bar’ section. Once you have found this, you may be able to turn the content barring function on or off by confirming your date of birth and payment details.

What should I do if my Vodafone device is lost or stolen?

You should call Vodafone as soon as possible to report that your device has been lost or stolen. It’s also important that you report the incident to the police for insurance purposes. What happens next depends on what kind of contract you have with Vodafone and if you have purchased insurance. You may need to get in contact with Vodafone directly so that they can walk you through the process.

My Vodafone device has been damaged – can I get it repaired?

Possibly. You may need to take the device to your nearest Vodafone shop so that an employee can assess the damage. In some cases, you may be able to send the damaged device for repairs by post rather than visiting a store in person. Before you plan any repairs, you should back up your device contacts list and data.

The cost of repairs depends on a number of factors, including what kind of device you have and whether the damage is covered by your warranty or insurance.

I want to use my mobile phone with Vodafone to set up image messaging, how do I do that?

Setting up Multimedia Messaging or MMS through Vodafone is fairly straightforward and there are several things that you may be able to do to set this up.

The first thing that you may want to try is texting the number 40127 with the three characters WEB. This could be free, and may not cost you any extra money.

Following this, Vodafone should email you further information on the process for signing up to use Multimedia Messaging. However, if this is not successful then you may wish to refer to the guidebook that came with your handset.

Alternatively, you could also talk to Vodafone customer service UK directly in order to find out how to set up MMS messaging with your mobile.

I want to unlock a phone so I can use it with a different provider, how do I do it?

If you want to unlock your handset, which is currently locked to Vodafone, then there are a few steps that you will have to follow.

The first thing that you will need to do is contact Vodafone either online or over the phone on their customer service contact number and then ask them for something known as an NUC, which stands for a Network Unlocking Code.

After you have applied to unlock your phone using the NUC, there will be a waiting period of up to forty-eight hours, but you should receive confirmation of the application from Vodafone, usually via email.

It is important to remember that in some cases, Vodafone may have to contact the manufacturer in order to obtain the Network Unlocking Code. If this is the case then you may have a delay of up to ten working days before receiving your NUC.

If you use an iPhone or an Apple product of some description then the unlocking will be done for you, and you will receive a notification of it by email. After that, you may need to reset your handset and re-synchronise your mobile phone with iTunes, iCloud, and other Apple services.

Otherwise, when you receive the NUC code, you will be asked to enter it or to follow some other instructions to help you unlock the phone successfully.

To unlock the phone it must have been used continuously for a period of a minimum of thirty days.

Does it cost money to unlock my phone?

This depends on the package that you have. Normally, if you are a regular consumer then the service will not incur any financial charge.

These changes if you are a business customer, as for business customers Vodafone may incorporate a charge to cover the unlocking process. In this case, you’d need to contact Vodafone’s Business Customer Services.

If the phone belongs to your company or your organisation, including a government organization, you may need to contact the relevant communications or information technology department in order to let them know that you wish to unlock the handset and to make sure it complies with their internal policies.

How do I use my Vodafone SIM card in a handset locked to a different provider?

If you have a Vodafone SIM card that you wish to use in a device that is locked to another United-Kingdom based mobile network, you will need to contact the network that has locked the handset or sold the handset in order to unlock it.

It is not possible in this case for the SIM provider to provide assistance in unlocking the handset.

Can I unlock my SIM Card?

Yes, it is possible to unlock a SIM card. To do this, you need to follow similar steps to unlocking your phone, but instead of getting a mobile unlock code, you must request a PIN unlock key, also known as a PUK.

To start the process call the Vodafone customer care number UK and talk with a helpline specialist.

How can I transfer my number from another network to Vodafone?

If you want to move to Vodafone but you wish to keep your current mobile number, then this may be possible. To do so, you will first need to contact your old mobile network provider and ask them for a special kind of code used to switch mobile numbers, this is called a PAC code.

The PAC code is issued and then given to the new network provider to help them transfer your number over. PAC stands for Porting Authorization Code.

How can I make sure my new SIM is active?

Usually when you receive a new SIM card or purchase a new SIM card from a mobile provider, then it will be already activated and all you should need to do in theory is insert it into your handset. You may want to make sure that your handset is switched off when you do this.

You should keep in mind that a new SIM card may take some time before it can establish a proper connection to the network service. If it’s been more than twelve hours since you inserted the SIM into the handset and you are still not receiving network service then you may wish to get in contact with Vodafone customer service UK.

This applies to all customers who are on a pay-monthly contract.

If you’re on Pay As You Go (PAYG) then before your SIM card is usable you may need to add credit to your account by buying a voucher and applying it to your handset and your account. Following that you will need to make a phone call and then from that points onwards it should be usable and connected to the network.

My old SIM doesn’t fit my new phone, what should I do?

It might be the case that your current SIM is an older version SIM, which tends to be larger than the new micro sims which are used in most modern phones, particularly in high end Samsung phones and of course in Apple iPhones.

In order to get a new micro sim you may need to swap your number to a new SIM card, by contacting your network. This will allow you to get a new modern SIM while retaining your current mobile phone number.

I want to check how much data / how many minutes I have left, how can I do that?

There are many ways that you may be able to check your balance with Vodafone. If you are a contract customer and pay by the month, then you might wish to download the Vodafone app or My Vodafone app, which allows you to take a look at your balance and remaining credit or allowances at the touch of a button.

You can also do this by logging onto the internet and accessing the My Vodafone service. By logging into this service, assuming you have previously registered, you should very easily be able to see your remaining balance, bills, and other information about your account and service with Vodafone.

If on the other hand, you are a PAYG, or Pay As You Go customer, then Vodafone suggest that you may see your balance on the screen by dialling the following code: *#1345#. Alternatively, you may contact the Vodafone telephone number using their credit lines to find out your balance.

I bought a phone from a shop that’s locked to Vodafone, can I unlock it?

If this is the case there are two options. Firstly, you might be able to join Vodafone as a customer, provided that they have a package or service that is suited to your needs.

I want to turn off data use / roaming, how can I do that?

It should be straightforward enough to turn off your data so that you can travel worry free without thinking about the possibility of enlarged data bills. The first thing that you may want to do is find a guide to your device, or use the guide that came with your handset. This should have information on how to disable data roaming.

Normally, you could also select settings on your handset, look into any connectivity option, then try and find an option that lets you turn data on or off.

What can I still do with my phone if I turn data off?

If you’ve turned data off then you will not be able to use any services that require the internet, including some apps like WhatsApp, Skype, or any other messenger services.

You won’t be able to use some services such as Facebook unless you are connected to the internet. That said, you will certainly still be able to make phone calls and send text messages, although you may not be able to use iMessage unless you are connected to WiFi.

Normal phone services like calls and texts do not require the internet so if you have data turned off you can still use this. If on the other hand, you turn on airplane mode, then you might not be able to use any of these services.

Can I turn off the content restriction on my handset?

Sometimes, handsets come with a certain restriction on some websites. This is especially useful for young users of mobile phones whose parents or guardians do not want them to access inappropriate material, apps, or other forms of multimedia content.

If you’re over eighteen however, it is possible to remove this restriction. To do so, firstly you will want to sign in to your My Vodafone page. Then, you can select the ‘services’ bar in the main menu, and choose ‘bars and data’.

There should be an option here to either turn on or off the restriction on content. You will need to do some verification, to make sure that you are over eighteen.

This is done by entering personal details including your visa or payment card number, the date on which you were born, and the address information of your home. You might also have to select ‘Pay Now’, although this is a formality and you may not be charged for turning off this service.

Once you have been verified as being over the right age, you should be able to turn the content restriction either on or off.

After changing the status of this restriction however, you might want to wait for up to ten minutes and then turn your device off and then on again, or use the restart function if possible.

It can actually take up to an entire day to take effect, so be aware of this if you can’t access the restricted material or content on your mobile straight away.

Finally, check that you have received a text notification telling you that this restriction has been lifted.

How do I add money to my phone?

There are several different ways that you will be able to add credit to your phone if you are a Pay As You Go customer. The only thing you need to do is select whichever option is most convenient for you and which one you wish to employ.

Firstly, you might choose to top up your account online through Vodafone’s online portal. You can do this either using a debit card, credit card, or any other valid payment card.

This can be a convenient option as you do not have to go anywhere, leave the house, or travel and all that you need is your phone and your payment card.

The second method that you could use, if you have a smartphone, is to use the application called ‘My Vodafone’. This application allows you to keep your payment card details on file, meaning that you don’t have to enter your card number, security code, and any other verification information every time that you wish to top up. The advantage of this again is that it’s quick, easy, and saves time.

Thirdly, you can top up your account simply using your phone by calling Vodafone directly on their credit top-up line, which is accessible by dialing 2345 from your handset. You must be a PAYG customer with a Vodafone SIM and handset in order to do this.

If you want to top-up your phone in a more traditional way, it is also possible to buy a physical voucher from a number of outlets.
Although this has been partially replaced by the other options mentioned above, it is still possible to buy top-up codes, coupons, or vouchers from many stores, including mainstream supermarkets and smaller corner shops. You will need to enter in a code and then press *#1345* to add the purchased credit to your account.

Another method that you may wish to choose is to add credit to your account via text message. Firstly, you will have to call 2345 and register for this service or top up initially using the phone call method.

Following that, the next time that you wish to add credit to your account you may text TOP UP to the same number as previously mentioned, 2345, followed by the amount of money that you wish to add to your account.

You will also need to include the last 4 numbers from your chosen payment card. As an example, if you wanted to add twenty pounds to your account and your payment card ended in 5555, you would text TOP UP 20 5555 to the number 2345.

If none of these options appeal to you, you might wish to set up your Vodafone account to top-up your account through an automatic process. This can happen at intervals determined by you and at an amount determined by you. It could be once per week, once per month, or once every thirty calendar days. To do this, you will need to get in touch with Vodafone.

Finally, you might wish to add credit to your account in a Vodafone store. If you enter a Vodafone store you will find that there are often a number of small centres called ‘Top Up’ kiosks. This is a service that you can complete by yourself.

There are other Top Up places that you can use from day to day, including at automated teller or ATM machines, and at some major retailers like supermarkets.

All of these are convenient methods that you may wish to choose to add financial credit to your Pay As You Go phone with Vodafone.

I have collected Rewards points. How can I exchange them for something?

Firstly, you will need to send an SMS to a designated number, 27822. Alternatively, you may get your rewards code and access the rewards page on Vodafone’s website.

You can enter it there and then do a verification check to confirm your identity. Here, you will be able to see the available rewards that you are eligible for and ones that you might be able to get in the future.

Does Vodafone cover my area?

In order to see what the coverage for Vodafone is like in your own area, you might wish to get in touch with Vodafone to find out. By contacting Vodafone customer care UK, they will be able to find out what the coverage situation is in your area and help you to diagnose if there is a problem in your area.

You can also find out whether there are plans to make the coverage in your area even better over time.

I have a package/contract with Vodafone already, but I want to get a new phone or better plan. How do I do it?

In this circumstance, the best thing to do is get in touch with Vodafone first and foremost.

From here you might be able to discuss your desires or requirements with Vodafone, find out information about how long you have left on your contract, and find out what options are available to you.

In some cases, if you have remaining time on your contract, to upgrade you might be requested to pay the rest of the remaining balance on the contract before you can sign up for a new better package or a cutting-edge handset.

My bill seems incorrect, what should I do?

If you have difficulty with your bill or you are unsure about an item that is on your bill that you’ve received from Vodafone, then you might want to get in touch with the Vodafone customer service number UK in order to query this item.

You should firstly check what the charge should be and see whether you can think of any adequate explanation for it. If you have done this and are still concerned about the item, then ensure you have a copy of your bill and consider contacting the Vodafone UK phone number to speak with customer service.

I’ve just moved to a different bank. How can I make sure Vodafone charges the right account?

If this is the case then it’s possible that you will want to get in touch with the Vodafone number UK at your earliest convenience to update them and ensure that payment is taken from the right account and that you don’t miss a necessary payment.

This is important to do, as otherwise it could affect your relations with Vodafone and affect your service too, as if you continually miss payments you could be at risk of having your service terminated or having fees imposed on you.

For that reason, you might wish to contact Vodafone phone number UK and update them accordingly.

What benefits do I get from being a customer with Vodafone?

If you stay with Vodafone for a long time then you may benefit from a programme that they have especially for Pay As You Go (PAYG) users. When you add credit to your account with Vodafone, you will not only receive the credit but you will also receive some points.

Once you collect enough points, you may be eligible for a number of benefits, including the opportunity to win very desirable prizes.

Does Vodafone have any offers for university students?

Yes, students at universities are in some cases eligible for discounts with Vodafone and on Vodafone services.

How do I qualify for a student discount with Vodafone?

Firstly, to qualify for a student discount with Vodafone you might need to be a member of an approved university or a student registered with a participating university. Once you have signed up, you will have to register and complete a form within around two months (sixty days) from the sign-up date.

You must also have a registered university email address in the United Kingdom, which ends with .ac.uk. Vodafone could also ask you for your Student Number.

Can I sign up for more than one discount package as a student?

No, Vodafone state on their website that you may only sign up for one connection under a student discount package at a time, and so you cannot have more than this.

You must also be a new customer or be transferring from another network. The only exception to this is if you are about to renew your existing contract with Vodafone, at which point you may ask for this discount.

Do I have to sign up using my own name?

Yes, you are not able to sign up for student discounts with Vodafone if you are signing up with another person’s name. It is also not possible to obtain this discount if you are signing up, or currently use Vodafone’s services under your parent’s name.

What is the rate of discount for students?

Vodafone may offer you up to ten percent as a discount on one year (twelve month) and two year (twenty four month) contract plans including handsets, or, you may also receive a similar discount on a SIM only package.

Can I get a student discount on an iPad?

It may also be possible to gain a discount of up to ten percent if you sign up for a tablet package or iPad package. The minimum amount payable for these is a two year contract at a rate of twenty-seven pounds per month.

Does this discount include line rental?

Yes, this student discount offered by Vodafone also includes line rental.

What doesn’t the student discount include?

Many additional services are not included under the student discount. These could include things like additional data packs, downloading certain services such as music, tv, film and video.

It also does not cover handset or mobile phone insurance. You might also receive usage charges and extra charges which are not included.

Can I use this discount with other Vodafone discounts?

No, this is only applicable as a single discount and it may not possible to combine it with other discounts, offers, or special packages offered by Vodafone.

What happens if I have the student discount and then I graduate? Does it stay?

If you have signed up with the student discount from Vodafone, then you will continue to receive the discount until your contract ends or until you change the price plan.

After this, it won’t be possible for you to reapply for the same student discount.

I am a university student but I don’t have a .ac.uk email address, what can I do?

Unfortunately you will be unable to apply for the student discount. One of the requirements by Vodafone is to have an email address which belongs to a United Kingdom educational institution, and so if you do not have this then you cannot get the discount.

How long can I keep the discount?

This discount with Vodafone will last until you alter your price plan or until your contract comes to an end. If you need to change your price plan you could still be eligible to receive the discount but this depends on whether you are still studying or not.

I have another question about the student discount, what should I do?

If the above questions and answers did not answer a specific query that you have about the student discount programme that Vodafone offer to those studying at university in the UK, then you may wish to call the phone number for Vodafone to have them answer your request.

Otherwise, you might wish to search for other information elsewhere.

What additional services does Vodafone offer?

Vodafone offers a number of entertainment packages too that can be combined with your device.

In addition to this, Vodafone also offers insurance to cover your handset. This means that if your mobile phone breaks, is lost, if you drop it, or if it’s stolen, then you can claim back the cost of the handset or receive a replacement handset.

This is an effective way of ensuring that you are not at a loss if something bad happens to your handset.

Another service that Vodafone offers if you have an insurance package is that you will be lent a temporary phone to use while your current handset is being fixed or replaced. This means that you will not have to go through the difficult situation of being without a device for daily use if your phone has been lost, broken, or stolen.

Is Vodafone interested in my old handsets?

Yes, if you have one, or many old handsets in your house you will be pleased to know that Vodafone may be interested in accepting them. Vodafone may in fact offer you some financial compensation for your old handsets, and for that reason you might be able to put the cost up to reduce the price of your new handset if you wish to buy a new phone or set up a new contract.

What is Mobile Broadband?

Vodafone offer a service known as Vodafone Mobile Broadband. This service allows you to use your iPad, tablet, or PC to connect to a network, including your home or company’s network too.

You can use Vodafone Mobile Broadband to do routine tasks like send text messages, surf the internet, use messenger applications, and other applications that require the internet.

Is Vodafone Mobile Broadband safe and secure?

Vodafone uses a network which is as secure as nearly any other GSM service, and data which is sent over the network is often encrypted, making it as secure as possible.

I can’t remember the PIN number for my sim card, how should I deal with this?

In this case you may wish to get in touch with Vodafone customer service to find out the best solution to recover your PIN.

I need to find my PUK code, where can I locate it?

If you are searching for your PUK code for any reason then often the best way to find it out is to call the Vodafone UK telephone number and speak with a customer service representative.

Is it safe for me to use Wi-Fi for things?

Wi-Fi can often be secure or insecure, and this generally relates to what precautions have been taken by the person, people, or organisation who have set up the network.

For example, at a major company or corporation it’s likely that the Wi-Fi network is monitored and has a number of measures taken to secure it, including encryption services and ensuring that no one can collect data transferred over this network.

On the other hand, public WiFi networks, for instance those that you might find in a name brand cafe, or in public transport, or even possibly in a hotel, could be less secure and not have the same level as security.

How can I make my WiFi More secure?

You may be able to do this by changing your username and passwords frequently, turning on encryption services like WPA2 services, and enabling some kind of firewall if you have one available to you.

Public Wi-Fi hotspots are more dangerous, as many do not employ encryption and are therefore more vulnerable to ‘evil twin’ attacks. This is where a fake network is setup to look like the public hotspot, and then used to intercept your details and data.

You should therefore always consider what kinds of personal or sensitive data you transfer over public hotspots.

Will it add a charge to my mobile bill if I connect to a Wi-Fi network?

No, connecting to Wifi does not cause any charges as this uses a different network to your data network. It also won’t affect your balance for mobile data under the terms of your contract.

If on the other hand, you are a Pay As You Go customer and have no remaining credit or data, connecting to a Wi-Fi network will still allow you to use internet services.

However, you should keep in mind that some Wi-Fi networks charge a fee to use them, particularly in some hotels or public spaces. You might have to sign up and purchase a pass to use the Wi-Fi in this situation, and this could potentially show up on your next bill or may require a payment card at the time.

You may wish to investigate carefully the security of these kinds of networks before entering any payment information.

Is Wi-Fi as fast as data?

This depends on a few different things. As an example, if a Wi-Fi network is being used by a large number of people then it is possible that this will slow down the network. In addition, if the connection to the internet is slow then of course the WiFi usage on your device will also be slow.

What is a public Wi-Fi hotspot?

A public Wi-Fi hotspot is a set-up area in which Wi-Fi can be used as long as you are eligible to access the service. In some cases you may be required to pay extra to access a Wi-Fi hotspot.

Where are Wi-Fi hotspots located?

Wi-Fi hotspots are located all over the country in a number of convenient places where people may require internet.

Does Vodafone have any Wi-Fi Hotspots?

Yes, some packages that you might sign up for with Vodafone also include the ability to use Vodafone WiFi hotspots, and hotspots which are partners with Vodafone. This means that if you are out of data or you don’t wish to incur extra charges, then you might be able to connect to one of these hotspots at no additional charge to use internet services.

What brands of phones does Vodafone offer?

Vodafone offer a number of the highest end and latest models of smartphones. As an example, Vodafone offer the Apple iPhone and iPad, two of the most popular handheld devices in the world. The latest iteration is the iPhone 7 and iPhone 7 Red edition, both of which are available with Vodafone.

In addition to this, Vodafone offer handsets from the Korean manufacturer Samsung, including the latest model which is the Samsung S8. Other brands offered by Vodafone include Huawei, who specialise in good value smartphones that use cutting edge technology, as well as Sony’s smartphones, which have a slimline design and excellent entertainment features.

You can also get the most, secure and sturdy Nokia phones, the business-optimised Blackberry, and a range of other special Vodafone handsets too.

How can I get in contact with Vodafone?

There are many ways to get in contact with Vodafone. You might wish to contact customer services through a traditional written letter, through an email sent over the internet, or by contacting them over the telephone.

All of these have different advantages and disadvantages and you should choose the method that is most comfortable to you when considering how to get in contact.

I want to use my Vodafone handset abroad, where can I do that?

Vodafone state that if you have purchased a telephone or handset or other device on a contract after the twelfth of April then you will automatically be able to use something called Vodafone Global Roaming.

One caveat is that you must be registered on one of their applicable plans, which are Red Entertainment, their Essentials plan, or a plan called Red Extra.

This service, Vodafone Global Roaming, is present in over a hundred different places dotted around the globe, including fifty known as ‘roam-free’ and a further sixty known as ‘roam-further’ locations:

  • Albania
  • Austria
  • Azores
  • Belgium
  • Bosnia Herzegovina
  • Bulgaria
  • The Canary Islands
  • Croatia
  • Cyprus
  • The Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • French Guiana
  • Guadeloupe
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hungary
  • Iceland
  • The Isle of Man
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madeira
  • Malta
  • Martinique
  • Mayotte
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Republic of Ireland
  • Reunion
  • Romania
  • San Marino
  • Saint Martin
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • The Vatican

Vodafone state that their ‘roam further’ destinations are as follows:

  • Anguilla
  • Antigua & Barbuda
  • Argentina
  • Aruba
  • Australia
  • Barbados
  • Bermuda
  • Bonaire
  • Brazil
  • British Virgin Islands
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Congo DR
  • Costa Rica
  • Curacao
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Ghana
  • Grenada
  • Guatemala
  • Guyana
  • Haiti
  • Hong Kong
  • India
  • Indonesia
  • Israel
  • Jamaica
  • Japan
  • Kenya
  • Lesotho
  • Mexico
  • Mozambique
  • New Zealand
  • Panama
  • Peru
  • Puerto Rico
  • Qatar
  • Russia
  • Saba
  • Sint Eustatius
  • Sint Maarten
  • Serbia
  • Singapore
  • South Africa
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent
  • Suriname
  • Thailand
  • Trinidad and Tobago
  • Turks and Caicos
  • Uruguay
  • The US Virgin Islands
  • United States of America

It is worth keeping in mind however that your roaming costs may vary if you connect to a network which is intended to be used during travelling. This may be known as a ‘Maritime network’ if you are currently on a boat or cruise ship, and an ‘Aeronautical’ network when you connect whilst on an airplane.

These costs may be higher and may not be included in your mobile data plan with Vodafone. If you have additional queries call the Vodafone contact UK number on this page.

What accessories can I buy from Vodafone’s store?

There are many accessories that you might wish to purchase to go with your handset. Some of the latest ones include smartwatches, such as the Samsung Gear watch.

These function as more than just a watch, and allow you to read emails and messages, use some applications, and of course, check the time.

Moreover, nowadays it is even possible to buy a Virtual Reality headset, allowing you to experience VR simply by using your smartphone and the headset.

You can also buy memory cards to expand the amount of memory in your handset, headphones, cables, and more.

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