Tesco Mobile is open Monday through Friday 8:00am – 9:00pm, Saturday 8:00am – 8:00pm and Sunday 10:00am – 6:00pm.

What is the best customer service number for Tesco Mobile?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Contacting customer services can be a time consuming and extremely tedious task particularly when contacting a company that has high call volumes. This seems to be even worse when you are calling a phone company and the reasons why you need to speak to someone could extremely urgent.

You may be expecting an important business call, but cannot find coverage or your roaming is not working and you are aboard. Regardless of the reason, when you need to contact Tesco Mobile you need to be assured that it will be easy.

With appealing offers and affordable rates throughout the year, there are more and more people looking to the company to provide their phone needs. While this is not one of the traditional phone companies, they have increased in popularity and many of their existing customers are very happy with the service that they provide.

When compared to other phone companies, calling Tesco Mobile customer services is actually a pleasant and quick experience.

There are a number of reasons why you might want to call Tesco Mobile’s customer service department and some of the common reasons include:

  • Changing your mobile number
  • Being unable to receive or make calls
  • Deciding to move to a different provider
  • Wanting to renew or cancel a subscription
  • Needing to top-up your pre-paid phone
  • Having lost your phone
  • Forgotten your account details
  • Solving a discrepancy in payments and bills
  • Modifying your account or information
  • Resolving a service issue

All of these reasons are very pressing matters and need to be resolved very quickly. This is why it can be very frustrating when you have to wait in a virtual phone queue for an endless amount of time.

However, making contact via the phone is the best option for problems where personal information or billing information needs to be given. This is considered much safer than providing the information via email. If you ever find yourself in need of speaking to their staff member than the emergency helpline is the best solution.

Tesco Mobile FAQs

How can I activate my Tesco Mobile phone?

All you need to do to activate your mobile device is make a call to another valid phone number. If you are a Pay As You Go customer, don’t forget that you need to top up your credit before being able to make a call.

They also recommend registering your device’s IMEI number shortly after activating it – this can be done on the Immobilise website and may help retrieving your device if it is stolen.

How can I move my old mobile number to my Tesco Mobile SIM card?

If you would like to keep your old phone number, you will need to request a PAC number from your previous network provider. To do this, your old SIM card may still need to be in service – that means, it may be worth keeping your account with your previous network provider open until you have been given a PAC number.

Once you have got your PAC number, you can insert your new SIM card into your mobile phone. Then, you can update your phone number via their website or via text.

To update your number online, go to the ‘Joining From Another Network’ page on the Tesco website and fill out the form. You should be able to find the page by using the search bar function on their website.

Keep in mind, there are two different online forms, one for Pay As You Go Customers and another for Pay Monthly customers, so make sure you use the correct form.

To update your phone number by text, send a text to the relevant Tesco Mobile number and then follow the instructions that you receive via text message. At the time of writing, their customers are asked to text PORT to 23424. You may also call the Tesco Mobile contact number above to speak with a customer service representative.

Please note: If you intend to continue using a device from another network provider with a Tesco Mobile SIM card, you may also need to contact your previous network provider to request your device to be unlocked. If your phone remains locked to another network, you may not be able to use it with a Tesco Mobile SIM card.

Can I send and receive picture messages on a Tesco Mobile phone?

Yes. Providing your device can send and receive picture messages, you should be able to do so with their SIM card. In some cases, you may need to update the settings on your device to be able to send picture messages.

They recommend visiting their ‘Device Guides’ page where you may find instructions on how to update your device’s settings. Alternatively, you may be able to find instructions on how to enable picture messaging in the box that you received your device.

You should also check that you have a sufficient amount of credit/allowance on your mobile account to send and receive picture messages by calling the Tesco Mobile phone number above.

What is the Tesco Mobile App?

Their App allows customers to manage their account from their mobile device. You can download the app from the Apple App Store, Google Play or Windows Phone Store.

However, the Pay As You Go app version may not be accessible on Windows phones.
Once you have downloaded the app, you can sign in with the same log in details used for your online account.

If you have not registered for an online account yet, you can do so on their website. Using the app, you should be able to view bills, check your allowance and usage, add bundles and top up.

Can I trade in my old phone for a different model?

Possibly. You can find out if your phone model can be traded in on their website or by asking in-store. If your model is eligible to be traded in, you can receive money transferred to your bank account or a discount on a new Tesco Mobile phone or contract. Call the Tesco Mobile support number to find the nearest location.

Why doesn’t my Tesco Mobile SIM card fit in my phone?

There are a number of different SIM card sizes for different mobile devices. When you request a new SIM card from them, you should receive a Tri-SIM – this is a SIM card which can be adapted into three different sizes; Standard, Micro or Nano.

Find out which SIM card you need for your device on their website or by reading your device instructions. Once you know which SIM card size you need, remove the correct size from the Tesco Mobile Tri-SIM and insert it into your phone.

Where can I buy a Tesco Mobile SIM card or phone?

Most devices and hardware can be bought online on their website, by calling the Tesco Mobile helpline or in-store. If you order a product online, it will usually be delivered to you via Standard or Express UK delivery, and if you order a SIM card, it should be sent to you by First Class Royal Mail.

Alternatively, you can opt for their ‘Click and Collect’ service rather than delivery, in which case you can order your product online and pick it up from one of their local stores.

About Tesco Mobile

Telecoms giant O2 has recently joined forces with the company to ensure that customers receive 99% network coverage in the UK. The company has just over 4.6 million existing customers and this figure looks to grow in the coming years. This is due to the fact that it is very easy to get a mobile phone from the company.

There are over 400 shops across the UK and all you need to do is go to your local Tesco store. Once there you can find the appropriate tariff and handset that you want.

The Tesco Mobile Customer service team is UK based and operates every day of the year. The company philosophy is that the customer comes first so you can expect excellent service from the customer service representative. While they were only established in 2003, since the launch it has increased in customer numbers and gone from strength to strength.

Tips For Calling The Tesco Mobile Customer Service Number

You should try and call the Tesco Mobile customer service number after peak hours. It is at these times that the line gets very busy and you will have to wait to speak with a representative.

You should also have all of your information ready as you will be asked for your account number and additional personal information to verify that you are actually the account holder. Having this information ready will make the call quicker and easier.

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