Next is open 24 hours a day, 7 days a week.

What is the best customer service number for Next?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

If you need to call Next customer service, you can reach them via calling the phone number shown. When you make an inquiry via telephone, you’ll want to have several things at the ready. This way, you can ensure that you reach the right customer service representative for your specific needs. If you need to speak to a customer service representative about returns, damaged goods, unauthorized purchases or missing items you’ll want to know who to ask for.

There’s nothing more frustrating than needing a perfect outfit for a special occasion and having the wrong size clothing item or the wrong color arrive at your doorstep. It’s too late to get a new one. What do you do? Start by picking up your phone and dialing the customer service number immediately and ask for the right agent to help you with your situation.

Why Should I Call Next Customer Service?

If you have questions, then you’ll want answers and you’ll want to remedy the situation.

Call Next customer services if:

  • You receive the wrong item
  • You need to get a refund
  • You need info regarding returns or refunds
  • You need to resolve an issue with their services
  • To cancel your order
  • To change your order
  • To update your delivery or personal information
  • If your delivery hasn’t arrived yet and it was due at least the day before.

About Next

British owned Next is a multinational company that sells clothes, household furnishings and shoes. They are the largest retailer in the UK in regards to clothes and they recently opened offices in Aisa as well as the Middle East. With over 500 stores in the UK, they boast 200 stores overseas.

Originally founded in 1864, the company is one of the largest retailers in UK history. With an excellent reputation and infrastructure, they offer great customer service that is unsurpassed. Next day delivery is standard and there are no additional charges for this. The customer may check on their account at any time and they can place their order and choose their delivery time all via the website. It doesn’t get any easier than this.

Moreover, they have a fully staffed and dedicated customer service team that focus on dealing with any complaints and correcting them. You can also reach them via email. The wait time however via email may be longer than via telephone.

Tips For Calling Next Customer Service

Make sure that you fully outline your complaint or query in detail so that you can be connected to the right department to assist you.

Remember that they do offer 24-hour customer service, however, if you can call during off-peak times you’ll be helped much more quickly.

If something you receive is damaged, call them right away so that you can get a refund or exchange.

Carefully listen when you receive the automated call menu, you’ll have many options and you want to be able to select the one that will help you the most.

Common Next Customer Services Questions

How do I sign in to my online Next account?

Go to their website and click the ‘My Account’ link. If you have already registered for an account, you can sign in using your previously created username and password. If you do not have an account with them, you can also register for an account on this page. And, if you forget your password, you can also click the ‘Forgotten Password’ link on this page to reset it.

Is there a way to track my order?

Yes. Sign in to your online account and click the ‘Order Tracking’ link. Here, you can see a list of recent orders along with their delivery status.

Can I have Next products delivered to different addresses from the same account?

Yes. Their customers can add a number of different addresses to their online account. You can add a second address for yourself or you can add addresses of friends and family members.

It’s also possible to add a reference for each address, such as ‘Mum’s address’, so that you can check out quickly and easily.

How do I get a refund for a Next product?

They may refund most items bought and returned in-store, providing they are returned within the agreed timeframe and in a re-sellable condition. The timeframe for refunds to be made can usually be found on your receipt. As a general rule, items should be returned within 28 days of purchase, and within 15 days for ‘sale’ items. However, the terms and conditions for returning certain items may vary.

Customers may also need to provide a valid receipt to make a return. Customers without a valid receipt may not be able to return their item. In some cases, customers without a receipt may be able to request an exchange instead of a refund, the value of which is decided by the company.

Keep in mind, if an item that is being returned was originally purchased by credit/debit card, the money may need to be returned to the same card. Furthermore, the named cardholder may need to be present to receive the refunded money. If you do not have the credit/debit card that the item was bought with, they may offer to refund the returned item’s value to a gift card. Call the Next contact number on this page to talk with customer service.

Can I change the personal details on my Next account?

Yes. If you would like to change your name on your account, you should call or email the Next team. You may need to have other personal information to hand, such as your date of birth, address and customer number. If you would like to update your contact details, such as your phone number or address, you can do so by logging in to your Next account online.

How can I request a Next directory?

You can request a Next directory by calling the Next phone number above. Keep in mind, it may take a number of days for the directory to be dispatched. They recommend continuing to browse or shop online until you receive the directory.

What methods of payment can I use to buy Next products?

They allow payments to be made with cash, cheques, debit/credit cards, direct debit, gift cards or vouchers, online banking, PayPal, Payzone payments or self-serve. Keep in mind, some of these payments can only be used online, not in-store, and vice versa.

What is the ‘minimum credit’ I can pay for a Next purchase?

They allow its customers to pay for purchases made online in monthly instalments, rather than paying the full amount immediately. The ‘minimum credit’ equals a certain percentage of the overall cost of a purchase and may also include a fee or interest.

The system used for paying for products with minimum credit is similar to that of a credit card. Customers may receive a statement stating the minimum amount they need to pay by the upcoming due date. Customers can pay the minimum amount, more than the minimum amount or the full balance.

Paying less than the minimum amount or missing a payment altogether could incur a penalty or even make it difficult to obtain a good credit rating. To use their minimum credit service, customers will need to apply for a ‘nextpay’ account. Call the Next contact number on this page to get started.

What is an eVoucher and how can I get one?

An eVoucher is a gift voucher that can be purchased online – it can be purchased as a gift for a friend on their website and sent via email. The eVoucher can be purchased online in the same manner that physical items are purchased on their website.

However, instead of providing a physical delivery address, customers will need to provide the email address of the recipient of the eVoucher. Customers can also choose the amount of credit on the eVoucher as well as the design that will be displayed in the email sent. Call the Next telephone number if you have additional queries.

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