British Gas is open Monday through Friday 8:00am – 8.00pm, Saturday 8:00am – 6.00pm, and Closed Sunday.

What is the best customer service number for British Gas?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Calling the British Gas Contact Number

British Gas fields an incredible number of inquiries every day from the enormous number of customers who rely on its services. Any customer who must speak with a customer service representative should have an account number ready.

Holding onto a recent bill would be helpful as well. The billing statement could contain additional information required to handle the inquiry much more smoothly and accurately. Those conveying a specific concern over an account need to properly detail the issue.

Doing so further enhances the ability to move the call along the right way.

Customer contacts are certainly varied. The incredible number of customers contributes to such diversity in inquiries. Repair and maintenance work on gas lines and related components are important calls considering the related safety issues.

Incredibly, some contact British Gas about theft of services, a situation that requires an immediate response. Energy bills are sometimes a bit high.

Usually, new approach to energy use can aid in saving money. Energy advice is one reason — an overlooked reason — why some contact them. Good advice might cut down on costs tremendously, which is always a help.

Answers to Common British Gas Support Questions

Below are answers to common questions with answers that we have found for you from across the internet. Our goal is to bring these common questions together in one place so you can find answers faster.

We are in no way connected to or represent British Gas. All information has been publicly sourced from the internet and we cannot guarantee the accuracy of information.

What can I do if I am late or missed a payment on my bill?

Not paying your bill can have negative consequences, which is why you should call the British Gas customer services helpline right away if you think you’ll miss a payment.

If they have not heard from you they may call or visit your home, install pay as you go meter, pass your account to a debt collector or even start court proceedings to disconnect your energy supply.

If you need help paying your bill you may qualify for assistance, find out the details by calling the British Gas number above.

How do I make a switch from my current service provider to British Gas?

Switching is a simple 3 step process.
1) Choose your Fixed Price energy plan with British Gas
2) Britsh Gas will call your current supplier and manage the details.
3) Before the switch we’ll need you to take a meter reading.

They will keep you informed and make the transition as easy as possible.

What exactly is a credit note? I received one in the mail. What do I do with it?

Credit notes are sent out when you’ve been overcharged or undercharged for your energy. The credit note will correct the value on your previous bill.

If you’ve received a credit you won’t need to do anything. If you’ve been undercharged then submit a payment promptly.

My boiler is damaged. How can I go about requesting repair service work?

The easiest way to get your boiler repaired is to call the British Gas telephone number and request their boiler repair service. They offer a fixed price quote including all parts and labor, a one year guarantee and an expert engineer doing all the repairs.

How do I transfer my service to a new residence when I am moving?

When you are ready to move give the British Gas phone number a call. Make sure to have your British Gas HomeCare number or customer number, your old & new addresses and a contact phone number to hand. The customer service representative will walk you through the process from there.

How can I pay my British Gas energy or home services bills?

There are many ways to pay your energy or home services bills, including by debit or credit card, direct debit and online banking. It’s also possible to pay your bills by post, at your local post office or bank branch and at specified PayPoints.

You can even pay your bills from abroad or with a gas or electricity payment card. Some of these methods may require setting up in advance and you may also need an online account.

May British Gas help me service my appliances, such as my boiler, radiators or fridge?

In many cases, yes. Your gas and boiler may need an annual service which you can arrange in advance on your online account, over the phone or on their app. The company also offers a number of repairs services and engineers that can help you with appliances, including boilers, radiators, gas appliances, ovens, grills, hobs, fridges, freezers, washing machines and tumble dryers.

If you have purchased cover, your appliances may be covered by this. If you have not purchased cover, you may still be able to arrange a one-off appointment with their engineer.

Tip: Before you arrange an appointment with an engineer, you may want to look on their ‘Appliances and Engineers’ page where you can find advice on how to fix your own appliances.

I’m moving home – may I be able to get services at my new address?

Yes. Whether you are a British Gas customer already or not, you may need to tell the company in advance that you are moving and you would like them to supply your new home.

You can inform them online or over the phone that you are moving house. If your new home is not currently supplied by the company, it can take a number of weeks for the new service to be arranged, but you can still use gas and electricity while you wait.

I’m moving home – when may I get the final bill from my old house?

You should get your final bill from your old house a few days after you have given your final meter reading. If you don’t receive your final bill, you should contact the British Gas customer service number directly.

How can I get an online British Gas account?

You can sign up for an online account on the main company website. You may need to be a customer already and you may also need your Customer Reference Number to hand.

Once you have registered for an online account, you may be able to manage your account and payments online.

Where can I top up my British Gas Pay As You Go meter?

Your Pay As You Go meter may come with a card or key that credit can be added to. After putting money on to the card or key, you can place it back in your meter and the credit may be transferred to your meter to top it up.

British Gas customers can top up their Pay As You Go card or key at local post offices and PayPoints, along with a number of other places displaying the PayPoint sign.

Before you can top up your Pay As You Go meter, you may need to activate your Pay As You Go card or key. You can activate it by putting it in the meter for at least a minute, taking it out and adding credit, and putting it back in the meter – the card may now be activated.

Tip: For gas meters, you may need to press a button on the meter to transfer the credit from your key or card.

How can I pay for my energy bill?

There are a number of ways to pay your energy bill with the company. You can pay by credit or debit card, at your bank, by direct debit, with a gas or electricity payment card, at a PayPoint, by post, at the post office, via online banking, and even from abroad.

In some cases, you will need your British Gas customer reference number to hand as well as the details of your method of payment. If you’re paying from abroad, you could need your IBAN Number and SWIFT Code.

How can I view my energy bill?

Usually, they will send customers a bill every three or six months, depending on what kind of account you have. If you would like to check your bill in-between these periods, you can do so on your online account.

You will need to create an online account on their website, sign in, click the ‘Manage Account’ tab, click ‘Billing’, and then click ‘View Bill/Statement’. At this point, you should be able to view your latest bill online as well as save and print the bill.

What should I do if my energy bill is wrong?

Before contacting the company to report an incorrect bill, it’s a good idea to check a few things. First and foremost, think whether you may have used more energy recently for some reason and consider whether some of your electric appliances need replacing.

Keep in mind, old appliances can use unnecessary energy. You should also remember, a different tariff and changing electricity/gas costs could affect the price of your bill.

They also recommend checking that there are no added items on your bill, such as money you owe to the company, and that your bill doesn’t span more days than usual.

You should also check that your most recent meter readings were correct, as an incorrect meter reading could affect your bill.

If none of this information looks incorrect or unusual, contact British Gas to report a problem.

How can I refund the credit from my energy account?

They will usually refund the credit from your energy account at the end of the year if you have over £5 in credit.

If there is less than £5 on your account at the end of the year, this money will usually be left on your account to pay for your bills the following year.

However, if you would like the have the leftover money refunded, you will need to get in touch with them to request a refund.

How can I refund the credit for my energy account if I pay by direct debit or electricity payment card?

You can request a refund of credit from an energy account that is paid for by direct debit or electricity payment card by contacting the company directly.

However, you should keep in mind that these kinds of account payments are priced by working out how much energy you will likely use throughout the year.

Therefore, if you decide to request a refund of extra credit during the summer months, you may find that your account is in debt in the winter months.

The website recommends direct debit and electricity payment card customers to leave extra credit on their accounts for the months where their energy might cost more.

How can I find out when my annual boiler/gas service is?

You can check whether your boiler/gas service is due on your online account, on their App, or by calling the Annual Service Visit Line.

To check whether you are due a service via your online account, log in on their website and choose the relevant HomeCare account. You may also call the British Gas HomeCare contact number above to check when you next service is due.

If you are due a service soon, you will have the option to ‘Book Your Annual Service’. If you cannot see this option, you are not due a service soon.

The number for the Annual Service Visits Line can be found on their website.

I’m a HomeCare customer – how do I book an engineer if I have a breakdown?

HomeCare customers can book an engineer through their online account. Simply log in online, click the ‘Insurance and Repair’ link, and then click ‘Book A Repair Appointment’.

Next, follow the onscreen instructions to book an appointment. However, if you need to organise a plumbing or drainage repair, you may need to make an appointment over the phone.

I’m not a HomeCare customer – how do I book an engineer for a breakdown?

You can book one-off repair appointments for most appliances over the phone. Usually, you will be quoted a price before work is done.

If you would like drains or plumbing to be repaired, you can book an appointment with their Dyno Plumber or Drain Expert over the phone or online.

How can I set up energy in my new home?

For those who are already British Gas customers, you can let the company know when you will be moving house online.

If you are not a customer, simply call British Gas to arrange an appointment.

What should I do if I can’t give British Gas a meter reading before I move house?

Simply inform them when you’ll be moving house and they should send your final bill according to an estimate made from your recent usage.

If you would like to send an updated meter reading at a later date, this is usually possible too.

How can I make changes to my account details?

Many account details can be changed by logging in to your account on their website or app.

However, some changes, such as changing an incorrect name on a bill, may need to be made by calling the British Gas customer service team.

What is needed to use a Pay As You Go meter?

You will just need a Pay As You Go key or card. It may be worth requesting a new key/card, rather than using the one left behind by previous owners, as this could result in paying for their unpaid debt.

How can I use British Gas Rewards?

Customers can use the British Gas Rewards loyalty scheme by logging in to their online account on their website.

Next, click the option to join the rewards scheme, choose an offer that suits you, and claim the offer.

How can I get an online British Gas account?

Go to their website, click the ‘My Account’ button, click ‘Register Now’, and enter your details into the fields.

Once you have registered, you should be able log in to your account on the ‘My Account’ tab. Then, you can edit your account details or view your recent bills online.

How can I change the email associated with my account?

You will need to have an online account to change your email address. Log in to your account on their website

How can I view my tariff?

Log in to your online account and click ‘Manage Account’. Under the ‘Your Tariff’ tab, click ‘Your Tariff Information’ to find out more about your tariff.

How can I change my online account password?

Simply go to their website and click the ‘I’ve Forgotten My Password Link’ on the login page. Submit your email address via the form and you should receive an email with a link to reset your password.

How can I get a Smart Meter?

Smart Meters are being installed by many energy companies in order to send meter readings automatically. They intend to replace all their customers’ electricity meters with smart meters by 2020.

If you are already a customer, you can expect the company to get in touch with you when smart meters are being installed in your area. If you are not a British Gas customer, you may be offered a smart meter upon becoming a new customer.

How can I use the British Gas App?

Download the app from the Apple Store or the Google Play Store. Once you have downloaded the app, log in using your online account details.

When you have signed in, you can edit and view your account details.

What should I do if my radiators aren’t working?

If your radiators aren’t working, try checking your radiator manufacturer guidelines to see if there is any helpful advice for solving the problem.

Use these guidelines to check that the system is on properly, to turn the thermostatic/radiator valves up to full heat, and to bleed your radiators.

For more information and videos on how to check radiator problems, go to the Radiator Issues page on their website.

What should I do if my radiator is leaking?

The company do not recommend fixing a leaking radiator at home. Instead, customers are recommended to book a repair appointment with one of the company’s engineers online.

However, you can limit some of the damage from leaks by following a few simple steps before your appointment. Turn off you central heating, mains cold water tap, and the valves at either end of the leaking radiator.

Then, put a container under the radiator to catch the leak and wait for the radiator to drain.

About British Gas

British Gas is a major supplier of energy — gas and electricity — in the United Kingdom. The company has drawn positive attention to itself thanks to a desire to be a more energy efficient company that focuses on cutting down on its carbon footprint.

The company also provides home services, which is much appreciated by the tremendous number of customers who rely on the company. Their history is a storied one. The company was founded in 1812 under the original name of the Gas Light and Coke Company.

Management along with mission goals have changed many times over the years, but they have always maintained a powerful foothold in the U.K. energy industry.

Company Address

The address of the company’s headquarters is British Gas, Millstream, Maidenhead Road, SL4 5GD, Windsor.

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