Nationwide is open 24 hours a day, 7 days a week.

What is the best customer service number for Nationwide?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

If you need to speak to an agent at Nationwide customer service, then the best way is to dial the Nationwide contact number, which is provided for both business and personal banking questions and advice. Having your account information on hand, like your credit or debit card details, the customer identification number and your telephone banking 6 digit passcode will help to speed up the customer service call.

Many people call Nationwide a bank, when in actual fact it is a building society that is much smaller in size than a traditional bank. That said are still one of the biggest UK providers or financial services and the offer a broad scope of current accounts and savings account with excellent interest rates. They also provide loans to small businesses and mortgages to property buyers.

Why contact Nationwide customer services?

• Information on ISA and savings accounts
• Enquiries about personal loans
• Car and house insurance
• To inform them of a lost or stolen card
• Comments
• Financial advice

Nationwide telephone banking is available seven days a week, 24 hours a day and also provides an international number for customers to call if abroad.

About Nationwide

Nationwide Building Society a financial institution established in Great Britain and it is also the biggest building society in the whole world. Their headquarters can be found in Swindon. The building society has been formed out of more than one hundred merger deals and it is currently the 2nd biggest provider of savings and property mortgages in Britain.

Perhaps the most appealing aspect of banking with them is that it was recently ranked number 1 for customer service compared to its high street competitors in a survey performed in March 2016. They also won second place in the British Bank awards and it continues to impress its customers by continuously adding new products and services.

They are also a Fortune 500 company and they take customer satisfaction very seriously. Keeping their customers content is at the forefront of all of their business operations.

Contacting Nationwide helpline

• Have all of your banking details to hand, including your customer passcode number if applicable when you call the Nationwide customer service number. This will help reduce the amount of time you spend on the phone.
• Selecting option 1 when presented with the call menu when you call Nationwide phone number will connect your call faster.

There’s been a transaction on my account that I don’t recognise – what should I do?

First, check that the transaction is not one that you have made yourself or consented to. Look through your recent receipts to make sure the payment is not one that you have forgotten about and, if you have a shared account, make sure the other account holder didn’t make the purchase. Another possibility is that a company you have paid money to has a different trading name to their publicly-known shop name. Look up the trading name on your bank statement to check that it’s not connected to a company you have bought from. You can also go to the ‘Common Trading Names’ page on their website to check if the company is listed.

If you still don’t recognise the transaction, contact Nationwide to report the incident. Online internet banking users can contact the company by logging into their account and sending a secure message. Alternatively, customer can call the Nationwide number above to speak with the customer service team or visit their local branch.

An ATM has kept my card – what should I do?

If your card has been kept by a Nationwide ATM, report it to the branch staff so that they can attempt to retrieve the card. If your card is not successfully retrieved, you may have to order a new one from the company.

If your card is kept by another bank’s ATM machine, you need to contact the Nationwide bank number as soon as possible to report the incident and order another card. Please note: Their cards can rarely be retrieved from other ATM machines.

What should I do if one of my Nationwide products is lost, stolen or damaged?

If your credit or debit card is lost, stolen or damaged, call the Nationwide bank contact number as soon as possible to block the card and request a replacement. If your cheque book or passbook is lost, stolen or damaged, you need to go to a branch in person to request a replacement, as identification and a signature is required.

I’ve received a text or email that I’m not sure is really from Nationwide – what should I do?

If you receive a text or email claiming to be from the company, you can run a few checks to tell if it is legitimate. First, check who the email or text is addressed to – The company should not use generic greetings, they should always use your name and postcode. They also won’t ask you to update your account details or share any log in details over email or text. If you notice any of these tell-tale signs, do not respond to the message. Instead, forward the email or text to company’s Phishing Investigation team – the contact details for the team can be found on their website or call the Nationwide telephone number above to speak with customer service.

How can I use Nationwide’s banking app?

You must register for online banking on their website. Once you have created an account, you should be able to download their banking app via the App Store or Google Play and log in with you online banking details. Using the banking app, customers can manage their bank account on the move. Among many other facilities, you should be able to access your account balance as well as organise payments from your mobile device. For those with fingerprint recognition on their mobile phones, it’s also possible to set up fingerprint recognition on the app for an added layer of security.

How can I set up a direct debit?

A direct debit is an agreement to send a regular payment from your bank account to a beneficiary, often used to pay for bills or subscriptions. Once you have set up a direct debit, the money should automatically come out of you bank account and be sent to the recipient, so there’s no need to manually make the transaction each time.

Their customers can set up direct debit payments via internet banking, their banking app, over the phone via the Nationwide bank phone number or in writing. Direct debits can also be cancelled online, over the phone or at your local branch.

Can I use my Nationwide card abroad?

Yes. You may need to inform the company in advance of your trip abroad to be able to use your card in your next destination. It’s usually possible to inform them of your travels online or over the phone. Keep in mind, there are often charges for using your card outside of the UK. Go to their website or contact Nationwide bank customer swervice to find out more about overseas charges.

When can I use contactless payments?

Many of their customers have the option of contactless payments – this means your card can make a payment by touching the surface of a contactless payment receiver, rather than using chip and pin. You can use contactless payments for low-cost purchases at any shop checkout that features the contactless log. At the moment, there are hundreds of thousands of shops in the UK that allow for contactless payments.

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