Emirates is open Monday 10:00am  – 5:00 pm, Tuesday to Saturday 9:00am – 6:00pm and Sunday 10:00am – 5:00pm.

What is the best customer service number for Emirates?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Emirates is one of the world’s largest airlines, based in the United Arab Emirates and operating primarily out of Dubai International Airport. They are the fourth largest airline in the world and the largest in the Middle East. They have been in operation since 1985, and today has a fleet of over 240 aircraft serving over 140 destinations.

They sponsor a number of sports clubs and teams, including Arsenal FC and Benfica. The airline has also chosen to remain independent, not joining any other airline alliances that are common with several other larger airline corporations.

How to Contact Emirates Customer Services

Emirates customer service line can be contacted five days a week, from Monday to Friday, while it is not in operation on Saturdays and Sundays. The opening hours begin at 9:00AM and the line closes at 5:30PM. You can contact them on the following number:

Things to Remember When Calling the Emirates Contact Number

Before calling, make sure that you have all the information regarding any bookings or flight tickets to hand. This includes confirmation codes, booking receipts, flight numbers, and any other additional information that the airline sent to you. Ensure that you have also read the terms and conditions attached to your booking beforehand, as this can save you time on the phone.

Even if you are calling about a flight that doesn’t take off from the United Kingdom, or is located in another country, or calling about booking a flight that is outside the United Kingdom, you should still call the number above, as this is how major international airports operate customer service, and makes for the most effective system. There is no need to contact an overseas number.

Follow any instructions given upon calling the Emirates helpline, and remember that even if you are in a hurry it’s necessary to be courteous and polite to the customer service employee at the other end of the line.


I’m not sure if I need a visa – can I call to check?

You should familiarise yourself with any visa requirements for your trip before travelling, to avoid possible complications at the airport. While you can look online, it is possible to call to confirm visa requirements, especially if your enquiry is complex as it may be difficult to find an up-to-date answer, as visa requirements can change at a moment’s notice.

Can I make changes to my booking through this number?

Yes, you can also use the Manage My Booking feature on their website. If you’d prefer to speak to a person or are unsure of whether you can make the changes you need to through the manage my booking section, then call Emirates at the telephone number above with all the necessary information about your flight.

How much baggage can I check in to an Emirates flight?

They have a generous check-in baggage limit. At the time of writing, passengers can check in between 35kg and 50kg, depending on the type of ticket they have.

The weight can also be spread across a number of bags, with the current limit of bags at 10 per person. However, if you have any doubt about how much check-in baggage you can take on your flight, you should check your booking confirmation details.

Where is my booking reference?

Customers can find their Emirates’ booking reference on their ticket and their booking receipt. Most often, the receipt is sent by email or, if you bought your ticket in person, should be given on a print-out by the seller. The reference, also known as a ‘PNR’, should be a combination of six letters and numbers.

How can I reserve a specific seat on my flight?

You can usually reserve a specific seat by using the ‘Manage A Booking’ function on their website.

Sign in using your booking reference and the surname you booked your flight with. Most types of tickets allow seats to be reserved for no extra charge, but customers may need to pay extra to reserve seats with certain ticket types.

What is ‘OK To Board Approval’ and how do I get it?

Passengers from certain countries may need to gain ‘OK To Board Approval’ before they can board an Emirates flight.

If you are required to gain approval, fill in the ‘OK To Board’ form, which can be found on their website, and submit it to Emirates along with your visa. Keep in mind, the form will need to be submitted in advance of the flight.

Find out recent guidelines on when the form must be submitted on their website.

How do I get a refund for my online booking?

Not all Emirates tickets are eligible for refunds. If your ticket is eligible, this should be stated in your booking confirmation.

To request a refund, go to their website and fill in the ‘Refund Request’ form online. If you are successfully granted a refund, the money should be returned to the card or account that you paid with. You can also call the Emirates phone number on this page to speak with a representative.

Keep in mind, you may be charged a fee for the refund.

What is ‘Skywards’ and how can I register?

‘Skywards’ is the Emirates frequent flyer programme. Once becoming a member, customers can earn ‘Miles’ by taking Emirates flights and these can be used for Emirates upgrades, services and flights. Customers can register to become a Skywards member on their website.

What are the differences between different fares?

Emirates offers a number of different fares for flights and services. Each fare has its own terms and conditions, such as restrictions on changes or cancellations.

At the time of writing, the ‘Special’ fare is the cheapest Emirates option but it also has a number of restrictions.

The ‘Saver’ ticket is a little more expensive than the ‘Special’ fare, but has fewer restrictions. The ‘Flex’ fare allows some booking changes for a fee and the ‘Flex Plus’ fare allows changes free of charge.

If you have any queries about what your fare includes or allows, take a look at the terms and conditions on your booking confirmation or get in touch with the Emirates customer service team.

How can I check in for my flight online?

Online check-in is available for a number of Emirates flights. If your flight is eligible for online check-in, you can check in by going to the ‘Online Check-In’ page on the Emirates website.

Enter your surname and booking reference, then follow the links to check in online. You may need to print out your eBoarding Pass or be able to show it on a mobile device.

Keep in mind, online check-in closes a certain amount of time before your departure time, so it’s important to check in with time to spare.

Can I check in for other passengers online?

Yes. Online check-in is available for groups with a limited amount of people. Any passenger from the group should be able to check in for the entire group, as long as they have the relevant booking details.

However, children under the age of 16 who are travelling alone may need to check in at the airport.

Can I take an Emirates flight if my passport is about to expire?

This depends on which destination you are visiting and for how long. Often, the country you are visiting will have specific passport regulations.

You should check that your passport is valid for the amount of time requested by your destination of choice for both your flights into and out of the country.

I have dual citizenship or more than one passport – which passport should I use for my flight?

You will need to bring the passport that you used to make your Emirates reservation. Remember, not all countries recognise dual citizenship, so you may have to stick to using one passport on some trips.

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