Topshop is open Monday through Sunday 8:00am – 9:00pm.

What is the best customer service number for Topshop?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

The quickest way to get the help you need when you need clarification about any of your purchases online or in the store is to contact TopShop’s customer service department by phone. As is the case with many online retailers, finding the TopShop telephone number for customer service can be hard to do on the website.

It can be frustrating to search for this information when you want an answer to a question quickly. If you have to report an unauthorized purchase this is especially challenging because you need to report the matter immediately. If you have a serious complaint, you have a right to be able to contact customer service to get it resolved.

We have the information you need. The TopShop customer service number is available Monday through Friday from 9:00 am – 11:00 pm and Saturday through Sunday from 9:00 am – 6:00 pm.

Reasons for Calling TopShop’s Customer Service Department

There are many reasons for contacting TopShop. The most popular are:
• Getting the incorrect item or size of clothing ordered
• Obtaining refunds or store credits
• Learning how to return items
• Solving issues regarding purchases or services
• Modifying existing orders
• Getting a transaction cancelled
• Correcting a delivery address
• Finding out why a delivery has passed its expected arrival

The British fashion shop, Topshop, is now present internationally. The company sells clothing, accessories and shoes to a younger, fashion-oriented market. Since its foundation in 1964, it has grown and expanded quite a bit.

They have collaborated with world-famous designers like Christopher Kane to make high-fashion that is affordable. There are about 500 stores throughout the world, some of them franchises.

There is no doubt that it is one of the most popular fashion brands in the world. This is obvious with its thriving presence in many countries. It has a huge reputation as being a great company to support up-and-coming designers. It remains one of the best places for new designers to showcase their pieces.

Another brand is Topshop man or Topman which was started after the main store. It was quickly determined that there was a big enough market for affordable and fashionable menswear.

The company is huge in the US and Asia. Aside from their own lines, they sell many different items from boutique designers and mainstream talents.

Before you call the TopShop customer service number be sure to do the following:

• Have your order number and all relevant information at hand before you dial your phone.

• Be sure to have your credit card information available too just in case you have to identify yourself or your order. You may also need this in case your order was misplaced or did not arrive on time. You may also need it to correct details on another order.

How do I register for an online Topshop account?

Go to their website and click the ‘Sign In’ link. On the following page, click the link to register and follow the onscreen instructions. Alternatively, if you are shopping online without an online account, you will likely be prompted to sign up when you check out online.

What should I do if I forget my online account password?

Go to the account ‘Log In’ page, as usual, and click the ‘Forgotten Password’ link nearby where you would normally sign in. Follow the onscreen instructions for a new password to be sent to your email address. Once you have received your new password, you can change it to a more memorable password at a later date.

How can I pay for my Topshop order?

Customers can buy their items with a number of payment methods in-store or online. They accept American Express, Arcadia Group Store cards, Electron, Maestro, MasterCard, PayPal, Visa Debit. Some of these payment methods can only be used online or in-store, not both.

Can I cancel my Topshop order?

Possibly. If you would like to cancel your order or an item from your order, you may need to contact Topshop by telephone – orders usually cannot be cancelled online or by email. You may need your order number and the item details to hand.
If your order cannot be cancelled, you may still be able to return your item upon receiving it. Online orders usually arrive with a Freepost Returns Label so that customers can return items free of charge.

My Topshop order has been cancelled – why?

There are a number of reasons your order could have been cancelled, including insufficient funds on your payment card/method. To find out why your order has been cancelled and arrange the order to be made again, contact the Topshop customer service team by telephone.

My Topshop order didn’t go through – why have I been charged?

If you attempted to make an order online, it’s likely that your bank will have deducted the amount from your account as soon as you entered your card details. However, this money is not officially received by them until the company dispatches your order. Instead, the money is kept on hold. If your order did not go through and they do not dispatch your order, the money should be returned to your account.

If they appear to have charged you for an order that did not go through and there is no sign that the money has been returned after a substantial amount of time, contact the Topshop customer services team.

One of the items from my order is missing – what next?

First, check whether the missing item is included on the receipt that came with your delivery. If the item is on your delivery receipt but not in the package, you should call the Topshop contact number above and speak with the customer service team.
If the item is not included on the receipt that came with your delivery, check whether you have had any notifications or updates from the company concerning your order. The company may have contacted you to update you on the item being delivered separately. If you have not received any communication about the missing item, contact the Topshop customer service team.

What should I do if I receive a wrong item?

If you receive an item that you did not order, you can return the item or request a replacement item. If you choose to make a replacement order, you may need to provide them with the details of your original order, incorrect item and the new order number as part of a new order so that your delivery charge can be refunded. Call the Topshop number on this page to start the process.

Please note: Customers in the Republic of Ireland may need to pay postage to return the wrong item. However, they may be able to reimburse the fee paid if the customer provides a valid postage receipt.

How can I get a VAT receipt for business purposes?

Call the Topshop customer service team to request a VAT receipt. You may need to provide details of the order, including your order number.

How can I get a discount on my Topshop order?

There are a number of ways to receive discounted prices on your orders. If you are a student, you may be able to get a discount by applying for a ‘Student Beans’ code or a ‘Unidays’ code. You can also get discounts with valid promotional codes provided by the company or other valid sources. Keep in mind, promotional codes may have an expiration date and they may not be able to be used in conjunction with other forms of discount. You should also remember, discount codes may not be valid on all their items and do not provide discounts on postage prices.

How can I get a Topshop Gift Card?

Topshop Gift Cards can be ordered online or bought in-store. Occasionally, gift cards can be bought from other retailers too. These Gift Cards are usually valid for about two years and can be topped up during this time. They recommend registering gift cards so that balances can be transferred to a new card if the card is lost or stolen.
Please note: Any remaining balance may be removed from gift cards once they expire.

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