Natwest is open 24 hours a day, 7 days a week.

What is the best customer service number for Natwest?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

The Natwest bank number provides several ways for you to get the necessary customer service attention you require for any of your banking issues if you are a new or existing customer. Phoning the Natwest helpline is normally the preferable method of many needing help.

One of the major reasons causing customers to call the Natwest contact number is to report an issue with their card or bank account. Either they need to cancel their card because it has been lost or stolen, they want to inform Natwest they are moving address, or they need to investigate a charge on their bank statement that they don’t recognize. The Natwest telephone banking can help solve straight forward issues without talking with a customer service representative.

The wait times are often reasonable, especially when avoiding peak hours.

Why contact Natwest customer service?

• Your card has been lost or stolen
• To check your balance
• To get more information about a particular charge you have noticed on your account
• To request a new card or pin number
• Difficulty using your card abroad
• Your card is not working or it has been blocked
• To report minor or major issues with the service
• You have not received the card or pin number you ordered
• Questions about overdrafts and banking in general
• Questions about your card or account

Being one of the largest commercial banks in the UK, they are aware that it is imperative to make it easy for customers to contact their customer service center on the phone. In an emergency or if your matter is urgent, you should always choose to call the Natwest phone number by the phone numbers provided to ensure you get quick and efficient help at any time of day.

About Natwest

Natwest is one of the largest commercial and retail banks in the whole of the UK. In 2000, they became part of the Royal Bank of Scotland and it currently ranks amongst the ten largest financial institutes worldwide based on assets. They have over 1,400 branches and approximately 3,500 cash withdrawal machines around Great Britain as well as in excess of 7.5 million customers holding personal accounts with them.

It has always had a good reputation for customer service and the wait times to speak to an agent are never too lengthy, unless calling during prime business hours. Usually, calling in the early morning or late evening will ensure minimal wait time when calling the Natwest customer service number.

Contacting Natwest customer service- top tips

• If your card has been lost or stolen then there is usually a separate number provided, where you can connect straight through to an agent to block it.
• Make sure you have your account details handy to save time when you call Natwest bank telephone number.

Question: How can I sign up for online banking with NatWest Support?

Simply go to their website and click the link to log in online. Follow the link to register for an online account and enter all of the relevant information. Once you have created your account, you should be able to manage your account online using the log in details you have created.

Question: My debit card has been lost, stolen or damaged – what next?

If your NatWest debit card has been lost, stolen or damaged, you need to contact NatWest Bank customer service straight away. You can report the incident online via internet banking or their WebChat tool. If you have any suspicions that your card has been stolen and the thief may know your PIN number, let them know immediately.

Question: How long can I expect a payment or transfer to take to arrive?

Payments and transfers usually take a few hours to reach the recipient. However, if you make a payment at the weekend or around a bank holiday, the money may not arrive until the next banking day. If you believe there is an issue with a transfer you should call the Natwest Bank phone number and talk to an account specialist.

Question: Can I make a transfer or payment online without a card-reader?

Yes. If you have paid the individual or company before via your online account, you don’t usually need your card-reader to make the transaction. You often don’t need your card-reader to make transfers or payments via their banking app either, as long as the amount of money is not too large. In other cases, you may likely need a card-reader to make transfers and payments online.

Question: Where is my account number and sort-code?

Your account number and sort-code can be found on a number of NatWest documents as well as on your online account. A few items you can find these details on are; your bank card, bank statement, cheque book and paying-in book. On your online account, you can find these details in the ‘Account Summary’ section. Keep in mind, your account number should be 8 digits long and your sort code should be made up of 6 digits.

Question: Where are my BIC and IBAN numbers?

You may need your BIC or IBAN number to transfer or receive money to or from abroad. These numbers can usually be found on your bank statement as well as in the ‘Account Summary’ of your online account. A customer care specialist may be able to provide this over the phone depending on the account, to find out call the Natwest Bank contact number and speak with an account specialist.

Question: What does ‘Account Balance’ and ‘Available Balance’ mean on my account?

NatWest bank accounts often show two figures, the ‘Account Balance’ and the ‘Available Balance’. The Account Balance is usually the funds you have in your account as of the current business day. The Available Balance may be higher or lower depending on what pending transactions you have. The Available Balance section may also show a higher number than your Account Balance if you have an overdraft in place. For example, if you have £100 in your Account Balance and a £100 overdraft, your Available Balance is likely to be £200 – this is the money that is available for you to spend. If you require further clarification then call the Natwest telephone number listed on this page and their customer support department will be able to help.

Question: Should I tell NatWest if I’m going abroad?

Yes. If you would like to use their bank card while you are overseas, it’s important to inform the company of your travel plans in advance. You can tell them that you will be going abroad using your internet banking account or by calling Natwest customer services. They recommend customers report their travel plans at least 24 hours before their departure.

Question: How can I get a joint bank account with someone else?

You can apply for a joint bank account on their website or at your local branch. Both parties may need to sign documentation to agree to the terms of the joint bank account. If you would like to close your joint bank account at a later date, both parties need to be in agreement again. If there is a dispute, this may likely have to be settled before the bank account can be closed and both parties may be blocked from using the account until an agreement has been reached. If you have additional queries call the Natwest number listed above and speak with a customer care specialist

Question: How can I get a contactless bank card?

Most new credit and debit cards issued by the company have contactless functionality so that customers can make payments without having to enter their PIN. In most cases, if you would like to upgrade to a contactless card, you just need to request a replacement card from them. However, not all accounts are eligible for contactless payments. For example, if you have a ‘Youth Holder’ or ‘Basic Account’, you probably will not be able to upgrade to a contactless card. Contact Natwest bank to learn more about this feature.

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