Anglian Water is open Monday through Sunday 24 hours a day.

What is the best customer service number for Anglian Water?

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Anglian Water is the largest water company in England and Wales. It goes above and beyond being a utility company to help residents and business people of the UK to use and recycle water and provides then with relevant resources to control water usage and lessen the need for emergency plumbing.

Look up the appropriate customer service number for your area or the area you need service in (especially if you are planning to relocate). Make sure to have your account number, physical credit card if paying a bill, and the address that corresponds to the account.

Why Contact Anglian Water?

Since the company offers several money-saving programs for eligible persons, customers often call Anglian Water customer services to ask questions and apply for eligibility. Representatives assist customers with billing issues, including setting up payment plans and direct debit, moving, reporting a leak, responding to an emergency alert, and get any concerns addressed.

If you have a billing question about a previous bill, it is important to have that bill handy. Also, it is a good idea to read through the water recycling programs the company has to see if you might qualify for something. The company has over 4,000 representatives and has different locations, so be sure you are contacting a specialist of your location.

Frequently Asked Questions

If I typically call Anglian Water contact number do I need an online account?

No. However, having an online account means that you can reference any account information in seconds while you are on the phone. It also reduces the reliance on paper bills.

I’m hard-of-hearing, how can I contact Anglian Water customer service?

Besides filling out an online email form, there is a special number you can call that provides 24-hour text telephone assistance that works with Minicom units.

How can I use the tips for saving water and money during the winter?

The company posts useful tips that are relevant to the current season. There are how to videos that show customers how to insulate pipes and water tanks so they don’t freeze to avoid the cost of emergency plumbing as well as a number of other issues.

Do I have to sign up for Alerts at the Anglian Water number?

Customers who access the company website will get emergency alerts that explain the type of emergency, area affected, and action needed on your part.

Can I request water meter installation over the phone?

Yes. Anglian Water customers can call to schedule an appointment for installation.

How can I pay for my Anglian Water bill?

Anglian Water customers can pay for services via online or telephone banking, by sending a cheque by post, at a Barclays Bank, Post Office or their Payment Centre, through a Payzone agent, with an instalment booklet, or by debit/credit card.

They also offer eBilling so that customers can view and pay bills online.

How do I submit a meter reading?

Go to their website and fill in the ‘Provide A Meter Reading’ form online. Alternatively, you can contact the Anglian Water customer service team to provide a meter reading or ask for support over the phone.

How can I apply for ‘WaterCare’?

‘WaterCare’ is their priority service for those who may need extra care, such as mothers with young children or those with sight or hearing impairments.

With WaterCare, customers can receive extra help if there is a problem with a water supply, and when they are in need of information or support.

You can apply for the WaterCare scheme by filling in the online registration form on their website.

How can I find out the quality of my water?

To find out details about your water supply, go to the ‘Drinking Water Quality Information’ page on their website and use the ‘Postcode Search’ function.

Type in your postcode to find out more about the water supply in your local area. Alternatively, you can find out general information about their drinking supply by visiting the ‘Your Drinking Water’ page on the website.

You can also use the tabs in the navigation menu to find out more about discoloured water, treatments for hard water, domestic plumbing advice, and more.

Does Anglian Water supply water meters?

Yes. Anglian Water customers can request to have a water meter fitted or have their previous provider’s water meter replaced. The company claims that customers with water meters save a significant amount on water costs.

Simply call the Anglian Water phone number to speak with the customer service team to request to have a water meter installed.

Can I get money back from my bill if I’ve had a water leak?

Possibly. You may be able to receive a water leakage allowance from the company on your annual bill. The allowance could cover both the costs incurred by the leak as well as any sewerage charges caused by the leak.

However, you can only receive a leakage allowance if the leak is completely fixed, if the leak was not due to your own negligence, and if you have not received a leakage allowance before.

Apply for leakage allowance by calling the Anglian Water telephone number above or by filling in the online Leakage Allowance form on their website.

What should I do if I find a leak in my water supply?

Depending on the location of the leak, it could be either the house owner’s responsibility or the company’s responsibility. In general, the mains pipes leading up to the area around your property are their responsibility.

However, the pipes leading to a home’s private water supply are usually the responsibility of the home owner.

If you believe there is a leak in the mains pipes leading to your home, contact the Anglian Water team as soon as possible. If you notice a leak in the pipes on your own property, you should organise for the problem to be fixed yourself. They recommend checking if you have insurance that covers leakage before organising any repairs.

Once you have had the leaks fixed, you should contact Anglian Water to let them know. The company may ask you to provide meter readings so that the cost of leakage can be estimated and possibly refunded.

How can I save water?

They have a few recommendations for customers who would like to cut down on their water usage. Try visiting the Waterwise website for advice on saving water, using their online Water Calculator function or cutting down on time spent in the shower.

They also recommends having a water meter fitted in your home, as it can help manage and cut down the amount of water you use.

What should I do if I’m struggling to pay my Anglian Water bill?

If you are having any problems pulling together the money to pay for your bill, contact Anglian Water to see if they can help you come up with a more manageable payment plan.

If you have a low-income household, you may be eligible for their low-income tariff. And if you are over 60 years of age, you may be able to apply for Pension Credit.

You can also get in touch with Citizens Advice Bureau, National Debt Line or Stepchange Debt Charity.

How can I tell if a caller is really from Anglian Water?

On occasion, Anglian Water staff may visit you at your home. However, there have been some cases of callers pretending to be Anglian Water staff or employees of the Water Board to gain access to homes.

If you are not sure if a visitor is from the company, you should ask to see their identification card. Their staff identification card usually has the freephone number on it as well as a Braille strip on the back.

If you are still not certain that the visitor is from their company, call the Anglian Water customer service number to request confirmation from a staff member. They recommend you leave the visitor outdoors and lock your door while you make the phone call.

About the Company

Anglian Water has been providing water and water recycling solutions for over 20 years while serving residents of Great Britain and helping them save money and water during all weather conditions. The company is accredited and received the John Crowd Award in 2015.

Anglian Water Address

Lancaster House, Lancaster Way
Ermine Business Park
PE29 6XU

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