What is the best customer service number for Yodel?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Yodel is a delivery company, formed from two former companies (HDNL and DHL). HDNL acquired the competitor DHL and subsequently underwent rebranding, becoming known as Yodel from 2010 onwards.

How to Contact Yodel

The Yodel customer service helpline is in operation six days a week. The line opens at 8:00AM every morning, and doesn’t close until 7PM at night Monday thorugh Firday and on Saturday from 9Am-1:PM. That said, there may also be differences in timings due to public and national holidays.

When to Call the Yodel Contact Number

There are a number of times when you may need to contact Yodel customer services. Often, the most common scenario for contacting the company is to rearrange a delivery time for a package, track a delivery, or process a return. You may also wish to enquire if you’ve received goods that aren’t in good condition or have been damaged, collecting a package that couldn’t be delivered, or you are interested in using Yodel to process a delivery.

Yodel service staff are capable of processing all these requests effectively, and the most efficient way of doing so is contacting the organisation on the above number.

FAQ

I Want to Leave My Parcel with a Neighbour – can I do this?

Yes, provided that the neighbour has a similar postcode and is in the same area, this is a possibility. It is important that your delivery driver knows to do this, and for that reason you may wish to contact customer service and let them know if you didn’t do this when you placed the original order. It’s also sensible to leave a note for your driver indicating who you’d like your parcel to be left with.

I Want to Change Where My Package is Delivered – Is That Possible?

Yes, but this depends on how long ago you placed the order. The first port of call is the seller or organisation in charge of giving the parcel for delivery. If you’re a client or customer, get in contact with whoever your purchased the item from and ask them to change the address. If the item has already been dispatched, you will have to contact customer service at the Yodel phone number above for more information, but it is not certain whether you will be able to change the delivery address.

I Need My Package Collected by Yodel Hasn’t Come – What Should I Do?

It’s important that you follow the information that Yodel gives you about their service. When signing up for the service or arranging the collection/delivery, you should’ve been given a window of times in which Yodel would arrive. If you’ve checked this, and it’s outside of the arranged window, then it may be time to call the Yodel telephone number to get in contact with customer services and rearrange the collection/delivery for a convenient time.

Have a better contact number for Yodel?