Hermes is open Monday through Friday 7:00am – 11:00pm, Saturday 8:00am – 6:00pm and closed Sunday.

What is the best customer service number for Hermes?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Hermes is a German delivery company, headquartered in Hamburg, which operates in several countries throughout Europe and Asia, including China, Russia, Austria, Italy, and the United Kingdom. Since 2009 the company has also operated myHermes, a delivery service, with added collection options, for individuals and small to medium sized companies in the UK.

They operate through a network of contractors and independent couriers, as well as working with a number of large companies in the UK, including well known clothing brands such as ASOS and household name supermarkets like Tesco and John Lewis.

When is the Hermes Contact Number Available?

The company operates a customer service line that is functional seven days a week and does not close on weekends, although a reduce hours service is offered on Saturday and Sunday. From Monday to Friday, the service line is available from 08:00AM to 8:00PM. On weekends, the line is available from 08:00AM to 6:00PM. Please note that this doesn’t apply to bank and national holidays, where the Hermes phone number hours of operation may differ.

Things to Know When You Contact Hermes Customer Service

They operates an automated phone line at the first instance. This ensures that your enquiry is dealt with effectively and passed to the right department. For that reason, when you call Hermes helpline, listen to all available options before selecting the one applicable to your enquiry, as this will save time overall.

Ensure that you have your order details or any communication with the company, including emails, available onhand for reference. At times you may need to give details related to your order with the company, so it’s necessary to have these close by.

Make sure that you check the dates for your package delivery before calling and ensure that if you’re calling to enquire about a delivery, it has already exceeded the estimated delivery date they provided you with. This is simple advice but can save a lot of time, as often delivery estimates will be from 3 – 5 working days.


Is there anything I can’t deliver through Hermes?

Yes, there are a number of things you aren’t allowed to deliver through the company, including batteries, flammable material, drugs, live animals, weapons, and more. If you have an item that does not appear on this list and are worried about sending it through them, please call the MyHermes contact number and speak to an agent to get confirmation.

How should I package my item?

There are many different ways you may wish to package your item, but in general you should remember to use adequate packaging and protection, including strong tape, new boxes, and foam and other materials to prevent your items moving around and limit any damage to your items. You should also make sure that your delivery label is clearly marked, and if there are any additional labels, for instance ‘fragile’, they should be applied in a visible position. If you have any additional questions you can contact MyHeres customer service, they will be happy to answer any questions you may have.

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